Customer reviews from swann.com
Swann - 4K Dome, Add on Dome Camera w/Night Vision - White
Average customer rating
4.3
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
7
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Swann - 4K Dome, Add on Dome Camera w/Night Vision - White
Posted by: Peter R
Verified Purchase:Yes
Does the job that I got it for. Plug and play install. Fitted in very neat. Thank you.
Written by a customer while visiting swann.com
Customer Rating
1
WARNING POOR QUALITY DO NOT BUY SWANN CAMERAS NOT WORTH THE MONEY THEY DO NOT WORK AS ADVERTISED THEY SAY 4K MORE LIKE THE OLD 720 DISAPPOINTED IS A UNDERSTATEMENT
on February 6, 2023
Posted by: PETER NEWTON
Verified Purchase:Yes
the camera does not work it one is faulty flickers on and off the quality is poor i would say do not purchase swan cameras they are like having 720 version no where near 4k as advertised very disappointed they just do not have the quality as advertised night vision ok ish in black white however color day time shocking so disappointed
Response from swann.comBy LV, Customer Support, February 6, 2023
Hello PETER NEWTON,
We are sorry to hear the cameras are not working up to your expectations. Please note that the video quality for this camera is 4K (8MP) / (3840 x 2160 pixels). Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. Our support team will gladly assist you in optimizing your camera settings to your needs and assist with any other issues you may experience with the product. You can visit our support website at:
https://support.swann.com/hc/en-us
For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canda: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
Thank you,
LV
Swann Team
We are sorry to hear the cameras are not working up to your expectations. Please note that the video quality for this camera is 4K (8MP) / (3840 x 2160 pixels). Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. Our support team will gladly assist you in optimizing your camera settings to your needs and assist with any other issues you may experience with the product. You can visit our support website at:
https://support.swann.com/hc/en-us
For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canda: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
Thank you,
LV
Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
4K Ultra HD Thermal Sensing Dome Security Camera
on May 25, 2020
Posted by: Andrew H
from Windaroo
Frequency of use:Daily
Verified Purchase:Yes
I bought this camera to supplement the other cameras on my system and cover a blind spot. Camera connected to my Swann system easily and works well
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Posted by: Camera 1
Verified Purchase:Yes
We had purchased a set 6 cameras. This was an add on to the set. Peace of mind knowing we have security cameras. Highly recommended buying.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , December 9, 2021
Hello Camera 1,
Thank you for reaching out to us and sharing your feedback on our 4K Ultra HD Thermal Sensing Dome Security Camera. Your brief and honest feedback gives us a good understanding of how we have since improved your sense of security. Our support teams can be reached 24 hours a day. We hope you continue to enjoy all the great features this system has to offer,
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our 4K Ultra HD Thermal Sensing Dome Security Camera. Your brief and honest feedback gives us a good understanding of how we have since improved your sense of security. Our support teams can be reached 24 hours a day. We hope you continue to enjoy all the great features this system has to offer,
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Response from swann.comBy LV, Customer Support, August 22, 2023
Thank you for sharing your positive feedback. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
3
Great picture but out of focus when I zoom in
on June 17, 2024
Posted by: Anzac#68
I have had this system for a year now and quite happy. The issue is focusing as picture is crystal clear on monitor but as I zoom in on object it is blurry. So could someone tell me the best settings to set cameras up for both night and day and also how do I focus cctv camera please?
Response from swann.comBy LV - Swann Team, June 18, 2024
Hello Anzac#68,
Thank you for sharing your feedback. We are sorry to hear you encountered issues with your camera's zoom clarity. Please know, this camera does not have an optical zoom only a digital zoom. Zooming too much on one picture may cause the image to get pixelated. Please email our supporter team at tech@swann.com with a sample image so they can assist you further. For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Thank you for sharing your feedback. We are sorry to hear you encountered issues with your camera's zoom clarity. Please know, this camera does not have an optical zoom only a digital zoom. Zooming too much on one picture may cause the image to get pixelated. Please email our supporter team at tech@swann.com with a sample image so they can assist you further. For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, December 4, 2024
Hello Kevin,
Thank you for your wonderful feedback!
LV- Swann Team
Thank you for your wonderful feedback!
LV- Swann Team
Written by a customer while visiting swann.com