Customer reviews from Samsung US
Samsung - 24" 3.1 cu. ft. Single Electric Wall Oven with Convection and Wi-Fi - Stainless Steel
Average customer rating
2.6
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
3
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Samsung - 24" 3.1 cu. ft. Single Electric Wall Oven with Convection and Wi-Fi - Stainless Steel
Customer Rating
5
We LOVE our oven!
on January 26, 2023
Posted by: AppleDiva
from Allendale, MI
We purchased our (24” 3.1 cu. ft.) oven over a year ago to replace the 50-year-old propane oven in our tiny mid century kitchen (it was the only size that could fit in the existing space). It had a lot of features we’d been looking for, so we had some high expectations. So far it’s been an exceptional and very versatile everyday performer.
The pros: I’m over the moon with the proofing setting. We bake a lot, and the 90° is perfectly consistent. I love the 550° max temperature, perfect for pizza. And that the slow cooker setting can be set to 170° for drying and dehydrating. I’ve never had any issue with inconsistent cooking using the convection settings, there’s a learning curve to be sure if you’ve never used a convection oven, but it’s easy to learn, and totally worth it. Otherwise it cooks like an oven should. It’s also very easy to clean. Not just the inside surfaces, but the door disassembles easily to clean the glass. Oh- and the Smart Things connection makes it super easy to cook remotely. We’ve never had any issues with excess heat, in fact it’s much cooler than the oven it replaced, but I suppose it depends on the space where it’s being used (the heat has to go somewhere).
Cons: our biggest complaint-by far- is with the racks. They do not pull out easily, and tend to jam when pushing them back in (not great if you’re cooking something with a lot of liquid). If this oven had telescoping easy-glide racks, it would be an absolute dream. The only other issue is cosmetic; the ceramic panel in the back of the oven stains very easily. Any stray drops of butter or oil are there for good.
Absolutely fantastic overall. I’d highly recommend it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cooks even and heats up fast. Great light inside.
on February 11, 2024
Posted by: Henry
[This review was collected as part of a promotion.] I bought this last week. It has has worked perfect. I like the features that it comes with.
I own a fridge, two phones and a tablet also. They all work great.
I own a fridge, two phones and a tablet also. They all work great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Oven / Space Heater
on June 12, 2022
Posted by: Hot Cook
this oven has an exhaust/cooling fan that blows out the front while oven is on. it is a very forceful fan. this oven will heat up your kitchen. that is a huge waste of resources both with energy used by the oven and then the a/c needed to keep your house cool. here is a picture that shows the air being blown out of the oven at 120f degrees.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, September 29, 2022
Hello there.
Thank you for your review.
We would love the opportunity to speak with you about this concern with your wall oven.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144976879) to help our team pull up your information.
Have a great day.
^Camille
Thank you for your review.
We would love the opportunity to speak with you about this concern with your wall oven.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144976879) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
on November 24, 2022
Posted by: Noor
from Toronto, Canada
This was installed in our new condo we got a month ago. The convection is a complete failure. Doesn't cook things evenly and when the product is baked it still tastes raw. Tried this with a bread, cake, bake, pie, croissants and all were a failure. Don't recommend at all. The traditional oven is a 100 times better
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, November 29, 2022
We are delighted to assist you, Noor.
Here is a link to "Samsung oven temperature issues": https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I also shared this link about "Calibrate your oven's temperature": https://www.samsung.com/us/support/answer/ANS00049012/
The below link is the user manual for your model. Turn the pages 20-23 for reference: https://downloadcenter.samsung.com/content/UM/202008/20200820093031326/NV31T4551SS_AA_DG68_01265A_00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145193962), which will help our team pull up your information.
Have a great day.
Melardo
Here is a link to "Samsung oven temperature issues": https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I also shared this link about "Calibrate your oven's temperature": https://www.samsung.com/us/support/answer/ANS00049012/
The below link is the user manual for your model. Turn the pages 20-23 for reference: https://downloadcenter.samsung.com/content/UM/202008/20200820093031326/NV31T4551SS_AA_DG68_01265A_00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145193962), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this oven ever.
on June 19, 2023
Posted by: Sanpi
from Califoenia
Do not buy this oven. It does not work.
The oven measures the temperature in the upper right corner in the back. The thermometer does not measure the temperature where the food is. When the oven says there are 400 degrees there are less than 350 in the middle of the oven where the food is.
Things get worse when you open the door for a few seconds. The temperature where the food is it will go down very quickly with a small change in the temperature the oven is measuring because the oven thermometer is very close to the wall of the oven and the temperature of the metal will influence what the oven is measuring. Consequently when you close the door the oven never realized the temperature went down and the temperature will stay low and you will undercook your food.
If one opens the door for around half minute or more, there is a larger drop of the temperature where the food is and the oven will realize the temperature went down and to warm the oven up it will turn on the broiler and burn all your food.
The design of this oven is a failure and they should not be selling this oven which at the end of the day it is an expensive piece of garbage.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Customer Care, June 26, 2023
Hi there,
Let us get you some details about the temperature difference for the oven.
Here is a link for some details on maintaining the oven's heat and how to calibrate the oven if needed. Please see the link for more information, follow the hyperlinks, and see page 28 of the manual for the calibration/ temperature adjustment instruction.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Manual
https://downloadcenter.samsung.com/content/UM/202008/20200820093031326/NV31T4551SS_AA_DG68_01265A_00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145939993) to help our team gather your information.
Have a great day.
^Charles
Let us get you some details about the temperature difference for the oven.
Here is a link for some details on maintaining the oven's heat and how to calibrate the oven if needed. Please see the link for more information, follow the hyperlinks, and see page 28 of the manual for the calibration/ temperature adjustment instruction.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Manual
https://downloadcenter.samsung.com/content/UM/202008/20200820093031326/NV31T4551SS_AA_DG68_01265A_00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145939993) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US