Customer reviews from hp.com
HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Average customer rating
4.2
(649 Reviews)
Rating breakdown 649 reviews
5 Stars
429
4 Stars
98
3 Stars
35
2 Stars
27
1 Star
60
84%of customers recommend this product.
(
302 out of
360)
Customer Reviews for HP - Refurbished Color LaserJet PRO M479FDW Printer - White
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
Love HP printers but not impressed with this one. Bought it to replace an old 4005dn. Printed a few workbooks and I'm getting sporadic, blotchy pages and some ghosting. Starter cartridges went WAY to fast. Good thing I ordered back ups. I will likely look for a replacement for this one now as well :/
No, I would not recommend this to a friend.
Value
3
Quality
3
Written by a customer while visiting hp.com
Customer Rating
5
Sets itself up with ethernet cord. Quiet, fast and great quality printing
on December 14, 2022
Posted by: Kalahari AA
from Phoenix,AZ area
Verified Purchase:Yes
Easy to connect to network. Operates beautifully. Very quiet.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: AZlovesPopcorn
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] If you want the wifi version, you need to order this model with a "w" on the end of the model number, not the "n." I re-ordered the MFP M479fdw (which is identical to this unit in size and functionality) and was very pleased with the machine. Smaller profile than the Canon unit I had previously. Relatively quiet. Prints quickly. Defaults to double sided printing which I like. Every user was able to install it on their computers. Please note that my Mac is 64 bit and upon installing the printer to my printer list, I had an error code that said "cnbmzd is not optimized for your Mac and needs to be updated." This may mean the HP software is still 32 bit so check that out. Another user with a pc had to update her operating system to the current version in order to install this printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: deebird
from Exton, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We are doing less printing and more scanning. It is not the easiest machine to scan, we like to use the Subject and the File name the same and this machine will not let us copy and paste the subject line to the file name.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: mech80
Verified Purchase:Yes
This was a very highly rated all-in-one, but I have had nothing but issues with it from day 1.
First issue - I thought this was meant to support printing photos, but apparently you need "laser jet" photo paper, which you can seemingly get in Letter size but not 4x6? I saw some people had success with inkjet 4x6 paper, but this did not work with this printer.
But the big one is so many of the functions don't work. Set up scan to email, worked for the first day, then just stopped. No idea why. It seems to have a lot of issues with outbound network connectivity, while inbound is fine (can still initiate printing and scanning from all my computers).
Which leads to the most frustrating issue - Scan to Computer just randomly working or not working. Half the time it just doesn't work. Tried to set up scan to Network Drive instead, but could not get it to connect to any of my specially set up network folders for it. Worked fine from other computers. Googled for a long time, lots of other people having the same issue. Completely stumped.
The error messages are completely useless too, and googling for info rarely brings any help. The printer announced that Scan to Computer had been disabled and could not be re-enabled. Why? No idea. I eventually did find a forum post saying remove PART of the HP software and it will work, and after much mucking around, this did seem to fix it. Why? Who knows! Although then I just tried to scan something and it's no longer working again.
The actual printing side seems good. But jeeze, what a mess. My old Canon all-in-one worked for many years without a hitch while this has been a nightmare from the beginning.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Kacper, HP Care, December 6, 2021
Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
If you are still struggling with any difficulties, I would recommend reaching out to us for support. We'd be more than happy to work through any troubleshooting. You can give contact us via: support.hp.com/us-en
On a related note, I'd like to mention the fact that HP printers do also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
If you are still struggling with any difficulties, I would recommend reaching out to us for support. We'd be more than happy to work through any troubleshooting. You can give contact us via: support.hp.com/us-en
On a related note, I'd like to mention the fact that HP printers do also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
1
AVOID LIKE THE PLAGUE
on December 15, 2021
Posted by: Disappointed1001
from Tulsa, OK
I paid a lot of money for this printer. It is now 5 months old and it is failing. The display panel is having issues. The roller has to be cleaned about every 5th sheet. It eats ink at an alarming pace. I will not be purchasing this brand again.
No, I would not recommend this to a friend.
Features
4
Performance
1
Written by a customer while visiting hp.com
Customer Rating
1
MFP M479fdw is the worst printer/scanner ever made
on September 22, 2019
Posted by: terryfs
from Ft Worth, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have not found a computer that is compatible with this printer. After several days I was able to get the printer installed and working. The scanner still is unusable. There does not appear to be any way to make the scanner work correctly. None of the HP software provided or on the HP website works correctly.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Tom, HP Care, September 24, 2019
Hello there,
Thank you for your review. We are always grateful for any feedback we receive regarding our Products and experience of their Users. This allows us to adjust our Products' design in the future, so please feel free to contact us anytime.
I am also very sorry to hear that you have issues with your printer...Please remember we are always there to help, troubleshoot and assist with selecting the product that suits your needs the best at: support.hp.com/us-en/contact-hp
Now, regarding the scanning issue:
In EWS, under “Settings” -> “Security” -> “Administrator Settings”, please browse down the list and find the Scan. Please make sure that the “Scan from a Computer or Mobile Device” option is enabled. The same way you can enable EWS Webscan, as it is not active by default due to Security reasons.
Hope this helps!
Tom
HP Care
hp.com/support
Thank you for your review. We are always grateful for any feedback we receive regarding our Products and experience of their Users. This allows us to adjust our Products' design in the future, so please feel free to contact us anytime.
I am also very sorry to hear that you have issues with your printer...Please remember we are always there to help, troubleshoot and assist with selecting the product that suits your needs the best at: support.hp.com/us-en/contact-hp
Now, regarding the scanning issue:
In EWS, under “Settings” -> “Security” -> “Administrator Settings”, please browse down the list and find the Scan. Please make sure that the “Scan from a Computer or Mobile Device” option is enabled. The same way you can enable EWS Webscan, as it is not active by default due to Security reasons.
Hope this helps!
Tom
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: asdfadsf
Verified Purchase:Yes
Bought this a few weeks ago, and I can't get it to do simple tasks (print 2 pages per page...without losing half of the document). I've tried getting help from HP, but the effort has been fruitless. Frustrated enough to just throw it in the trash and buy a different printer
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Kacper, HP Care, September 16, 2020
Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com