Customer reviews from greenworkstools.com
Greenworks - 80 Volt Pro Rapid Battery Charger - Black/Green
Average customer rating
3.2
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
8
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
6
46%of customers recommend this product.
(
6 out of
13)
Customer Reviews for Greenworks - 80 Volt Pro Rapid Battery Charger - Black/Green
Customer Rating
1
Battery Won’t Charge
on February 16, 2021
Posted by: Sweezey
from Indianapolis
I put the 80v battery into the 80v charger, the fan comes on and the solid red light on the charger comes on. Left it charging overnight and the charger still has a solid red light. The battery pack has 2 out of 3 green lights and has been that way since yesterday. Super frustrating seeing how this is the first time I’m trying to use it this year.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, February 16, 2021
Hello Sweezey,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out. 1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out. 1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Both Batteries will not charge
on October 24, 2021
Posted by: KXW726
from Waterloo IL
Gender:Male
I bought the leaf blower with 2 batteries. There is something wrong with the charger or both batteries as neither one will charge right out of the box. When I insert both batteries into the charge... they BOTH turn green the go right to blinking red and will not charge. Manuel states this means the batteries need replaced. I have not even used the product yet! Will be returning to get my money back! I also purchased the weed trimmer. Scared to even get it out of the box and will probably return it as well since I have lost confidence in this product!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, October 25, 2021
Hello,
We are very sorry to hear about this uncommon occurrence! Typically, if more than one battery isn't charging then it is a charger issue, however, each case is different! If the string trimmer that you purchased is the same voltage, we would advise trying to charge the batteries on that charger to determine whether the issue is linked to the batteries or the charger. For further assistance in resolving this issue, please contact our team using the customer contact form or give us a call at 1-888-909-6757.
We are very sorry to hear about this uncommon occurrence! Typically, if more than one battery isn't charging then it is a charger issue, however, each case is different! If the string trimmer that you purchased is the same voltage, we would advise trying to charge the batteries on that charger to determine whether the issue is linked to the batteries or the charger. For further assistance in resolving this issue, please contact our team using the customer contact form or give us a call at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Posted by: Dave Pro
Verified Purchase:Yes
This is a great charger. It has a fan which keeps the battery cool and it charges fast.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Unacceptable charging issues
on June 10, 2022
Posted by: KevinR
from San Diego
Gender:Male
Bought the mower, battery and charger brand new 2 years ago. Rarely used due to small front yard. All of a sudden battery barely lasts 15 minutes and now won’t charge (flashing red). I’ve read the other reviews. You’ve got a product issue. I’ve tried all the silly recommendations to try to remediate. Are you kidding me? This didn’t go thru a QA process or what?
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 13, 2022
Hello KevinR,
Thank you for bringing your concerns to our attention. While we only work with the highest quality products, nothing is always perfect. But not to worry, Greenworks chargers are backed by an excellent (homeowner) limited warranty as stated in the owner's manual. Please contact Greenworks Pro toll-free helpline at 1-855-345-3934 for a proper evaluation and replacement. If you are outside the warranty period we would like to hear from you. We are here to help.
Thank you for bringing your concerns to our attention. While we only work with the highest quality products, nothing is always perfect. But not to worry, Greenworks chargers are backed by an excellent (homeowner) limited warranty as stated in the owner's manual. Please contact Greenworks Pro toll-free helpline at 1-855-345-3934 for a proper evaluation and replacement. If you are outside the warranty period we would like to hear from you. We are here to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Charger won't charge
on April 6, 2023
Posted by: rky1
It worked great until this spring. It now doesn't even recognize the batter in the port. This thing is only a year old.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 10, 2023
Hello rky1,
We are sorry to hear that you have encountered an issue with your charger. Please try resetting it. In some cases that the charger has been plugged in for an extended period, it may malfunction. Simply unplug it for a few minutes and then plug it back in and try another outlet.
If you continue to experience this issue, it is likely that the battery or charger may be experiencing a fault. For troubleshooting, please call 1-888-909-6757 (1-888-90WORKS) or start a live chat on greenworks website.
We are sorry to hear that you have encountered an issue with your charger. Please try resetting it. In some cases that the charger has been plugged in for an extended period, it may malfunction. Simply unplug it for a few minutes and then plug it back in and try another outlet.
If you continue to experience this issue, it is likely that the battery or charger may be experiencing a fault. For troubleshooting, please call 1-888-909-6757 (1-888-90WORKS) or start a live chat on greenworks website.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Charger issues
on October 23, 2024
Posted by: Naatray
Rapid charger stopped charging for no reason, I don’t recommend this charger to anyone and should have lifetime warranty!!! I got whole set of greenworks but charger broke 😭😭😭
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, October 23, 2024
Hello Naatray.
Thank you for your review. We are very sorry to hear about this experience. This is certainly not the impression we would like our customers to have. Please try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery, when inserting the battery, ensure you give it a good push, you will hear an audible click or snap sound. Greenworks 80v battery and charger platform are covered by a four-year warranty from the date of purchase. If you have tried this suggestion and are still experiencing an issue, please start a Live chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask is you have the battery, charger and tool with you at the time of your call so we can make the necessary troubleshooting test, thank you.
Thank you for your review. We are very sorry to hear about this experience. This is certainly not the impression we would like our customers to have. Please try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery, when inserting the battery, ensure you give it a good push, you will hear an audible click or snap sound. Greenworks 80v battery and charger platform are covered by a four-year warranty from the date of purchase. If you have tried this suggestion and are still experiencing an issue, please start a Live chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask is you have the battery, charger and tool with you at the time of your call so we can make the necessary troubleshooting test, thank you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Fast!
on October 5, 2021
Posted by: ddsplitts
from Kasson MN
Gender:Male
This is a must if you only have the basic 2.0ah battery. Charges to full in less than a half hour for me.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
Shipping felt a little slow, but I'm thrilled to finally have a charger again after losing the one that originally came with my leaf blower. I can now create massive piles of leaves again. :D
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com