Great phone, a worthy upgrade, but ATT should have waived the $35 “upgrade fee” especially since ATT kept emailing me that I “qualify” for an upgrade. Deceptive advertising.
This phone response slowly and sometimes freezes. It is not easy to use. touch screen seem to work weirdly. Sometimes you need to push key twice to get it to work.
I like the smaller, thinner, lightweight of this iphone. It gets hot a good bit when charging is my only complaint.
Response from ATT.comBy -Eli, AT&T CARE, December 9, 2025
Hey Jennifer, we appreciate you sharing your thoughts about your iPhone and pointing out what you enjoy about its size and weight. It surely can be concerning when a device feels warm while charging which can take away from an otherwise positive experience. We can share some tips to help manage charging heat so you can keep enjoying your iPhone comfortably.
Here are some steps to address the issue: 1.Remove the case: This can help improve ventilation and allow the phone to cool down more effectively. 2.Stop using the phone while charging: Intensive tasks can increase the phone's temperature. 3.Use a lower wattage charger: Switching to a charger with a wattage below 20 watts can help reduce heat. 4.Manage background processes: Close any resource-intensive apps running in the background. 5.Keep the phone away from direct sunlight: High ambient temperatures can contribute to overheating. 6.If the phone continues to overheat, it is advisable to contact Apple Support for further assistance and a diagnostic.