Customer reviews from hp.com
HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Average customer rating
4.2
(649 Reviews)
Rating breakdown 649 reviews
5 Stars
429
4 Stars
98
3 Stars
35
2 Stars
27
1 Star
60
84%of customers recommend this product.
(
302 out of
360)
Customer Reviews for HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Posted by: asdfadsf
Verified Purchase:Yes
Bought this a few weeks ago, and I can't get it to do simple tasks (print 2 pages per page...without losing half of the document). I've tried getting help from HP, but the effort has been fruitless. Frustrated enough to just throw it in the trash and buy a different printer
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Kacper, HP Care, September 16, 2020
Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Cocoliche
from California
Verified Purchase:Yes
I purchased the product on the fourth, today is the eighteenth and the laser printer hasn’t been delivered.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Love it! This new Laser Printer is lighting speed compared to my old one! Thank you so much.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Granville
from Houston
Verified Purchase:Yes
The printer and delivery where great. Unfortunately I ordered the wrong printer. I thought I was ordering the wireless printer.
Written by a customer while visiting hp.com
Customer Rating
4
GREAT FEATURES, BUT REQUIRES AN ENGINEER TO SET UP
on August 21, 2019
Posted by: JJJJJJ
from CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] REQUIRES AN ENGINEER TO SET UP. I HAD TO HIRE A COPUTER COMPANY TO SET UP ALL THE FEATURES.
BUT, WHEN UP AND RUNNING, IT IS A GREAT MACHINE.
BUT, WHEN UP AND RUNNING, IT IS A GREAT MACHINE.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Howe2Why4
Verified Purchase:Yes
Disappointed to find it wasn't wireless until after it arrived and needed IT to help set it up
Written by a customer while visiting hp.com
Posted by: Bob4Jesus
from Cali
Verified Purchase:Yes
[This review was collected as part of a promotion.] When I needed advise for the right printer copier for our nonprofit charity’s needs, the hp personal was very helpful. Like the hp printer not impressed with the price.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Jdavis6446
from Palm Coast, FL
Verified Purchase:Yes
I bought this for a home office and after 3 hours of trying to find out why I could not connect it I think it does not have a wireless connection.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com