Customer reviews from zerowater.com
ZeroWater - 5-Gal Water Cooler Filtration System - blue, white
Average customer rating
4.4
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
52
4 Stars
12
3 Stars
5
2 Stars
0
1 Star
6
87%of customers recommend this product.
(
58 out of
67)
Customer Reviews for ZeroWater - 5-Gal Water Cooler Filtration System - blue, white
Customer Rating
5
Tastes fresh and clean
on December 23, 2020
Posted by: Valise
Length of ownership:1 year or longer
I have been using Zero Water Products for over two years and I LOVE them. I had tried other companies, but none have measured up to Zero Water. I have a lot of chemicals in my water that the filters eliminate. It makes me confident that I am putting clean water into my body and the bodies of my family. I highly recommend Zero Water to anybody. Love Love LOVE!
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
5
Pure Water
on December 28, 2020
Posted by: RBB11
Length of ownership:3 months
Purchased about 2 months ago. Love that it also removes chlorine and fluoride from the tap water. Water tastes great and I know it is much healthier than the previous brand water filter I was using.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: Patty G
Length of ownership:1 year or longer
Verified Purchase:Yes
I needed to replace a unit that I purchased almost 10 years ago. We love our water filter dispenser. We use it every day
Written by a customer while visiting zerowater.com
Posted by: Anonymous
Length of ownership:1 year or longer
Verified Purchase:Yes
Becouse You really drink very clean water I love it
Written by a customer while visiting zerowater.com
Posted by: pjvsg
Length of ownership:1 month
Verified Purchase:Yes
Water is zero ppm as claimed. Still waiting to see how long the filters last.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
4
Solid... But..
on January 7, 2023
Posted by: DavidTR
Length of ownership:1 month
Mostly happy with the product. However a few cons :
1. The top of the unit can only be filled with enough water such that it doesn't over fill the bottom. Judging how much you can put into the top is irritating. The top should be sealed to the bottom so you could fill the top portion fully up.
2. The "floater" approach is problematic with any base you buy if the base pierces the water bottle. The piercing part doesn't leave room for the floater mechanism zero water uses. It should come with 2 attachments. One where it can be used with a piercer base.. And the floater for others. In my case, i had to cut the floater part in half "horizontally" to barely get it to fit in the base.
2. The "floater" approach is problematic with any base you buy if the base pierces the water bottle. The piercing part doesn't leave room for the floater mechanism zero water uses. It should come with 2 attachments. One where it can be used with a piercer base.. And the floater for others. In my case, i had to cut the floater part in half "horizontally" to barely get it to fit in the base.
I would recommend this to a friend!
Response from zerowater.comBy ZeroWater Team, January 12, 2023
Thank you for your comments and feedback, your message has been forwarded to the design team for review
Written by a customer while visiting zerowater.com
Posted by: Letitia
Length of ownership:1 month
Verified Purchase:Yes
took a week for it to read 000. At first it was reading 040.
I would recommend this to a friend!
Response from zerowater.comBy ZeroWater Team, March 14, 2023
Thank you for contacting ZeroWater. The most accurate way to get reading is to test the water directly inside the pitcher. You can do this by removing the reservoir from the pitcher and sticking the meter in the filtered water sitting in the pitcher. If you get a 000 reading inside the pitcher it is possible that the cup or glass you were using before had soap residue on it causing the meter to read above 000.
If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter.
Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup.
Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir. Make sure the filter is screwed in from the bottom not dropped in from the top.
If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter.
Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup.
Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir. Make sure the filter is screwed in from the bottom not dropped in from the top.
Written by a customer while visiting zerowater.com
Customer Rating
3
When water turns bad
on May 28, 2023
Posted by: auntdebbie224
Length of ownership:1 year or longer
We’ve had our unit for many years. We haven’t used it for many years. In the beginning it was great. We changed out filters as indicated. The first time we tasted the bad water I thought I’d vomit. We cleaned the unit as indicated and replaced the filters but the water would quickly go bad. It’s not just the readings were high. The water actually tasted putrid. We stopped using it and it’s sat in our basement for years. Now we are offering it on a local free site. I wish we had figured out the reason for the change in the unit.
Response from zerowater.comBy ZeroWater Team, May 31, 2023
Thank you for contacting ZeroWater. After Zero Water filters have been exhausted and have not been changed, the water produced from the filter may have a distinct smell or taste and the TDS reading may be higher than your tap water. This is a result of the water passing over the “spent” Ion Exchange Resin beads. We have gone to great lengths in reducing that taste/smell in product development however this is simply a characteristic of filtering water with a Dual-Ion Exchange system.
In order to avoid a change in the taste of the water it is important to test the water regularly and change the filter when the digital meter reads 006.
If are experiencing a drastic change in the life of the filter this could be caused be a change in your location or a change in the quality your local tap water.
We would be happy to discuss this matter further with you at any time, you can reach us at 1-800-503-2939.
In order to avoid a change in the taste of the water it is important to test the water regularly and change the filter when the digital meter reads 006.
If are experiencing a drastic change in the life of the filter this could be caused be a change in your location or a change in the quality your local tap water.
We would be happy to discuss this matter further with you at any time, you can reach us at 1-800-503-2939.
Written by a customer while visiting zerowater.com