Customer reviews from otterbox.com
LifeProof - WAKE Series for Apple iPhone 12 mini - Black
Average customer rating
3.2 out of 5
3.2
(14 Reviews)
Open Ratings Snapshot
Rating breakdown 14 reviews
5 Stars
6
4 Stars
0
3 Stars
3
2 Stars
1
1 Star
4
60%of customers recommend this product. 
(
6 out of 10
)
Best Buy Privacy Policy
Customer Reviews for LifeProof - WAKE Series for Apple iPhone 12 mini - Black
Customer Rating
1 out of 5
1
on February 16, 2022
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
on March 1, 2022
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great product
on January 20, 2021
Posted by: Brianna
Verified Purchase:Yes
I’m so glad I got this case as there wasn’t much choice for them in store and I love the color and protection
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Feels good
on December 9, 2020
Posted by: Me29
Verified Purchase:Yes
Dropped it a few times, no issues.
Love lifeproof !!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Wake case
on December 21, 2020
Posted by: Lester
Verified Purchase:Yes
I’m disappointed with this case because it doesn’t have a front cover to protect the face of my iPhone.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, December 23, 2020
Hey Lester,

We're bummed to hear you're not a fan of the design of WĀKE, however, we appreciate the feedback! While that case does intentionally feature an open screen display, allowing you to interact directly with the device inside, you can always add Alpha Glass to your phone for extra protection. Alternatively, if you're a fan of built-in screen protection, FRĒ might be more your style! Check it out here: bit.ly/LPiPhone12miniFRĒ

If you have any other LifeProof questions or concerns, please don't hesitate to reach out to us directly and we'll gladly be there for you!


Happy holidays,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Beautiful design
on December 31, 2020
Posted by: Chillyv
Verified Purchase:Yes
What a beautiful case and environmentally friendly as well!!!
Pros: Skiing, Running, Snowboarding, Road Cycling
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
pro: drop protection! con: more likely to drop
on April 9, 2021
Posted by: Adam
Verified Purchase:Yes
I like the design of this case and the profile of the phone in it. However, the plastic has a slightly grainy texture that makes it incredibly slippery and hard to hold onto! I bought this for the drop protection, but it’s already slipped out of my hands more than the cheap case it replaced ever did. I guess at least the phone will be safe when I’m constantly dropping it.
Response from otterbox.comBy LifeProof, Customer Service Team, April 14, 2021
Hi, Adam!

We're glad to hear that you're liking your WĀKE case for the most part! We appreciate your feedback about the grip of your case, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so if you run into any issues with your LifeProof, please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get you taken care of.

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Too slippery!
on July 4, 2021
Posted by: Eric
Verified Purchase:Yes
I bought this case online because I love the look and the sustainability. Once I got it I was quickly disappointed with how slippery it is. The phone slides out of my hand constantly. I quickly submitted a return and they never got back to me about it.
Pros: Exploring, Skiing, Running, mountain biking, Camping, Road Cycling, Hiking
Response from otterbox.comBy LifeProof, Customer Service Team, July 7, 2021
Hi, Eric!

We're sorry to hear about your frustration with your recent WĀKE purchase. We looked into your account, and we're seeing that we have already gotten your RMA started, so you should have email with return instructions already in your inbox. We recommend checking your spam folder if you're not seeing that email. For any additional help, give us a ring at 1-888-533-0735, and we can get you helped out.

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
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