Customer reviews from greenworkstools.com
Greenworks - 8 in. 40-Volt Cordless Pole Saw (3.0Ah Battery and Charger Included) - Black/Green
Average customer rating
4.3
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
41
4 Stars
13
3 Stars
1
2 Stars
2
1 Star
5
91%of customers recommend this product.
(
51 out of
56)
Customer Reviews for Greenworks - 8 in. 40-Volt Cordless Pole Saw (3.0Ah Battery and Charger Included) - Black/Green
Customer Rating
5
Long lasting battery
on July 10, 2021
Posted by: Butch22
from Emporia, Indiana
Gender:Male
I bought my 40 volt Greenworks pole saw over a month ago to trim the trees around my driveway. Since then I have used it several times on my one acre property and I'm always surprised how long the battery will last. The chain has maintained its sharpness and it cuts very well. This is my second Greenworks tool and it probably won't be my last I love them!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Absolutely no support getting replacement parts
on September 23, 2021
Posted by: jt123456789
from Mccormick, SC
Gender:Male
I need a small screw and base that tighten the chain. Can't get part anywhere. Chainsaw is now worthless. I fell about the same with the company that refuses to support customers with replacement parts.
Response from greenworkstools.comBy Greenworks, Customer Care , September 24, 2021
Hello jt123456789,
We are sorry to hear about your recent experience with us. We can see you have been in touch with our team, and it is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
We are sorry to hear about your recent experience with us. We can see you have been in touch with our team, and it is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
It's not too heavy.
on September 8, 2021
Posted by: environog
from Kalamazoo, MI
Gender:Female
I bought this a year ago. I'm female, 80, and not a lumberjack. Went out yesterday and cut several hanging limbs and dead branches that were hindering lawn work, etc. Easily added the oil, and got it working without a hitch. Tried it with the extension last year, and that was a little too clumsy for me to handle, but for me it's great at the basic length. I'd definitely recommend it. The directions are good. It's easy to add the oil. It's easy to put on and off the battery. I have arthritis. If my hands can handle this, I think most people could. No, I don't earn a living cutting down trees; but, for the cutting I need that's too large for loppers or hand cutters, this is perfect.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Lousy Battery and Charger
on September 28, 2020
Posted by: Viejo67
from Florida
I bought this a year ago, battery does not hold charge well what so ever. Charger that came with unit stop charging at the end of 1 year. Got replacement and it stopped working at 6 months, next charger lasted 3 months. Saw itself worked fine, battery and charger are worthless
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , September 29, 2020
Hello Viejo67,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out. 1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Please note that our GreenWorks batteries and chargers are covered by a 2-year warranty from the date of purchase. If you have tried these suggestions and are still experiencing an issue, please kindly contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com for further assistance.
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out. 1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Please note that our GreenWorks batteries and chargers are covered by a 2-year warranty from the date of purchase. If you have tried these suggestions and are still experiencing an issue, please kindly contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com for further assistance.
Written by a customer while visiting greenworkstools.com
Posted by: Christophe
from Central New York
Gender:Male
Verified Purchase:Yes
Love this saw. Assembled very easily, and the extension piece is easy to swap in and out. Cuts through some good size branches no problem. Customer service is great with this company, which is very important to me. I also own a greenworks mower and trimmer, which are great. I had a minor issue with my mower that was addressed and corrected very quickly.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Good polesaw
on June 29, 2021
Posted by: Kepp
from Illinois
Gender:Male
This is my fourth 40v greenworks tool and it is a great product. It is easy to use, cuts through small branches easily. Battery has good lasting time. I am well satisfied with this saw.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Perfect
on November 10, 2021
Posted by: CHS88
from Bellingham, WA
Gender:Male
Purchased about a month ago. In the fall we get a lot of storms plus we live in a heavily wooded area. This is the perfect thing for reaching out to get branches that need to be taken down or are partially broken due to a storm. Easy to assemble, battery lasts more than long enough for my needs. I also bought a 26-in extension from greenworks which gives me just enough extra reach.
Very satisfied.
Very satisfied.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Bernie Whisler
Gender:Male
Verified Purchase:Yes
This saw has good reach and boy it’s surprising how well it cuts! The battery lasts longer than my arms holding it up. Very handy saw.
Written by a customer while visiting greenworkstools.com