Customer reviews from hp.com
HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Average customer rating
4.2
(649 Reviews)
Rating breakdown 649 reviews
5 Stars
429
4 Stars
98
3 Stars
35
2 Stars
27
1 Star
60
84%of customers recommend this product.
(
302 out of
360)
Customer Reviews for HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Posted by: redwards1
from Key West, FL
Verified Purchase:Yes
Like all HP printers it is made very well and should last for a long time. However, when I read the description I purchased based on two final items: duplex printing and wireless network. Although the description I read said it had these features and since the model number includes "dn" (which used to stand for Duplex and Networking) I believed I was getting exactly what i was looking for. I am now forced to but an addition print server so my family can connect wirelessly and the only duplex I find is when I select duplex it print then tells me to reinsert my print job so it can print the other pages. THAT IS NOT DUPLEX. I have been buying HP printers for decades, I do not know about the future.
No, I would not recommend this to a friend.
Features
3
Performance
5
Response from hp.comBy Kacper, HP Care, May 14, 2020
Hello there,
Thank you for your review. We are always grateful for any feedback received regarding our products and user experience. Your reviews allow us to adjust our future product design, so please feel free to contact us anytime. With that said I want to deeply apologize for all the inconvenience regarding this printer. I understand why you could feel frustrated or disappointed in this situation.
Also, I would strongly recommend to contact us via your preferred method to identify and resolve the issues that you have with this device. You can reach us at: hp.com/contactHP
Hope this helps!
Kacper
HP Care
hp.com/support
Thank you for your review. We are always grateful for any feedback received regarding our products and user experience. Your reviews allow us to adjust our future product design, so please feel free to contact us anytime. With that said I want to deeply apologize for all the inconvenience regarding this printer. I understand why you could feel frustrated or disappointed in this situation.
Also, I would strongly recommend to contact us via your preferred method to identify and resolve the issues that you have with this device. You can reach us at: hp.com/contactHP
Hope this helps!
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
2
HP just cannot get it right.
on May 5, 2020
Posted by: DAM2020
from new york
I bought the product three months ago and I am extremely disappointed.
The product malfunctions at times and the printing output is barely legible at times.
There are better alternatives in the market.
The product malfunctions at times and the printing output is barely legible at times.
There are better alternatives in the market.
No, I would not recommend this to a friend.
Features
3
Performance
2
Response from hp.comBy Kacper, HP Care, May 8, 2020
Hello there,
This is so disappointing to learn about all those inconveniences the printer has been causing. I can assure you that we certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the possibly complicated nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
To verify the warranty, you can use the following link: support.hp.com/gb-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
This is so disappointing to learn about all those inconveniences the printer has been causing. I can assure you that we certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the possibly complicated nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
To verify the warranty, you can use the following link: support.hp.com/gb-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: irko93
from Chicago, Il
Verified Purchase:Yes
I bought one month ago, and I'm so Happy working very good
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: the Malk
from Scottsdale, Arizona
Verified Purchase:Yes
I have only had the printer for a month but so far I am very happy
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Boilermaker63
from Florida
Verified Purchase:Yes
This is a good solid printer and scanner. My particular model does not have WiFi. This is my fault for overlooking it. I just never dreamed that a printer today would not have a WiFi interface! The cost of toner is high, but the quality is good.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Garylk
from New York
Verified Purchase:Yes
Overall I'm happy with my purchase.
Set up wasn't as difficult as other reviews make it seem. That said, I am probably more tech savvy than most.
A couple of minor disappointments:
1) You can't scan to a Mac from the printer's control panel, only from the computer itself (our old scanner had the same issue - must be some weird Apple networking thing).
2) Doesn't have intelligent two sided scanning where it skips blank pages
1) You can't scan to a Mac from the printer's control panel, only from the computer itself (our old scanner had the same issue - must be some weird Apple networking thing).
2) Doesn't have intelligent two sided scanning where it skips blank pages
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Dallyup31
from Indiana
Verified Purchase:Yes
We bought this to replace an inkjet because of all the printing we have to do for homeschool.
Really great printer
Really great printer
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Boooo
from North Carolina
Verified Purchase:Yes
It took me 3 or 4 days to install this computer. Directions are very wanting for correct information. For example the instructions say it is recommended you use the cord that comes with the printer. WRONG ! Couldn’t print, couldn’t do anything. Grrrr. Also the instructions stated to hook the plug into the back of the printer port. There is none, only to connect to your internet. This is supposed to be an all in one and no fax port! Why. I am really not happy at all. I tried but need to configure the fax yet. Not looking forward to it. Probably doesn’t have correct instructions for that either. I have been a long time customer of HP. I have always written a very good review. I may have to switch companies.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Kacper, HP Care, May 22, 2020
Hello there,
Thank you for your review. We are always grateful for any feedback received regarding our products and user experience with our software. Your reviews allow us to adjust our future product design, so please feel free to contact us anytime.
Furthermore, I just want to remind you that we are always here for you so in case of any trouble with our products please do not hesitate to contact us. We will be more than happy to help. You can find us here: hp.com/contactHP
Kacper
HP Care
hp.com/support
Thank you for your review. We are always grateful for any feedback received regarding our products and user experience with our software. Your reviews allow us to adjust our future product design, so please feel free to contact us anytime.
Furthermore, I just want to remind you that we are always here for you so in case of any trouble with our products please do not hesitate to contact us. We will be more than happy to help. You can find us here: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com