My old phone was better than this one. I WISH I HAD A DIFFERENT PHONE.
No, I would not recommend this to a friend.
Response from ATT.comBy -David, AT&T CARE, July 16, 2025
Hello Amy! Thanks for sharing your experience with Apple iPhone 15! We understand how important it is to feel excited and satisfied with your upgrade. The iPhone 15 offers some great new features and improvements, but we know every experience is unique. Also, please keep in mind that AT&T offers a return policy that allows you to return or exchange your device within 14 days of purchase, so if you feel the iPhone 15 isn’t the right fit, you still have options. Learn more https://www.att.com/wireless/return-policy/.
Got this for our 13 year old son who has a habit of jumping into the pool with his phone in his pocket. His previous phone claimed to be water resistant but was ruined multiple times. Also, both parents and two siblings have iPhones so it makes communication, file sharing, etc. easier.
Response from ATT.comBy -Eli, AT&T CARE, August 18, 2025
Hello Nohemi! We understand that your trade-in device was not accepted, and we sincerely recognize how disappointing this must be for you. At AT&T, our goal is to offer a transparent trade-in process combined with exceptional service. We apologize for the inconvenience you’ve experienced and want you to know we're here to assist.
Please complete our self- service form: https://www.att.com/get-support/?source=ILC208383817, if you'd like us to explain why the trade-in was not accepted. We’re ready to review the reasons with you and discuss available options.