Customer reviews from geappliances.com
GE - Top Control Built-In Dishwasher with Plastic Tub, Sanitize Cycle, Dry Boost, 50dBA - White
Average customer rating
4.5
(1,047 Reviews)
Rating breakdown 1,047 reviews
5 Stars
720
4 Stars
213
3 Stars
42
2 Stars
24
1 Star
48
89%of customers recommend this product.
(
883 out of
991)
Customer Reviews for GE - Top Control Built-In Dishwasher with Plastic Tub, Sanitize Cycle, Dry Boost, 50dBA - White
Customer Rating
1
Not happy
on July 19, 2021
Posted by: MOJO 69
from Macy In.
Have only had the dishwasher since May of this year. Installed it first week of May it worked OK for about three weeks then it sprung a water leak and we haven't been able to use it yet. It is now July 21 and it is still not fixed. If this is how GE takes care of appliances Customer I may need too find another brand.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, July 22, 2021
Hello and thank you for choosing GEA. We hate to hear about the trouble you have had with your dishwasher and know it must be frustrating. We apologize for the hassle this has been and appreciate you reaching out. We see that you currently have service with an approved servicer of ours. Please reach out to A & E directly to inquire about the status of your appointment. Thanks so much. - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
dishwasher
on August 7, 2021
Posted by: Herbet
from Seguin TX
This dishwasher is very flimsy and will not even hold a wine glass on the top shelf. I wish I would have kept my old GE but we were updating my appliances. Things are not made like they used to be!
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
2
Value
2
Response from geappliances.comBy John@GEAppliances, GE Appliances, August 11, 2021
Thank you for being a part of the GEA family. We're sorry to hear this model has not lived up to its name and know new appliances can take some getting used to. In order to fit larger items on the top shelf, the third rack can be removed and/or the upper rack can be adjusted by a few inches. This should allow room for taller items such as wine glasses.
We hope this helps and are always happy to help. - John@GEA
We hope this helps and are always happy to help. - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
CLEANS WELL
on October 5, 2021
Posted by: Athlene
from Plano, Texas
I bought my first GE dishwasher in 1971 and it's all I have ever bought - I'm now 75-years-old. While this dishwasher does the best job of cleaning of any GE dishwasher I’ve owned, I have a lot of issues with how the racks are configured and can’t load as many items as in previous models. Miss the little bit of interior space that was removed. I now often have to wash things by hand, which I rarely did in the past.
One problem with this dishwasher is the silverware basket - it's to the far side of the dishwasher from my sink (a lot of leaning over) and the second rack has to be completely closed to add silverware - also needs to be deeper, like it better in the front of the rack. Putting individual pieces of silverware in the third rack is too time consuming.
The plate section often leaves a large space open that nothing fits in very well and the space to the back of the plate section is too thin for much use. Placement of plate section eliminates the back outer section of the dishwasher for pots/pans. I've always been able to put pots/pans around 3 sides of the lower rack, can only use 2 sides in this configuration due to the plate section. There is no wide opening to stand deep boilers on their side in the entire dishwasher. I like the dishes to face the water supply. Plus laying pans over takes up a lot of rack space and normally blocks water from the second rack. Having the second rack sprayer helps with the water issue.
The "spokes" on the top basket are not handy for placing cereal bowls. I understand why it was changed to allow for the second level sprayer, which I dearly love.
Didn't think I would like the shallow, third shelf but have found it handy for wide spoons/big knives.
Love the two level sprayers - they do an incredible job of cleaning.
Not a huge fan of where the off/on button is located. Also confusing to people that the washer must be restarted when opened to put in another dish. Most folks are used to it starting again automatically when shut.
I've got a lot of experience with GE dishwashers if you ever need someone to test them. I've been told I can get more dishes in a dishwasher than most people.
One problem with this dishwasher is the silverware basket - it's to the far side of the dishwasher from my sink (a lot of leaning over) and the second rack has to be completely closed to add silverware - also needs to be deeper, like it better in the front of the rack. Putting individual pieces of silverware in the third rack is too time consuming.
The plate section often leaves a large space open that nothing fits in very well and the space to the back of the plate section is too thin for much use. Placement of plate section eliminates the back outer section of the dishwasher for pots/pans. I've always been able to put pots/pans around 3 sides of the lower rack, can only use 2 sides in this configuration due to the plate section. There is no wide opening to stand deep boilers on their side in the entire dishwasher. I like the dishes to face the water supply. Plus laying pans over takes up a lot of rack space and normally blocks water from the second rack. Having the second rack sprayer helps with the water issue.
The "spokes" on the top basket are not handy for placing cereal bowls. I understand why it was changed to allow for the second level sprayer, which I dearly love.
Didn't think I would like the shallow, third shelf but have found it handy for wide spoons/big knives.
Love the two level sprayers - they do an incredible job of cleaning.
Not a huge fan of where the off/on button is located. Also confusing to people that the washer must be restarted when opened to put in another dish. Most folks are used to it starting again automatically when shut.
I've got a lot of experience with GE dishwashers if you ever need someone to test them. I've been told I can get more dishes in a dishwasher than most people.
I would recommend this to a friend!
