We purchased this upon recommendation of a friend. So far we have only used 1x . The instructions were clear, the rice cooked perfectly (& we didn’t soak it, but we did rinse). The insert cleaned easily. Wiping the lid was awkward. I think over time this may be a difficult part to Clean. Time will tell. The dew catcher was easy to empty. It is a more expensive purchase than we have spent in past, but the rice did come out perfect.
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com