Customer reviews from hp.com
HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Average customer rating
4.2
(649 Reviews)
Rating breakdown 649 reviews
5 Stars
429
4 Stars
98
3 Stars
35
2 Stars
27
1 Star
60
84%of customers recommend this product.
(
302 out of
360)
Customer Reviews for HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Posted by: Anonymous
Verified Purchase:Yes
THis is horrible to set up and still having trouble. Would probably be great if the set up were easy.
Response from hp.comBy Keith, HP Care, October 7, 2020
Hi there.
I’m sorry to hear that your printer has been difficult to set up, and that you’re still experiencing trouble with it. I can understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-color-laserjet-pro-mfp-m478-m479-series/19202514/model/19202521
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has been difficult to set up, and that you’re still experiencing trouble with it. I can understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-color-laserjet-pro-mfp-m478-m479-series/19202514/model/19202521
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Los Angeles
Verified Purchase:Yes
This is a very good all in one printer. It is fast and quite.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
This is a impressive improvement over my HP CM1312nfi, it’s faster, duplex printing and the wireless printing is awesome.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Sebastopol, MS
Verified Purchase:Yes
The printer arrived on time and was easy to install and configure. Great features and intuitive menu system.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Lisa659
from Atlantic Beach, NY
Verified Purchase:Yes
I purchased this printer for my office in June/July and was so happy with it that when my home printer had an unfixable paper jam, I didn't hesitate to purchase this again.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Golden, CO
Verified Purchase:Yes
I've contacted support several times to address an issue with the Scan to Email. The printer will not accept pop3, imap or google email accounts. I logged several support tickets with no resolution. They just want to close the ticket without resolving the issue
No, I would not recommend this to a friend.
Response from hp.comBy Kacper, HP Care, October 25, 2020
Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Los Altos, California
Verified Purchase:Yes
Out of the box the printer is working very well. However, the roller feed for scanning or coping documents is consistently jamming. Disappointing since HP printers are usually rock solid. I'll see how customer support addresses this problem.
Features
5
Performance
2
Response from hp.comBy Kacper, HP Care, October 25, 2020
Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issues, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give contact us via: support.hp.com/us-en
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issues, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give contact us via: support.hp.com/us-en
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from North Fl
Verified Purchase:Yes
I like the printer. The only problem I have is the the setup instructor are terrible. I had to call my IP man to help
Me install it I still have problems with trying to print and scan It keeps want revert back to printing on both sides of the paper and I have to stop and reset everything. Hopefully it will get better. For the money it costs it should have easy detailed instructions
Me install it I still have problems with trying to print and scan It keeps want revert back to printing on both sides of the paper and I have to stop and reset everything. Hopefully it will get better. For the money it costs it should have easy detailed instructions
Features
5
Written by a customer while visiting hp.com