Customer reviews from hp.com
HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Average customer rating
4.2
(649 Reviews)
Rating breakdown 649 reviews
5 Stars
429
4 Stars
98
3 Stars
35
2 Stars
27
1 Star
60
84%of customers recommend this product.
(
302 out of
360)
Customer Reviews for HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Posted by: Ritay09
from Los Angeles, CA
Verified Purchase:Yes
IF it wasn't for Fabiola's, from HP support, help I wouldn't have been able to setup the printer
No, I would not recommend this to a friend.
Features
5
Performance
3
Written by a customer while visiting hp.com
Posted by: 111724
from NC
Verified Purchase:Yes
Don’t know because our new printer traveled halfway around the southeast, before delivered to our home. Have not set up yet. We expect it to be damaged having traveled over 1000 miles when we are 200 + or - away from distribution center. Ask us after it is set up and we see if it works.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: KDesai1
from Chicago, IL
Verified Purchase:Yes
I bought the printer which was very good deal but it is not printing!
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Keith, HP Care, July 28, 2020
Hi there.
I’m sorry to hear your printer is not working like it should. It’s easy to understand why that would be a tremendous disappointment, especially with a new printer, so I’ll offer some resources that I hope will help.
I can’t tell from your review why your printer is not working, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear your printer is not working like it should. It’s easy to understand why that would be a tremendous disappointment, especially with a new printer, so I’ll offer some resources that I hope will help.
I can’t tell from your review why your printer is not working, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Josin
from Texas Austin
Verified Purchase:Yes
When I revive it, there’s a crack on the paper box.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: John1936
from BETHEL PARK PA 15102
Verified Purchase:Yes
2-SIDED PRINTING= 2 STEP OPERATION. ALL OTHER HP PRINTERS DO IN ONE STEP!
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: TClark
from Houston, TX
Verified Purchase:Yes
I bought this printer recently after an old inkjet died. Since I print infrequently, a laserjet makes more sense for me. Overall I'm happy with the printing and scanning, but there is a little room for improvement.
Pros:
- Crisp, clear printouts
- Printer detected and "just works" on Linux, MacOS, Windows 10 and Ubuntu Linux
- Touch screen menus are easy to navigate
- Scanning is very quick
- Crisp, clear printouts
- Printer detected and "just works" on Linux, MacOS, Windows 10 and Ubuntu Linux
- Touch screen menus are easy to navigate
- Scanning is very quick
Cons:
- There's such a large power draw, when I turn it on or it cycles toner, the lights dim in my home office. No other printer has done this.
- Documents scanned through the automatic feeder are sometimes a little crooked
- There's such a large power draw, when I turn it on or it cycles toner, the lights dim in my home office. No other printer has done this.
- Documents scanned through the automatic feeder are sometimes a little crooked
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: impossible install
from DC
Verified Purchase:Yes
I have been trying to connect the "fabulous" printer for over 10 days without success. There are no resources available online to help.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 10, 2020
Hi there.
I'm sorry to hear that your printer has been so difficult to set up. It’s easy to see why trying for 10 days without success – or finding adequate help online – would be absolutely exasperating. With that in mind, I’ll suggest some resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find setup tutorials specific to your printer as well as user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-color-laserjet-pro-mfp-m478-m479-series/19202514/model/19203827
If you still can’t get the printer connected, I suggest you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I'm sorry to hear that your printer has been so difficult to set up. It’s easy to see why trying for 10 days without success – or finding adequate help online – would be absolutely exasperating. With that in mind, I’ll suggest some resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find setup tutorials specific to your printer as well as user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-color-laserjet-pro-mfp-m478-m479-series/19202514/model/19203827
If you still can’t get the printer connected, I suggest you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: JulieNC
from Concord, NC
Verified Purchase:Yes
Love this printer. Scanning is faster, prints are so clear and I am so glad I bought the additional tray that holds 500 sheets. Worth every penny.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com