Customer reviews from swann.com
Swann - 4K PoE Add On Dome Camera, w/Audio Capture & Face Detection - White
Average customer rating
4.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
4
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Swann - 4K PoE Add On Dome Camera, w/Audio Capture & Face Detection - White
Customer Rating
4
Good camera
on May 6, 2021
Posted by: chrd
from BC
The colour is natural, the low light sensitivity is superb, I just wish that it were available in wider angle.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Beware not all video analytics work on this camera
on October 11, 2020
Posted by: Dave100
from Birmingham, West Midlands
Frequency of use:Daily
This camera does not support PID,LCD,SOD only supports person and vehicle as part of the analytics. I cannot view from my mobile with the app as there is no way to set up mobile streaming on the setup program as itts all greyed out. I will email Swann for a response and update the review when I have an answer.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , October 12, 2020
Hello Dave100,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Ultra HD Thermal Sensing Dome IP Security Camera. Based on the information provided you are correct on the specialized analytics not offered on this camera. Please know that this camera can indeed be remotely accessed using our Swann Security application.
Due to human resource issues related to the COVID-19 Pandemic and its effect on our global customer support team, wait times for responses to emails and chats from our Customer Service and Technical Support teams may be longer than usual.
For immediate assistance please call us over the phone. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Ultra HD Thermal Sensing Dome IP Security Camera. Based on the information provided you are correct on the specialized analytics not offered on this camera. Please know that this camera can indeed be remotely accessed using our Swann Security application.
Due to human resource issues related to the COVID-19 Pandemic and its effect on our global customer support team, wait times for responses to emails and chats from our Customer Service and Technical Support teams may be longer than usual.
For immediate assistance please call us over the phone. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Dave S Mosinee WI
from Mosinee Wi
Verified Purchase:Yes
Unbelivable very nice 10+
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Nice clarity
on May 29, 2020
Posted by: Tonk
from Niceville Fl
Great camera with crisp clarity, nice color image.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
5
REFURBISHED 4K ULTRA HD
on January 12, 2024
Posted by: ARTCPA
The cameras are easy to install providing good thermal viewing in total darkness.
Response from swann.comBy LV - Swann Team, January 12, 2024
Hello ARTCPA,
Thank you for reaching out to us and sharing your positive feedback on our Swann product. We are glad to learn your camera has increased your sense of security. If you need assistance with your product or have any questions, please visit our support page or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann product. We are glad to learn your camera has increased your sense of security. If you need assistance with your product or have any questions, please visit our support page or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com