Customer reviews from hp.com
HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Average customer rating
4.2
(649 Reviews)
Rating breakdown 649 reviews
5 Stars
429
4 Stars
98
3 Stars
35
2 Stars
27
1 Star
60
84%of customers recommend this product.
(
302 out of
360)
Customer Reviews for HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Posted by: Anonymous
from Phoenix, AZ
Verified Purchase:Yes
I have always used HP printers and have had good luck with them. I am very disapointed with this one. The automatic feeder does not properly work 50% of the time and Iam unable to simply check ink levels on the machine.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Kacper, HP Care, August 15, 2021
Hello Jeff,
I want to deeply apologize for the inconvenience the printer has been causing when it comes to the paper feeding mechanism. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how disappointing a situation like yours can be. I would like to provide some help on how to proceed in this situation.
I would recommend you use HP official document to troubleshoot the issue with the paper feeding mechanisms. You can find it at:
- support.hp.com/us-en/product/hp-color-laserjet-pro-mfp-m478-m479-series/19202514/model/19202521/document/ish_3186288-3235773-16
On a related note, I'd like to mention the fact that HP printers do also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to deeply apologize for the inconvenience the printer has been causing when it comes to the paper feeding mechanism. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how disappointing a situation like yours can be. I would like to provide some help on how to proceed in this situation.
I would recommend you use HP official document to troubleshoot the issue with the paper feeding mechanisms. You can find it at:
- support.hp.com/us-en/product/hp-color-laserjet-pro-mfp-m478-m479-series/19202514/model/19202521/document/ish_3186288-3235773-16
On a related note, I'd like to mention the fact that HP printers do also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: MMJN
from Temecula, CA
Verified Purchase:Yes
This is the second printer (I exchanged the first one for the same problem), the scanner grabs too many pages and so you have to hand feed the documents to get the scan to work. It is very frustrating.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Kacper, HP Care, August 16, 2021
Hello there,
I want to deeply apologize for such a frustrating situation. I can definitely understand that you are disappointed as the replacement printer has the same feeding issue. Let me explain what you can do in these circumstances.
I would strongly recommend you to contact us again to solve this problem. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention that HP printers also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to deeply apologize for such a frustrating situation. I can definitely understand that you are disappointed as the replacement printer has the same feeding issue. Let me explain what you can do in these circumstances.
I would strongly recommend you to contact us again to solve this problem. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention that HP printers also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Speech Therapy Company
from Colorado
Verified Purchase:Yes
We have only had the printer up and running for 2 days. Easy set up and it was simple to connect employee personal computers to print. The quality of print is excellent.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: bobcpa
from Central Pa
Verified Purchase:Yes
Refurbished printer works great looks like new. Ordered and received in 3 days.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: BMiller
from Stroudsburg, PA
Verified Purchase:Yes
I own two of this model. Great printer! Color is good, picture quality is good. No complaints.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: kirky27
from Georgia
Verified Purchase:Yes
Excellent product does very good job printing and scanning
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Anonymous
from Flint, MI
Verified Purchase:Yes
The printer arrived fairly quickly, works as expected.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: AIMANHHA
Verified Purchase:Yes
HP has the best Laser Jet printers hands down no competition!
Written by a customer while visiting hp.com