Customer reviews from ring.com
Ring - Certified Refurbished Video Doorbell 2
Average customer rating
4.6
(966 Reviews)
Rating breakdown 966 reviews
5 Stars
694
4 Stars
207
3 Stars
54
2 Stars
9
1 Star
2
96%of customers recommend this product.
(
94 out of
98)
Customer Reviews for Ring - Certified Refurbished Video Doorbell 2
Customer Rating
5
on September 12, 2020
Posted by: Anonymous
I feel so much more secure after purchasing this for our home. I’m able to catch anyone that has been on our porch and I can watch it back. I can also send any videos to neighbors or friends. One of my best purchases!
Written by a customer while visiting influenster.com
Customer Rating
5
on September 12, 2020
Posted by: tatyannab
I love having my Ring Doorbell! It makes it easy to know who is at your door, who you want to ignore and when you get important packages.
Written by a customer while visiting influenster.com
Customer Rating
4
on September 12, 2020
Posted by: fiabugg
Self explanatory it does the job it was made to do. Battery life last forever images are clear
Written by a customer while visiting influenster.com
Customer Rating
5
on September 11, 2020
Posted by: angelvai
I love having the ring video doorbell. It’s great when we’re not at home and can see and talk to whom ever stops by. One of the pluses is that it is in the direction of where the car garage is. My husband has a habit of leaving the garage open and now when I’m at work I can see if it’s closed or not.
Written by a customer while visiting influenster.com
Customer Rating
5
on September 9, 2020
Posted by: Anonymous
Pricey but the device works as long as the app is updated to fix all the bugs. The yearly price can be dropped to get more customers otherwise not worth the fee.
Written by a customer while visiting influenster.com
Customer Rating
3
on September 9, 2020
Posted by: atomiclizdoeshair
Didn’t know when I bought this you had to buy a monthly subscription in order to record! Motion censor tends to pick up trucks driving by
Response from influenster.comBy Ring Team, Ring, June 15, 2021
Hi atomiclizdoeshair,
It is important to us that our users are made aware of our optional Ring Protect Plans prior to making a purchase from Ring. Every effort is made to ensure that a potential customer has the info necessary to understand the Ring Protects features and its cost. Our website, the Ring app, and emails are used to educate our users about Ring Protect. Rest assured, we are here to shed some light on this subject.
Our website has a dedicated page on Ring Protect. You can find it by visiting this link: https://ring.com/protect-plans
Soon after your doorbells initial set up, you'll receive an email letting you know about your 30-day trial to Ring Protect Plus. The email contains information about the cost of Ring Protect Basic - starting at $3/mo and Ring Protect Plus - starting at $10/mo.
You'll also notice an in-app banner letting you know about your Ring Protect trial. Clicking the banner will further educate a user on their options moving forward.
Even without a subscription, your Ring Video Doorbell 2 should provide you accurate motion detection, so you can depend on this feature for home security.
To improve motion detection and reduce unwanted motion events from your doorbell, please enable Advanced Motion Detection. Below is an article that goes into more detail on using Advanced Motion Detection.
https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices
Our priority is ensuring you to have a device you can rely on to keep you connected to activity around your home. Please reach out to our Ring Community page, here: https://community.ring.com/, for additional tips and support!
Regards,
Marlom at Ring
It is important to us that our users are made aware of our optional Ring Protect Plans prior to making a purchase from Ring. Every effort is made to ensure that a potential customer has the info necessary to understand the Ring Protects features and its cost. Our website, the Ring app, and emails are used to educate our users about Ring Protect. Rest assured, we are here to shed some light on this subject.
Our website has a dedicated page on Ring Protect. You can find it by visiting this link: https://ring.com/protect-plans
Soon after your doorbells initial set up, you'll receive an email letting you know about your 30-day trial to Ring Protect Plus. The email contains information about the cost of Ring Protect Basic - starting at $3/mo and Ring Protect Plus - starting at $10/mo.
You'll also notice an in-app banner letting you know about your Ring Protect trial. Clicking the banner will further educate a user on their options moving forward.
Even without a subscription, your Ring Video Doorbell 2 should provide you accurate motion detection, so you can depend on this feature for home security.
To improve motion detection and reduce unwanted motion events from your doorbell, please enable Advanced Motion Detection. Below is an article that goes into more detail on using Advanced Motion Detection.
https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices
Our priority is ensuring you to have a device you can rely on to keep you connected to activity around your home. Please reach out to our Ring Community page, here: https://community.ring.com/, for additional tips and support!
Regards,
Marlom at Ring
Written by a customer while visiting influenster.com
Customer Rating
5
on September 8, 2020
Posted by: laucer47
This is a really valuable, useful product. It’s pretty simple to set up; I was able to hardwire it by myself, and my 55+ mom was able to set the app up & pair the device on her phone no problem. The app offers a lot of great features beyond just notifications. Whether you want 24/7 monitoring & recording, just the doorbell features, or anything in between, it’s possible in the app. You can also see recordings and captures of local incidents and let neighbors know about incidents you’ve seen. This product proved extremely effective when the cars in my driveway were broken into and it captured their lights turning on. Due to our settings, we were unable to see the perpetrators, but we’d never have known it happened without this product & connected app. I recommend to anyone who would like an extra step of home security.
Written by a customer while visiting influenster.com
Customer Rating
3
on September 7, 2020
Posted by: corypear
I like this when it works. The image quality is decent enough to see people's features clearly as they easily by or approach the door. And i like the updates like the timelines and changing recording lengths. I also appreciate the neighbourhood alerts. And I like that it came with the two plates so I can choose to change the colour if I want. But I have great wifi and a great connection set up and yet I can only get Live View maybe 20% of the times I click into it. I've reset the app, moved around, done all the tests. Everything always checks out but I still have issues connecting. And if its late or I'm home alone and get motion detection, I can't have that happening. It will also randomly "lose" my recordings. I don't know if the 2nd gen is just outdated but it's really disappointing. I've had it for a year now and am looking to replace it.
Response from influenster.comBy Ring Team, Ring, June 15, 2021
Hi corypear,
We understand how important it is for your Ring Doorbell 2 to connect you to Live View efficiently, so you do not miss any visitors who may come to your home. The Ring app should have no problem connecting you to Ring motion and doorbell press events in a timely manner. Please know that we take your peace of mind seriously, and we are here to assist in finding you a suitable solution.
Thank you for the time and effort you've invested in troubleshooting your video concerns so far. If the standard distance tests and Ring app resets haven't resolved your concern, please follow the guidance in this advanced troubleshooting article below.
https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router
In particular, we recommend switching your router’s channel to 1, 6, or 11 as they do not overlap other channels, and can clear up many video concerns with one simple step. If you're not sure how to do so, please contact your internet service provider, as they should be able to walk you through the steps.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
All the best,
Marlom at Ring
We understand how important it is for your Ring Doorbell 2 to connect you to Live View efficiently, so you do not miss any visitors who may come to your home. The Ring app should have no problem connecting you to Ring motion and doorbell press events in a timely manner. Please know that we take your peace of mind seriously, and we are here to assist in finding you a suitable solution.
Thank you for the time and effort you've invested in troubleshooting your video concerns so far. If the standard distance tests and Ring app resets haven't resolved your concern, please follow the guidance in this advanced troubleshooting article below.
https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router
In particular, we recommend switching your router’s channel to 1, 6, or 11 as they do not overlap other channels, and can clear up many video concerns with one simple step. If you're not sure how to do so, please contact your internet service provider, as they should be able to walk you through the steps.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
All the best,
Marlom at Ring
Written by a customer while visiting influenster.com