Customer reviews from hp.com
HP - Refurbished LaserJet Pro M428FDW Multifunction Printer - White
Average customer rating
4.1
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
137
4 Stars
32
3 Stars
14
2 Stars
8
1 Star
26
84%of customers recommend this product.
(
98 out of
117)
Customer Reviews for HP - Refurbished LaserJet Pro M428FDW Multifunction Printer - White
Posted by: EvelynH
from Whittier, CA
Verified Purchase:Yes
It's noisy when it begins printing. A little lag time to print after hitting the print button.
Features
3
Performance
3
Response from hp.comBy Kacper, HP Care, April 21, 2020
Hello there,
This is really disappointing to learn that you are not very satisfied with this printer's scanner. I can assure you that we certainly build our printers with the intent of providing a reliable experience for our customers. With that said let me provide you with some help and improve your experience with this device even further.
First of all, when it comes to slow printing, the document listed below will guide you on how to solve that issue:
- Slow Printing Fix: support.hp.com/us-en/19204098/document/c06435028
Furthermore, while your printer is powered up, it makes sure that the nozzles are regularly cleared, which can be a bit noisy, especially if the printer is on a hard surface. One thing to try is placing the printer on a padded surface to muffle the vibrations that occur. If you feel the noise is related to a bigger issue, please contact us for support: support.hp.com/us-en/contact-hp
Last but not least, If all of the above fails, we would be more than happy to help so please feel free to contact us as well.
Kacper
HP Care
hp.com/support
This is really disappointing to learn that you are not very satisfied with this printer's scanner. I can assure you that we certainly build our printers with the intent of providing a reliable experience for our customers. With that said let me provide you with some help and improve your experience with this device even further.
First of all, when it comes to slow printing, the document listed below will guide you on how to solve that issue:
- Slow Printing Fix: support.hp.com/us-en/19204098/document/c06435028
Furthermore, while your printer is powered up, it makes sure that the nozzles are regularly cleared, which can be a bit noisy, especially if the printer is on a hard surface. One thing to try is placing the printer on a padded surface to muffle the vibrations that occur. If you feel the noise is related to a bigger issue, please contact us for support: support.hp.com/us-en/contact-hp
Last but not least, If all of the above fails, we would be more than happy to help so please feel free to contact us as well.
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: KEBD
from Maryland
Verified Purchase:Yes
Not reliable. Scanner is a PROBLEM. Thinking about replacing it.
No, I would not recommend this to a friend.
Features
4
Performance
2
Written by a customer while visiting hp.com
Posted by: Anonymous
from Detroit, MI
Verified Purchase:Yes
I needed a dual tray printer not a tray and a by pass. This can’t do the high demand performance I needed.
No, I would not recommend this to a friend.
Response from hp.comBy Kacper, HP Care, October 26, 2020
Hello there,
I'm very sorry to learn that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, because I cannot exactly pinpoint what the problem is, please don't forget that you are always welcome to contact us for support. We'd be more than happy to help you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
I'm very sorry to learn that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, because I cannot exactly pinpoint what the problem is, please don't forget that you are always welcome to contact us for support. We'd be more than happy to help you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Joe Lo
from wi
Verified Purchase:Yes
Was told by support that the driver does not work well with windows 7. Nice to know before you buy....don't you think?
No, I would not recommend this to a friend.
Features
2
Performance
2
Written by a customer while visiting hp.com
Posted by: Rumbelina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Crashed my small office and corrupted OS in attempts to fix. HP has little support but fancy websites.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Sheilah1234
from Dolton, IL
Verified Purchase:Yes
I bought this fax machine a month ago, when I fax my papers it saids everything was faxed ok. Thinking my papers were successfully sent only to find out from my important businesses that they never received any papers.
No, I would not recommend this to a friend.
Features
3
Performance
1
Written by a customer while visiting hp.com
Customer Rating
1
Without a User Manual, I can't try all features
on August 20, 2020
Posted by: pritammul
from New Jersey
Verified Purchase:Yes
I haven't found any way to download a User Manual. This leads to a lot of problems in using the product..
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: DenBru
from Struthers, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Still learning operation but it does everything I wanted a printer to do.
Features
5
Performance
4
Written by a customer while visiting hp.com