Customer reviews from lg.com
LG - 26.8 Cu. Ft. Side-by-Side Door-in-Door Refrigerator with Ice Maker - PLATINUM SILVER
Average customer rating
3.7
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
8
4 Stars
6
3 Stars
1
2 Stars
0
1 Star
4
88%of customers recommend this product.
(
15 out of
17)
Customer Reviews for LG - 26.8 Cu. Ft. Side-by-Side Door-in-Door Refrigerator with Ice Maker - PLATINUM SILVER
Posted by: Carl C75
from Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lasted a total of 3 months and LG could not fix it
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, February 22, 2022
We hate to see that you were inconvenienced Carl, but happy to see that your alternative resolution was completed and that you were reimbursed for the cost of your refrigerator. Thanks for sharing your feedback. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Door alarm wont stop
from Chandler AZ
Verified Purchase:Yes
I love LG products and waited long time without refrigerator until my LG refrigerator arrive. I resisted buying another brand while living without refrigerator because I really wanted this one. I loved it until this summer, just little over a year later, it starts to beep (door alarm) even though it is closed. It is only little over 1 year old refrigerator already creating issues. LG tech over the phone couldn’t help. So, I had to disconnect door alarm but now ice won’t make because of disconnecting door alarm wire. If I connect it back, ice is generating but door alarm won’t stop.
I think it is design error. I want to love LG refrigerator but now, I am very disappointed at this annoying issue.
I think it is design error. I want to love LG refrigerator but now, I am very disappointed at this annoying issue.
Pros: Performance
Quality
3
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, September 8, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Posted by: Lynette Messier
from Virginia
Verified Purchase:Yes
I bought a 2021 LG side by side refigerator in 2022. Eight months after I came home to all my freezer items defrosted and spoiled and my refrigerator items warm and spoiled. It was still running, but not cooling. Troubleshooted online to no avail. LG gave me 3 local repair shops to call. Repairman found the gas line had crimps in it so he replaced the gasline, filter, and refilled the gas. Its working now, dissatisfied with manufacturers build.
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 12, 2023
Hi, we regret to hear of your experience with your LRSPS2706V model refrigerator's manufacturer's defect. Should you feel the need to leave feedback, please feel free to do so here: https://www.lg.com/us/support/feedback. We're always looking to improve our customer satisfaction ratings and your submission would be used to do just that. ^Chris
Written by a customer while visiting lg.com