Customer reviews from hp.com
HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Average customer rating
4.2
(649 Reviews)
Rating breakdown 649 reviews
5 Stars
429
4 Stars
98
3 Stars
35
2 Stars
27
1 Star
60
84%of customers recommend this product.
(
302 out of
360)
Customer Reviews for HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Posted by: Chuck baby
from Alexandria Va
Verified Purchase:Yes
I purchased this printer two months ago. There are numerous issues every day: off line error, out of paper error, paper jams. Have to turn machine off and on every day to recycle error off. The ink cartridges cost twice the cost of the printer when replaced.
No, I would not recommend this to a friend.
Features
4
Performance
2
Response from hp.comBy Kacper, HP Care, September 7, 2020
Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issueS, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give contact us via: support.hp.com/us-en
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issueS, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give contact us via: support.hp.com/us-en
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Common Ground
from North Carolina
Verified Purchase:Yes
This is a great printer/scanner for a small office. Purchased this for the scanner functionality of double sided scanning in a single pass. We've been using this for a week and it works great so far and love the small footprint. Printing has been smooth, great quality and duplexing works well. Ordered the large capacity tray (worth it). Label and envelope printing works well too! We mostly print usual office items: documents/presentations, labels and envelopes. Nothing requiring high resolution/graphic level output.
Some things to note: Scanning - slightly slower pick up speed than our B&W HP MFP, but that isn't critical. The lower receiving tray for ADF could be a little bigger (as larger, multiple page documents fly off the end). I really like being able to program Quick sets for those frequently used scan settings! However, I think 8.5 x 14 should be a standard scanning size without having to program a Quick Set to do this. Would also like to be able to customize the display page, so we could orient more frequently used apps toward the beginning. (Especially since the display screen is small and icons are a tad large. Good for seeing/but they don't all fit at one time on the display area.)
Haven't set up the fax portion yet, so I can't comment on that.
Even with the small inconveniences, for the price, this MFP is very worthy and can't be beat! Durability will only come with time. Our other HP Color LaserJet (printer only) lasted 15 years...
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Network Printer
Verified Purchase:Yes
Excellent printer our only problem was getting it to understand CIFS (Samba). We can email scanned documents. That works fine - or we can save them to a thumb drive.
I would recommend this to a friend!
Features
3
Performance
5
Written by a customer while visiting hp.com
Posted by: Laleh
from Maryland
Verified Purchase:Yes
I have only used this product for one week and have been very happy with it, quiet and fast with great quality of prints.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: southTexas
from Weslaco, Texas
Verified Purchase:Yes
One of the first things I needed to do was copy legal forms for my husband's business. I have yet to figure out how to do so!!! How can you not make a copy of a legal size form?!
Eventually I scanned and printed it. Otherwise, I am very happy with it; but really!!!!! And I bought it after reading all the reviews and because of all the excellent reviews!!
Eventually I scanned and printed it. Otherwise, I am very happy with it; but really!!!!! And I bought it after reading all the reviews and because of all the excellent reviews!!
No, I would not recommend this to a friend.
Features
4
Performance
4
Response from hp.comBy Kacper, HP Care, September 21, 2020
Hello there,
Thank you for your review. We are always grateful for any feedback received regarding our products and user experience. Your reviews allow us to adjust our future product design, so please feel free to contact us anytime. With that said I want to deeply apologize for all the inconvenience regarding this printer. I understand why you could feel frustrated or disappointed in this situation.
Also, I would strongly recommend to contact us via your preferred method to identify and resolve the issues that you have with this device. You can reach us at: hp.com/contactHP
Hope this helps!
Kacper
HP Care
hp.com/support
Thank you for your review. We are always grateful for any feedback received regarding our products and user experience. Your reviews allow us to adjust our future product design, so please feel free to contact us anytime. With that said I want to deeply apologize for all the inconvenience regarding this printer. I understand why you could feel frustrated or disappointed in this situation.
Also, I would strongly recommend to contact us via your preferred method to identify and resolve the issues that you have with this device. You can reach us at: hp.com/contactHP
Hope this helps!
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
2
Fax function doesn't work with VOIP phone line
on September 28, 2020
Posted by: Zeker
from Boston, MA
Verified Purchase:Yes
HP doesn't tell you this machine won't work with anything other than an old-fashioned land line. It doesn't work with VOIP phone lines, which most people have now.
No, I would not recommend this to a friend.
Features
2
Performance
2
Written by a customer while visiting hp.com
Customer Rating
2
paper jammed
on September 30, 2020
Posted by: royalty services
I bought this printer a month ago and surprisingly paper jammed inside the printer
No, I would not recommend this to a friend.
Features
3
Performance
3
Response from hp.comBy Keith, HP Care, October 1, 2020
Hi there.
I’m sorry to hear that your printer experienced a paper jam only a month after you bought it. I can certainly see why that would be a dubious start to owning a new printer, so I’ll try to offer some helpful suggestions.
I’ve looked over the troubleshooting documents on paper jams for this model, and numerous possibilities exist. I recommend that you follow the link below and then select “Jams & Feed Problems” from the pulldown menu. You can choose the option that best fits what happened with your printer:
- support.hp.com/us-en/product/hp-color-laserjet-pro-mfp-m478-m479-series/19202514/model/19202521/troubleshooting
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer experienced a paper jam only a month after you bought it. I can certainly see why that would be a dubious start to owning a new printer, so I’ll try to offer some helpful suggestions.
I’ve looked over the troubleshooting documents on paper jams for this model, and numerous possibilities exist. I recommend that you follow the link below and then select “Jams & Feed Problems” from the pulldown menu. You can choose the option that best fits what happened with your printer:
- support.hp.com/us-en/product/hp-color-laserjet-pro-mfp-m478-m479-series/19202514/model/19202521/troubleshooting
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Ebes82915
from Wisconsin
Verified Purchase:Yes
Bought this a few weeks ago for our school office, absolutely love it! Works great for everything we need for it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com