love the simplicity of the Zwilling system and bags. Bags remaining vacuum sealed in the freezer to protect food is not acceptable. I have yet to package any food (not liquid) that has remained vac-packed after a week in the freezer. I'm open to suggestions
I would recommend this to a friend!
Response from Zwilling.comBy Consumer Relations, May 16, 2025
Thank you for sharing your feedback with us and thank you for the love of the simplicity of the Fresh & Save system. We're sorry to hear that the Vacuum Bags didn’t meet your expectations. This is certainly not the experience we want for our valued customers. We recommend the bags closure must be dry, then fold the bags closure over the outside of the bag, when placing the food inside the Bag. Zip the bag closed, check the seal by applying light pressure along the sealed edge with your fingers. Your satisfaction is our highest priority, and we stand behind the quality of our products. Rest assured, we’ll be reaching out to provide a positive solution.