Customer reviews from geappliances.com
GE - Top Control Built-In Dishwasher with Plastic Tub, Sanitize Cycle, Dry Boost, 50dBA - White
Average customer rating
4.5
(1,047 Reviews)
Rating breakdown 1,047 reviews
5 Stars
720
4 Stars
213
3 Stars
42
2 Stars
24
1 Star
48
89%of customers recommend this product.
(
883 out of
991)
Customer Reviews for GE - Top Control Built-In Dishwasher with Plastic Tub, Sanitize Cycle, Dry Boost, 50dBA - White
Customer Rating
2
Can’t start… just beep
on January 2, 2023
Posted by: Ge sings but do not wash
from PA
Hate it… is new I barely use it because it sings but can’t start washing
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, January 10, 2023
Oh no!
We're extremely sorry to hear that your dishwasher will not start. That's definitely unexpected behavior and we understand your frustration. We recommend taking a look at this troubleshooting guide for some helpful tips.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17380&_ga=2.41324907.875860270.1673293020-1399050172.1598645166&_gac=1.178504976.1673309814.EAIaIQobChMIw7ri86KT6wIVyEXVCh2GMAqAEAAYASAAEgJ4AfD_BwE
If you find this is not helpful, please consider scheduling service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you need assistance. Mike@GEA
We're extremely sorry to hear that your dishwasher will not start. That's definitely unexpected behavior and we understand your frustration. We recommend taking a look at this troubleshooting guide for some helpful tips.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17380&_ga=2.41324907.875860270.1673293020-1399050172.1598645166&_gac=1.178504976.1673309814.EAIaIQobChMIw7ri86KT6wIVyEXVCh2GMAqAEAAYASAAEgJ4AfD_BwE
If you find this is not helpful, please consider scheduling service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you need assistance. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Too many issues for under a year old
on January 11, 2023
Posted by: Jnb789
from Boston
I like that it has the extra tray at the top, but after a few washes the tray is mis-shapen and doesn’t close correctly. It hits the top spout so you need to constantly shift the tray to push it back in. I originally thought it was installed incorrectly but looking into it, I found a lot of reviews of other people having the same issue.
The detergent never comes completely out of the door. After the wash is done, there is at least half of the pouch still in the compartment. I was advised to just put the detergent in the bottom of the dishwasher- but the door pops open about a half hour into the cycle and by that time I’d assume whatever I put at the bottom has already dissolved so it’s rare all my dishes ever come out completely clean. (This has happened with every type of detergent I’ve used so it’s not a specific brand)
I also bought this because I loved that the shelf was adjustable…BUT the rollers pop off all the time so its a project to move the shelf & then reattach the rollers anytime I need more space on the top or bottom.
These issues started a few weeks after I bought it, so it’s not due to regular wear & tear.
The detergent never comes completely out of the door. After the wash is done, there is at least half of the pouch still in the compartment. I was advised to just put the detergent in the bottom of the dishwasher- but the door pops open about a half hour into the cycle and by that time I’d assume whatever I put at the bottom has already dissolved so it’s rare all my dishes ever come out completely clean. (This has happened with every type of detergent I’ve used so it’s not a specific brand)
I also bought this because I loved that the shelf was adjustable…BUT the rollers pop off all the time so its a project to move the shelf & then reattach the rollers anytime I need more space on the top or bottom.
These issues started a few weeks after I bought it, so it’s not due to regular wear & tear.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Haley@GEA , GE Appliances, January 18, 2023
Greetings.
Thank you so much for providing us with a review on your dishwasher. It can cause huge disappointments when trying to do a simple load of dishes. We are very sorry for all of the inconveniences this has caused you. Your concerns are greatly appreciated as we pass along this information to improve on the quality of our appliances.
We will have an agent that will be reaching out by email so that we can provide further services. Please feel free to keep an eye out for that as we are looking forward to hearing from you.