Features
3
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
This Dishwasher has problems
on October 12, 2021
Posted by: GH2021
from Dewitt, Michigan
I purchased this dishwasher recently when our old one broke. I ran it twice, and when I attempted to run it a third time, it would not work. It took 10 days for a repair person to come, and he “fixed” it, stating the door was not properly latching, causing it to stop working.I ran it last night after he left , and it worked fine. Today, I have the same problem - it does not work. I expect more from a big purchase like this.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, October 13, 2021
Hi there,
Thanks so much for taking the time to leave a review on your dishwasher. We're sorry to hear about the ongoing issues that you're having. Know that one of our agents will be reaching out via email soon to investigate further.
All the best,
Michael@GEA
Thanks so much for taking the time to leave a review on your dishwasher. We're sorry to hear about the ongoing issues that you're having. Know that one of our agents will be reaching out via email soon to investigate further.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Looks Good
on November 4, 2021
Posted by: REEM
from SGF NY
Loved the dishwasher until the door latch broke about three weeks after it was installed. So far I am having a hard time getting a hold of warranty company to schedule a repair that I shouldn’t need on a brand new item. This has become a huge inconvenience. If I had known this was a common problem I would never have purchased this item.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, November 5, 2021
Hi there and thanks so much for letting us know about your ordeal with this dishwasher. We are very sorry to hear the new appliance excitement has been ruined by this problem. We see you spoke with consumer relations and they are helping you schedule warranty service. Thanks so much for the opportunity to help and keep in touch. - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Don’t like features
on January 28, 2022
Posted by: Rjeirjenrhr
from Mt. View, AR
I’m disappointed in having that top (third rack). It keeps me from being able to put tall or even medium size glasses in dishwasher.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Shayla@GEA, GE_appliances, February 2, 2022
Hi there - While we love to congratulate you on your new dishwasher, we are sorry to hear you are not enjoying the features it has to offer. We can certainly understand your disappointment and apologize for this matter. Luckily, your appliance has an adjustable upper rack!
The upper rack adjustment feature may be used to accommodate large and taller items as tall as 10.5". To adjust the upper rack, fully extend the upper rack and lift the front of the rack so that the rack roller wheels clear the end hooks on the front of the rails. Continue to pull the rack until the remaining rack roller wheels clear the end hook. You can learn more of this process on page 11 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000239-1.pdf&_ga=
We hope you find this information valuable! We are sure you will love the amazing benefits this dishwasher has to offer the more you use it.
Should you have any questions please reach us directly. We are always glad to help! -Shayla@GEA
The upper rack adjustment feature may be used to accommodate large and taller items as tall as 10.5". To adjust the upper rack, fully extend the upper rack and lift the front of the rack so that the rack roller wheels clear the end hooks on the front of the rails. Continue to pull the rack until the remaining rack roller wheels clear the end hook. You can learn more of this process on page 11 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000239-1.pdf&_ga=
We hope you find this information valuable! We are sure you will love the amazing benefits this dishwasher has to offer the more you use it.
Should you have any questions please reach us directly. We are always glad to help! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Quiet
on July 23, 2022
Posted by: Bfitz64
from North Carolina
Very quiet and does a great job! My first GE dishwasher and am pleasantly surprised.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Great features, but cheaply made
on November 28, 2022
Posted by: BK from FTW
from Fort Worth
bought this in Feb 2020, by April, spinners had spun off the metal pieces and plastic under began to melt. By May the silverware basket began to crumble at the bottom. I purchased new spinners for the top and bottom and the same thing happened. By November 2022 water pump is out and has now cost us more than the orignal purchase all together
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, December 5, 2022
Hello - Thank you for choosing GE Appliances and taking the time to write a review. While we're glad you enjoy the features and appearance of this dishwasher, we regret to hear that you've had problems with your unit, and now the pump has gone out. This is certainly not the ownership experience we'd want you to have.
Please know that our appliances come with a limited one-year warranty. This covers any part of the dishwasher which fails due to a defect in materials or workmanship. We will also provide, free of charge, all labor and related service to replace the defective part.
Although you are no longer within the one-year warranty, we are still here for you! We recommend scheduling service so a certified GE Appliances technician can diagnose and repair your unit in no time. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
If you buy parts directly from us, all parts are covered under a limited one-year warranty! If your part fails because of a manufacturing defect within one year from the date of original purchase, we will provide a new or, at our option, rebuilt part without charge. You may view parts needed for your dishwasher here: https://www.geapplianceparts.com/store/parts/assembly/GDT630PSM5SS.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Please know that our appliances come with a limited one-year warranty. This covers any part of the dishwasher which fails due to a defect in materials or workmanship. We will also provide, free of charge, all labor and related service to replace the defective part.
Although you are no longer within the one-year warranty, we are still here for you! We recommend scheduling service so a certified GE Appliances technician can diagnose and repair your unit in no time. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
If you buy parts directly from us, all parts are covered under a limited one-year warranty! If your part fails because of a manufacturing defect within one year from the date of original purchase, we will provide a new or, at our option, rebuilt part without charge. You may view parts needed for your dishwasher here: https://www.geapplianceparts.com/store/parts/assembly/GDT630PSM5SS.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Written by a customer while visiting geappliances.com