Customer reviews from breville.com
Breville - the Bambino Plus Espresso Machine with 15 bars of pressure and Milk Frother - Black Truffle
Average customer rating
4.3
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
428
4 Stars
87
3 Stars
37
2 Stars
24
1 Star
48
85%of customers recommend this product.
(
460 out of
543)
Customer Reviews for Breville - the Bambino Plus Espresso Machine with 15 bars of pressure and Milk Frother - Black Truffle
Posted by: Bob
Verified Purchase:Yes
We have had the Bambino plus for 2 months now. We replaced our duo temp plus, which finally gave out after many years. The Bambino plus is excellent. It is easy to use. The automatic frother works extremely well. The espresso is perfect every morning. The automatic process for notifying when to clean and descale is great too, and the process for both is quick and easy. The machine is smaller, quieter, and does not drip or leak, as our duo temp used to. Well worth the price.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Loved the espresso, until it started leaking after just 1 year
on October 12, 2022
Posted by: Ana
I truly loved this little machine. It makes great espresso and latte. Unfortunately after just over a year, it started leaking from the bottom. It's been sitting on my counter ever since unused. So disappointed. I still recommend to friends because I think I just got a fluke.
I would recommend this to a friend!
Response from breville.comBy Consumer Support, October 13, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Jenny
Verified Purchase:Yes
I love the espresso part of this machine, and I loved the milk frother ... until the steam wand broke after using it for only 8 months. Now the wand starts frothing the milk, but stops with an error halfway through, even though I've tried everything in terms of cleaning it. I also tried to get Breville to repair it and they had me mail in the machine and sent it back UNFIXED. So the customer support has been quite useless too. I might keep the machine for the espresso and get a separate milk frother but that is quite ridiculous for such an expensive machine.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, November 14, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Marie
Verified Purchase:Yes
As a brand new machine, I noticed I had to push the brew and foam buttons several times. After a month of use or less, the machine simply quit working.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: David
Verified Purchase:Yes
The coffee maker creates a large puddle during the coffee making or steaming process. I sent it in for a repair, which improved matters slightly but did not totally eliminate the problem. Poor engineering.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 27, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Leaks after 18 months
on February 13, 2023
Posted by: Scott
Bought 2 years ago. Developed a leak within 6 months. Repair costs are a significant fraction of the purchase price.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, February 14, 2023
Thank you for your review. We do see that you're being assisted with your out of warranty machine. Thank you for allowing us to help resolve the issue. Please reach out if other issues or questions arise. We're always happy to see how we might help.
Written by a customer while visiting breville.com
Customer Rating
2
Such potential, but such disappointment
on March 30, 2023
Posted by: Nicole
We bought this machine because many of our friends have breville and love it. This machine does crank out a great espresso but the maintenance and issues that come with it are just not worth it. We bought it in July of 2022, within 6 months the machine stopped working and breville sent me a new machine under warranty, which I was very grateful for. However, the steam wand on the new machine has never worked properly, getting clogged on every single cup of milk. I bought a new steam tip from breville and still no luck. We throughly clean our breville daily and run the cleaning/descale cycle when necessary, so we know this isn’t an issue. I had high hopes for this machine but will unfortunately not be buying breville again simply because a machine that costs this much should not have this many issues. I wished it would have worked out better.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, March 31, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Very frustrating when it decides it wants to clean
on May 6, 2023
Posted by: John
It starts flashing lights and forces you to run a cleaning cycle before you can make your morning coffee or even rinse the group head & portafilter. To make it worse, the sequence to do this has maybe 8 steps and requires multiple cryptic sequences of pushing multiple buttons simultaneously, wait, press more, ... I have to look it up every time, and still can't get it to work. The machine has effectively bricked itself.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 8, 2023
We're sorry to hear of the frustration you've experienced regarding the maintenance of your machine. Below are links to our videos for both the Clean and Descale cycles. Perhaps having those will be easier than looking up the steps in the manual. Please don't hesitate to reach out should questions arise. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Bambino Plus Clean Cycle
https://youtu.be/5lDvOjFHk2g
Bambino Plus Descaling
https://www.youtube.com/watch?v=6C4LFu2l28E
Bambino Plus Clean Cycle
https://youtu.be/5lDvOjFHk2g
Bambino Plus Descaling
https://www.youtube.com/watch?v=6C4LFu2l28E
Written by a customer while visiting breville.com