Customer reviews from hp.com
HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Average customer rating
4.2
(649 Reviews)
Rating breakdown 649 reviews
5 Stars
429
4 Stars
98
3 Stars
35
2 Stars
27
1 Star
60
84%of customers recommend this product.
(
302 out of
360)
Customer Reviews for HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Posted by: Anonymous
Verified Purchase:Yes
No wifi?? Seriously? It is 2020 and everything now has wifi. Very inconvenient if printer not near an ethernet jack.
Features
3
Performance
5
Response from hp.comBy Kacper, HP Care, September 21, 2020
Hello there,
This is really upsetting to hear that you are not entirely satisfied with this printer. Despite this experience, I want to assure you that it’s always our intention to provide reliability with our printers. On that note, I want to thank you for your review. We are always grateful for any feedback received regarding our products and user experience. Your reviews allow us to adjust our future product design.
Also, please remember that we are always there to help. troubleshoot and advise you with selecting the product that suits your needs the best at: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
This is really upsetting to hear that you are not entirely satisfied with this printer. Despite this experience, I want to assure you that it’s always our intention to provide reliability with our printers. On that note, I want to thank you for your review. We are always grateful for any feedback received regarding our products and user experience. Your reviews allow us to adjust our future product design.
Also, please remember that we are always there to help. troubleshoot and advise you with selecting the product that suits your needs the best at: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Needing HP attention plz
from Montana
Verified Purchase:Yes
This unit is NOT WIFI compatible. Would like to ship it back, get unit that is wifi compatible or 100% refund included freight cost. Have not plugged in nor run the unit yet at all.
No, I would not recommend this to a friend.
Features
1
Response from hp.comBy Kacper, HP Care, April 23, 2021
Hello there,
I'm sincerely sorry to hear that you are not entirely satisfied with this printer due to the lack of standard wireless connectivity. With that said I want to thank you for your review. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
We are dedicated to bringing our customers the best shopping experience from start to finish.
If any purchase isn't what you expected, we will make every effort to assist with your request. You can learn more about our return policy at: www.hp.com/us-en/shop/cv/returnsandexchanges
Hope this helps!
Kacper
HP Care
hp.com/support
I'm sincerely sorry to hear that you are not entirely satisfied with this printer due to the lack of standard wireless connectivity. With that said I want to thank you for your review. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
We are dedicated to bringing our customers the best shopping experience from start to finish.
If any purchase isn't what you expected, we will make every effort to assist with your request. You can learn more about our return policy at: www.hp.com/us-en/shop/cv/returnsandexchanges
Hope this helps!
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: PKBLLC
Verified Purchase:Yes
The printer is fine. The number of marketing / advertising emails you guys sent , despite clicking the unsubscribe link for the first 5, yet they kept coming. So now HP is added to my spam filter. And now I’m getting nagged to tell others about my purchase with this, yet another, email from HP. Will seriously consider a different brand for my next printer purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
5
Mac: very easy install, connectivity, drivers
on January 20, 2020
Posted by: Texas customer
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only 2 days into this but very easy to install, connect, download drivers, clean clear copies and printing, (and so far no problems with twisted crooked lines which was mentioned in some other reviews, and works fine on Mac which was cautioned on other earlier reviews) but I still need just a drop of help to print black & white only as I don't see that on the print screen.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: DAM321
from Newton, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have installed the printer and I ould not be happier. THis printer does everything advertised and more. Even makes great coffee!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: bigpapa93
from Idaho
Verified Purchase:Yes
[This review was collected as part of a promotion.] This laptop is an excellent value. The fit and finish is very nice. It meets all of my needs from a performance perspective. It isn't too heavy and is easy to tote to different places.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Puggy19
from Mass
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my new printer. My only issue is whenI was setting the printer up for the first time I had to put in a password. I entered the password, I didn’t have to confirm it and now it won’t accept my password. All I can figure is I entered it wrong and now don’t know what the actual password is. So far it hasn’t caused an issue but I would like to get this resolved. I even did a factory reset but it wouldn’t get rid of the password I entered. This password is not the code I have to enter for scanning.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: SDC77
from Grand Rapids, MI
Verified Purchase:Yes
No wifi connection, even though I asked for it when ordering. Very slow/bad connection via USB cable.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com