Customer reviews from jbl.com
JBL - GO3 Portable Waterproof Wireless Speaker - Red
Average customer rating
4.6
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
150
4 Stars
12
3 Stars
10
2 Stars
3
1 Star
8
96%of customers recommend this product.
(
54 out of
56)
Customer Reviews for JBL - GO3 Portable Waterproof Wireless Speaker - Red
Customer Rating
3
Can’t Be Played While Plugged In
on December 19, 2021
Posted by: WildTurkey
from San Francisco
Unlike my other JBL bluetooth portable speaker, this one cannot be turned on while it is plugged in, so you can’t play it while it’s charging. This means it’s only useful for ~3 hours before it needs to be turned off and fully recharged. Sound is good, but this flaw makes it nearly worthless.
By Customer Support, December 20, 2021
Our JBL Charge 3 should be working while plugged in. The unit can be used while it is plugged into a charger. Please try manually tuning on the device while it is plugged into the charging cable. If you need more help, please reach out to our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
5
small but big punch!
on November 13, 2020
Posted by: bbbenjaminnn
from Goodyear, AZ, United States
[This review was collected as part of a promotion.] I have had the first JBL Go for years, and it is still kicking but it’s not waterproof. I was so excited to get this speaker, it is so much louder and better quality than any of the speakers in my house (even my alexa). Super easy to set up and the battery lasts so long. It charges with USB C and comes with a cord for it which I love because it matches my laptop and switch!! JBL never disappoints, I love this speaker.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Great size but sound quality is just ok
on November 14, 2020
Posted by: llvisconti77
from Alpharetta, GA, United States
[This review was collected as part of a promotion.] I think the sound quality of the GO is ok but the Flip is better. More crisp. The size is great for carrying on the golf cart or in a pool bag.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, November 17, 2020
Thanks for taking the time in providing your feedback with our JBL Go 3. We're always looking for ways to improve. If you need any help with our products, kindly reach out to our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible - My 2nd one of these that won’t connect
on September 16, 2021
Posted by: Hank_9
This is my second JBL Go3 that doesn’t connect to Bluetooth. I’ve tried multiple devices, a factory reset, charging…. Nothing works. Both brand new out of the box.
No, I would not recommend this to a friend.
By Customer Support, September 17, 2021
We're sorry to hear that both of your JBL GO 3's are not able to connect with a device. We're here to help. Please press the Bluetooth button before searching it in the Bluetooth menu of your phone/source device. If you need more help, please reach out to our Customer Support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
1
Broke Day 1
on March 11, 2022
Posted by: Sam09
from Vermont
I bought one of these for my 2 year old to listen to in the bath. This item has a very specific waterproof rating that allows this but when floating on top of bath water it immediately stopped working. Not as advertised.
By Customer Support, March 12, 2022
Our JBL Go 3 has an IP67 rating which means that it protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes. We want you to get the most out of our product. It would be best if we can work with you directly to get more information and to do troubleshooting with your JBL GO 3. Please contact our customer support at. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound but battery
on May 25, 2021
Posted by: Williand
from Rhinelander, wisconsin
Sounds amazing but cant get more than a 2 maybe 3 hours out the battery before it dies
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 26, 2021
Thank you for your feedback. This may vary depending on music content and battery aging after numerous charging and discharging cycles. Please try the troubleshooting steps on our support page article about "Battery and Charging". Our products warrant a period of 1 year (5 years for any non-powered speakers). To learn more about the warranty, If you need more help, please reach out to us. https://bit.ly/3mqvyxZ
Written by a customer while visiting jbl.com
Customer Rating
4
Speaker is good, customization not what I expected
on June 20, 2023
Posted by: ZC20
I bought this for my husband for a birthday gift. He loves it, the sound it very nice. I did have a personalized picture on it. In the bottom middle there's a huge JBL logo covering some of the picture. The picture I used was a collage of our 5 pets, and the preview looked great but the actual picture on the speaker is a little hard to read. Even the edges of the picture I customized to be blue with black hearts are even difficult to make out. Overall the speaker itself is very nice quality sound, but just disappointed about the custom picture. One large easy to see picture is probably best to use, it stinks that they have to put the JBL logo in the bottom middle of you custom photo also. Just for reference, the part that has the picture on it is bumpy, so the picture does seem more visually appealing/readable from a distance then close up. My husband loved it, I'm just being picky.
Written by a customer while visiting jbl.com
Customer Rating
2
Not supported by apps anymore. You have to have th
on June 14, 2024
Posted by: Mandrake76
from Buffalo NY
I bought this new for full price in April in New York only to find that none of the apps JBL has for linking or equalizing support this model. It works okay but I can’t mess with the treble or bass and, frankly, that make the sound quality kinda garbage. I don’t think it should be being sold.
Response from jbl.comBy Customer Support, Customer Support, June 15, 2024
Thanks for your inquiry. Our JBL Go 3 is not supported by our JBL Portable App. You may explore using a third-party Equalizer App to customize and adjust the equalizer settings as per your preferences. If you need any other assistance with your headphones, please contact us.
Written by a customer while visiting jbl.com