Customer reviews from Samsung US
Samsung - Cube Smart Air Purifier with Wind-Free Air Purification - Airy White
Average customer rating
4.6
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
38
4 Stars
4
3 Stars
1
2 Stars
0
1 Star
3
93%of customers recommend this product.
(
38 out of
41)
Customer Reviews for Samsung - Cube Smart Air Purifier with Wind-Free Air Purification - Airy White
Customer Rating
5
Fantastic!
on October 5, 2021
Posted by: RjSIII
i love electronics and clean air. this unit is attractive, modern, advanced, and does the job of cleaning the air very well. rated well by a top consumer review magazine and i agree. one of the best air purifiers on the market. i own 5, 2 stacked, and 1 stand alone unit. well worth the investment!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, October 8, 2021
We're happy you are enjoying the Air Purifier! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice!
on September 16, 2021
Posted by: RjSIII
from Lewisburg, WV
i love this unit. very well made and cleans the air. app works well and very effective stacking 2 units together for more square footage. i have 4 units in my home, all are stacked working together.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, September 17, 2021
Thanks for leaving this review for us. This is very helpful for us. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
3
Big Risk: Only works for 6 Months to a year
on July 1, 2021
Posted by: Raul
from San Juan, PR
for the past 8 weeks i've been trying to get replacement air filters. they are not to be found anywhere and samsung has not done anything to help me identify where i can purchase them or when they will produce them if they produce them.
this is an expensive air filter which i was happy with until i needed to replace it's filter at the 6+ month mark given my allergies.
since they don't have replacement parts and won't honor the warranty you on your own with this very stylish piece of metal can't be operated given the lack of replacement parts and consumables.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
4
Value
1
Response from Samsung USBy Ross, Customer Care, March 31, 2022
Hello Raul,
We are grateful for sharing your opinions with us and we do apologize for any trouble you encountered with our product Cube Smart Air Purifier with Wind-Free Air Purification in Honed Silver. You are having an issue with where to purchase replacement air filters.
Let me share with you a link where you can purchase Samsung air filters.
https://www.samsungparts.com/Default.aspx
For further assistance, you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144353639
Thank you for choosing Samsung,
^Ross
We are grateful for sharing your opinions with us and we do apologize for any trouble you encountered with our product Cube Smart Air Purifier with Wind-Free Air Purification in Honed Silver. You are having an issue with where to purchase replacement air filters.
Let me share with you a link where you can purchase Samsung air filters.
https://www.samsungparts.com/Default.aspx
For further assistance, you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144353639
Thank you for choosing Samsung,
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet and efficient
on June 9, 2021
Posted by: Travel Pro
from Fort Lauderdale, FL
i purchased 2 units, one for the office and one for the bedroom. i was amazed how quiet these units are. the air now is factual better. great purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Almost perfect
on May 27, 2021
Posted by: Eric
from Kansa city mo
perfect air purifier that doesn’t make your living room look ugly. windfree and sleep mode feature is perfect. easy to control with smart things app.
quality filters!!!
i wish it had a option where you can turn of the lights without turning on sleep mode. i like sleeping with the cube while running on medium creating a subtle white noise. but do to the brightness it hard to sleep!! .. overall geat pruduct i brought 3!!!
i wish it had a option where you can turn of the lights without turning on sleep mode. i like sleeping with the cube while running on medium creating a subtle white noise. but do to the brightness it hard to sleep!! .. overall geat pruduct i brought 3!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Great purifier when it works
on April 29, 2021
Posted by: Gary
from Mesa, AZ
This thing has a constant problem with wifi, it's always disconnected from my wifi and Smartthings hub. I have to go near the thing and unplug it and plug it back in just to turn it on "remotely" with my Smarthings app. WAY over priced with this kind of shady wifi connection!!! This thing is worth $200 at best and only if you don't mind the hassles of unplugging and plugging it in. I've done this at least 6 times since my purchase in January - it's April now only 4 months in!! It's in severe need of a firmware update for this problem and there's no "manual" way to do this... thanks for wasting my money Samsung! Just to add, Samsung has decided to discontinue manufacturing of the Smarthings Hub... and that's the only way to remotely turn this thing on without getting up and hitting a button which you can barely read. The color contrast between the button labels is illegible and you have to get close with glasses on just to see what to press, and this is amplified because I cannot use my Smarthings App due to the constant wifi disconnects! They're barely lit up and barely exposed when OFF (if at all)... bad design with the buttons.
Pros: Lightweight
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, April 30, 2021
Gary, we hear and understand your concern with the SmartThings connection. We are working on ways to fix this. As you said, this issue could benefit for a firmware update. If you would like to follow up on this concern with our SmartThings team, you can reach them by calling (866)8132-404. I'm sure they will be happy to speak with you on this matter. Thanks again for leaving this detailed review for us. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Damaged when arrived
on December 8, 2020
Posted by: Gina
from California
i ordered the air purifier on samsung.com directly. when it arrived, the outside box is extremely damaged, and also the device. the box is too thin to protect the device during shipping and they didn't put in any foam protectors in the box to protect the device. there is no way it could survive the shipping process with this kind of packaging. also all the accessories are missing. we wait for the product for a long time, but it is so disappointed.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, December 9, 2020
Maybe we could help you with this concern with our Social Media team. Please feel free to contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142716577
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142716577
Written by a customer while visiting Samsung US
Customer Rating
5
Purifier with Wind-Free Air Purification
on November 23, 2020
Posted by: Paulnky
from BOWLING GREEN KY 42101
Its not loud. Looks great love the touch less buttons and the wifi connection. Would of loved it having uv built in for the price but over all a great product.
Pros: Lightweight, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US