Customer reviews from hp.com
HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Average customer rating
4.2
(649 Reviews)
Rating breakdown 649 reviews
5 Stars
429
4 Stars
98
3 Stars
35
2 Stars
27
1 Star
60
84%of customers recommend this product.
(
302 out of
360)
Customer Reviews for HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Posted by: naplesMike
Verified Purchase:Yes
This is not a Wireless printer. Needs to be connected with LAN cable. Description creates impression it is wireless, but it isn’t.
Response from hp.comBy Kacper, HP Care, December 9, 2020
Hello there,
I'm sincerely sorry to hear that you are not entirely satisfied with this printer due to the lack of standard wireless connectivity. With that said I want to thank you for your review. We are always grateful for any feedback received regarding our products and user experience with our software. Your reviews allow us to adjust our future product design, so please feel free to contact us anytime.
Furthermore, I just want to remind you that we are always here for you so in case of any trouble with our products please do not hesitate to contact us. We will be more than happy to help. You can find us here: hp.com/contactHP
Kacper
HP Care
hp.com/support
I'm sincerely sorry to hear that you are not entirely satisfied with this printer due to the lack of standard wireless connectivity. With that said I want to thank you for your review. We are always grateful for any feedback received regarding our products and user experience with our software. Your reviews allow us to adjust our future product design, so please feel free to contact us anytime.
Furthermore, I just want to remind you that we are always here for you so in case of any trouble with our products please do not hesitate to contact us. We will be more than happy to help. You can find us here: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Tower
Verified Purchase:Yes
Not wi-fi enabled. It is not explained very well on website.
Written by a customer while visiting hp.com
Posted by: Tessajane
Verified Purchase:Yes
These are good printers. Sadly this one replaced one that was only 3 years old. Somehow a section of a document imprinted on the roller and printed it on every invoice ... We chose to replace instead of repair out of need to have a working printer. It was a slightly different model. We chose this new on the mere fact it used the same ink cartridges. They are not cheap! and we had those in stock already.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: GS Dutchess
Verified Purchase:Yes
It was not what I expected. Does not do AirPrint as I thought it would.
Features
1
Performance
1
Response from hp.comBy Kacper, HP Care, November 4, 2021
Hello there,
I want to sincerely apologize for all the problems the printer has been causing with connectivity. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention that HP printers also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing with connectivity. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention that HP printers also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Scott113
from Newton Centre
Verified Purchase:Yes
The necessary HDMI cord was n to included with the product and the direction and online directions are not explicit that an Ethernet plug in or a router are necessary for the printer to work "wirelessly"
No, I would not recommend this to a friend.
Features
3
Performance
3
Response from hp.comBy Kacper, HP Care, July 20, 2020
Hello Scott,
This is really upsetting to hear that you are not entirely satisfied with this printer. Despite this experience, I want to assure you that it’s always our intention to provide reliability with our printers. On that note, I want to thank you for your review. We are always grateful for any feedback received regarding our products and user experience. Your reviews allow us to adjust our future product design.
Also, please remember that we are always there to help. troubleshoot and advise you with selecting the product that suits your needs the best at: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
This is really upsetting to hear that you are not entirely satisfied with this printer. Despite this experience, I want to assure you that it’s always our intention to provide reliability with our printers. On that note, I want to thank you for your review. We are always grateful for any feedback received regarding our products and user experience. Your reviews allow us to adjust our future product design.
Also, please remember that we are always there to help. troubleshoot and advise you with selecting the product that suits your needs the best at: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: ProwlerMMX
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had to contact for the item after weeks of no updates just delayed shipping. Missed an opportunity for a client because this was our replacement and we anticipated having this on hand to produce paraphernalia. This was a total disappointment...JUST PATHETIC.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: SSNY39
from New York, NY
Verified Purchase:Yes
We bought M479fdw to replace my old M477fdw and hoping that this last as long and work without any issues. So far so good (seems bit cheaper with material and display) and have not seen 3-yr. care pack registered under my account with which we bought with above printer.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
2
Needs to be close to router for ethernet cable
on September 14, 2020
Posted by: KevinG
from Morristown, NJ
Verified Purchase:Yes
Bought this printer seeing that it had wifi connections. However, the primary source has to be connected to a router via ethernet and then other devices can connect via wifi. Inconvenient at best and writeup needs to be clearer.
No, I would not recommend this to a friend.
Response from hp.comBy Kacper, HP Care, September 16, 2020
Hello there,
Thank you for your review. We are always grateful for any feedback received regarding our products and user experience with our software. Your reviews allow us to adjust our future product design, so please feel free to contact us anytime.
Furthermore, I just want to remind you that we are always here for you so in case of any trouble with our products please do not hesitate to contact us. We will be more than happy to help. You can find us here: hp.com/contactHP
Kacper
HP Care
hp.com/support
Thank you for your review. We are always grateful for any feedback received regarding our products and user experience with our software. Your reviews allow us to adjust our future product design, so please feel free to contact us anytime.
Furthermore, I just want to remind you that we are always here for you so in case of any trouble with our products please do not hesitate to contact us. We will be more than happy to help. You can find us here: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com