Customer reviews from hp.com
HP - Refurbished LaserJet Pro M428FDW Multifunction Printer - White
Average customer rating
4.1
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
137
4 Stars
32
3 Stars
14
2 Stars
8
1 Star
26
84%of customers recommend this product.
(
98 out of
117)
Customer Reviews for HP - Refurbished LaserJet Pro M428FDW Multifunction Printer - White
Posted by: Mick5932
from Florida
Verified Purchase:Yes
Only prints very light shade of black. Set to max darkness. Did not make any difference. Parts fell out of printer. If replacement toner doesn’t correct; I’ll be returning it to store.one week old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Kacper, HP Care, May 27, 2020
Hello Mick,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: MamaCindy
from Tennessee
Verified Purchase:Yes
I bought this printer to replace my old workhorse 1320n (which lasted for 13 years!). So far, it's been fantastic and I hope it lasts as long as my last one.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: DelvistaRecall
from Aventura, Florida
Verified Purchase:Yes
I just purchased and installed the printer this week:-(
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Kacper, HP Care, September 9, 2020
Hello there,
I'm incredibly sorry to hear about the paper jamming in your printer. Certainly, I can understand how frustrating it was. This is not an experience we at HP are aiming to provide, so let me try to help you in this situation.
When it comes to the paper jam error, there are few documents that may help to resolve the issue depending on which paper tray you are using. Please go to support.hp.com/us-en/product/hp-laserjet-pro-mfp-m428-m429-f-series/19202524/model/19202498 and then access troubleshooting, jams & feed problems and choose the appropriate document.
If the issue happens to persist, please don't forget that you are always welcome to contact us for support. We'd be more than happy to troubleshoot this further with you. You can get in touch anytime via your preferred method here: support.hp.com/gb-en/contact-hp
Kacper
HP Care
hp.com/support
I'm incredibly sorry to hear about the paper jamming in your printer. Certainly, I can understand how frustrating it was. This is not an experience we at HP are aiming to provide, so let me try to help you in this situation.
When it comes to the paper jam error, there are few documents that may help to resolve the issue depending on which paper tray you are using. Please go to support.hp.com/us-en/product/hp-laserjet-pro-mfp-m428-m429-f-series/19202524/model/19202498 and then access troubleshooting, jams & feed problems and choose the appropriate document.
If the issue happens to persist, please don't forget that you are always welcome to contact us for support. We'd be more than happy to troubleshoot this further with you. You can get in touch anytime via your preferred method here: support.hp.com/gb-en/contact-hp
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
I was excited to make this purchase and it hasn’t been a disappointment. My only disappointment is that I didn’t get the one with color printing.just know that it is everything that the description indicated.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mike Yorkey
from Encinitas, CA
Verified Purchase:Yes
As a three-in-one printer, my LaserJet Pro seems to be everything I wanted.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: DWFullCircle
from NM
Verified Purchase:Yes
This printer/fax/scanner works wonderfully for our small office.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: SMCPC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this printer. It is compact yet has great features to make working from home easy.
Written by a customer while visiting hp.com
Posted by: Win Brad
from Colville, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love my new printer. It is fast and can do everything.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com