Customer reviews from HENCKELS
Henckels - Classic 20-pc Self-Sharpening Block Set - Brown
Average customer rating
4.8
(476 Reviews)
Rating breakdown 476 reviews
5 Stars
409
4 Stars
56
3 Stars
4
2 Stars
4
1 Star
3
98%of customers recommend this product.
(
438 out of
449)
Customer Reviews for Henckels - Classic 20-pc Self-Sharpening Block Set - Brown
Customer Rating
2
Not great quality
on May 29, 2025
Posted by: Valarie
from Waxhaw, NC
Started using these knives about 3 months ago and they are great and cut like butter BUT they are already chipping. So upsetting. For the price of them I would expect better quality.
No, I would not recommend this to a friend.
Response from HENCKELSBy Henckels Consumer Relations, June 19, 2025
Thank you for sharing your experience with us. We're glad to hear that you've been enjoying the performance of the knives, but we're truly sorry to learn about the chipping you've encountered after just a few months of use.
This is not the experience we want for our customers, and we completely understand your disappointment—especially given your expectations for quality. Chipping can sometimes result from specific use factors, and we'd appreciate the opportunity to take a closer look.
Please feel free to reach out to our customer service team at hello@henckels.com with photos of the affected knives and a brief description of your usage. We'd be happy to review your case and assist you further under our warranty policy if applicable.
This is not the experience we want for our customers, and we completely understand your disappointment—especially given your expectations for quality. Chipping can sometimes result from specific use factors, and we'd appreciate the opportunity to take a closer look.
Please feel free to reach out to our customer service team at hello@henckels.com with photos of the affected knives and a brief description of your usage. We'd be happy to review your case and assist you further under our warranty policy if applicable.
Written by a customer while visiting HENCKELS
Customer Rating
4
Sharp Knives, Loose Block
on June 3, 2025
Posted by: Mando
[This review was collected as part of a promotion.] The block itself is a beautiful brown and the knives are constructed well. The grip is sturdy and the blades are sharp. The only negative aspects I've experienced so far are some scuffed handles and the metal portion of the block is loose on 3 out of 4 corners. I'm not sure if this affects the self sharpening capabilities of the block.
Written by a customer while visiting HENCKELS
Customer Rating
2
Poor quality for price
on June 18, 2025
Posted by: Oxcart
from Ohio
My knives are chipped and has rust spots on them. I would not recommend these
No, I would not recommend this to a friend.
Response from HENCKELSBy Henckels Consumer Relations, June 18, 2025
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience. This is not the quality we aim to deliver. We recommend reaching out to our customer service team at hello@henckels.com so we can look into this further and assist you directly.
Written by a customer while visiting HENCKELS
Customer Rating
1
Would not recommend
on June 24, 2025
Posted by: Marie5
from Texas
My knife set also has rust spots and are chipped. Would not recommend these knives
No, I would not recommend this to a friend.
Response from HENCKELSBy Consumer Relations, September 4, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear about the rust spots and chips on your knives, this is certainly not the experience we want for our customers. We know how much you rely on your knives in the kitchen, and we want to make sure they perform as expected. If you haven’t already, please reach out to us at hello@henckels.com. Our team would be happy to take a closer look at your knives and work with you to find a solution. We’re committed to ensuring your knives meet the quality you expect, and we truly appreciate the opportunity to make this right. Thank you again for your feedback, and please don’t hesitate to contact us if you have any questions or need assistance.
Written by a customer while visiting HENCKELS