-Haley@GEA
Thank you so much for providing us with a review on your dishwasher. It can cause huge disappointments when trying to do a simple load of dishes. We are very sorry for all of the inconveniences this has caused you. Your concerns are greatly appreciated as we pass along this information to improve on the quality of our appliances.
We will have an agent that will be reaching out by email so that we can provide further services. Please feel free to keep an eye out for that as we are looking forward to hearing from you.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Excellent dishwasher
on January 31, 2023
Posted by: Jarmlr1974
from Roanoke Virginia
Everything about this machine pleases me. The dishes are clean after a normal cycle. I do not rinse before loading I only scrape.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Works great till it doesn’t.
on March 15, 2023
Posted by: Saisy Grace
from Gibsonville NC
I would not waste your money on this machine. We have owned it and used it for nearly a year and a half and it worked great until recently. It just stopped working during the rinse cycle and despite the fact that it’s getting enough water, cutting off due to water pressure shortage. We have tried everything we can think of to fix it, but are not willing to pay a huge amount of money to have a service tech come out and work on a dishwasher that is not even made and sold anymore. I think that’s telling.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, March 16, 2023
Hello - Thank you kindly for sharing your feedback and experience. It is always important to us.
We are incredibly sorry to hear that this model has started stopping on you. That can be a really headache inducing situation to deal with. We understand the frustration and inconvenience caused. This is not what we would expect to happen from this model.
We do think that getting a technician out to check everything would be worth while. They can at least perform a diagnosis to help identify where the problem is coming from and if it's worth going for repair. If you do change your mind, you can schedule easily at this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe out there.
Jonathon@GEA
We are incredibly sorry to hear that this model has started stopping on you. That can be a really headache inducing situation to deal with. We understand the frustration and inconvenience caused. This is not what we would expect to happen from this model.
We do think that getting a technician out to check everything would be worth while. They can at least perform a diagnosis to help identify where the problem is coming from and if it's worth going for repair. If you do change your mind, you can schedule easily at this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe out there.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
We have had issues a few weeks after we got it.
on April 10, 2023
Posted by: Cjmj55
from Opelika, AL
The basket does not stay on track, does not dry all the way etc.. A part of the side wall dislodged and now we have to replace the floors in our house!!!! In addition to having to get a new dishwasher.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, April 11, 2023
Oh goodness!
We sincerely apologize for the trouble you've had with your dishwasher unit. We completely understand how disruptive something like this can be and we want to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We truly appreciate your patience. Have a great day. - Tierra@GEA
We sincerely apologize for the trouble you've had with your dishwasher unit. We completely understand how disruptive something like this can be and we want to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We truly appreciate your patience. Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Replacement for similar unit
on May 25, 2023
Posted by: Bag12
from Lebanon KY
Replacement unit for one that only lasted a couple of years due to the top mounted control panel detachment. Would have bought something different but the rest of the appliances are the same color.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
3
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, May 26, 2023
Hello,
Thank you for being a part of the GE Appliances family. We truly appreciate you taking the time to post this review. Your feedback means a lot and we're always looking for ways to improve. Please let us know if there is anything else we can do for you.
Have a great day. - Tierra@GEA
Thank you for being a part of the GE Appliances family. We truly appreciate you taking the time to post this review. Your feedback means a lot and we're always looking for ways to improve. Please let us know if there is anything else we can do for you.
Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great machine!
on June 30, 2023
Posted by: Matt9574
Installed easily, and good quality machine! I would recommend if looking for a cheap yet nice option!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Started out fine but short life span
on December 1, 2023
Posted by: JohnWhales
from Pennsylvania
Had it for a few years and it was okay. More it's constantly giving a PrS error code and won't run even after having it serviced a month ago. Would not recommend if looking for a long term solution.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, December 12, 2023
Oh no! We are so sorry to hear that your dishwasher is not operating as designed only a month after having serviced performed. This is definitely not the consumer experience that we strive for, and we are deeply apologetic. We will be sure to pass these comments along to our product design teams for review. We recommend scheduling service again to get the PrS error code diagnosed.
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com