Customer reviews from frigidaire.com
Frigidaire - 250 Sq. Ft 6,000 Cooling BTU Smart Window Air Conditioner - White
Average customer rating
4.4
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
150
4 Stars
68
3 Stars
17
2 Stars
5
1 Star
5
Customer Reviews for Frigidaire - 250 Sq. Ft 6,000 Cooling BTU Smart Window Air Conditioner - White
Customer Rating
5
A Freezing Good Time!
on August 31, 2023
Posted by: AeroKita
[This review was collected as part of a promotion.] It works well, it cools my entire room very quickly, and the app works very well for me. The automation feature works as well! It was an easy install and turning my window into a wall really accents the AC Unit as a subtle spot in the room. It just works!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire Window AC
on September 6, 2024
Posted by: Toby007
[This review was collected as part of a promotion.] Nice, love the app to control your AC but disappointed with no continuous display of temperature and control, only when you change something then display turns off. Top mount was bent and couldn't install until 10 days later to receive a replacement part.
Written by a customer while visiting frigidaire.com
Customer Rating
1
DisappointedGwyn
on July 18, 2020
Posted by: GOLDGW
[This review was collected as part of a promotion.] I bought this AC only a couple weeks ago, and i am VERY DISAPPOINTED..it does NOT get COOL enough... it always feel like its blowing "barely cool air"..
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 3, 2020
Hello, GOLDGW!
I’m not pleased to learn about your issues with the AC. I reviewed your file and see your concerns were addressed. Please reach back out to us if you need further assistance.
Bianca
I’m not pleased to learn about your issues with the AC. I reviewed your file and see your concerns were addressed. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
do not cool
on September 3, 2020
Posted by: Elio
[This review was collected as part of a promotion.] I DO NOT HAPPY WITH THIS AIR CONDITIONER , IT DOES NOT COOL THE ROOM ENOUGH , ROOM SIDE 10x 11
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 1, 2020
Hello, Elio!
Thank you for your feedback! We always want to know when one of our owners needs help, and we may have some solutions for this exact issue. Ensure that the unit is the correct size for the room, and with the unit being 10X11, this sized unit should work well. Ensure that the unit is properly installed and insulated, this will allow the air conditioner to cool as it should. Also, check that the air louvers are properly directed for the best air distribution. If this doesn’t resolve your concerns, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for your feedback! We always want to know when one of our owners needs help, and we may have some solutions for this exact issue. Ensure that the unit is the correct size for the room, and with the unit being 10X11, this sized unit should work well. Ensure that the unit is properly installed and insulated, this will allow the air conditioner to cool as it should. Also, check that the air louvers are properly directed for the best air distribution. If this doesn’t resolve your concerns, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Sleep is out of the question
on July 22, 2020
Posted by: peril
[This review was collected as part of a promotion.] I just recently got this for my bedroom since it has been so hot here. It is so noisy and annoying. it sounds like the fan inside is rattling, I like the cooling ability, its the noise and rattling I don't like
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 11, 2020
Hi, peril!
Thanks for the feedback. Although we aim to make the unit quiet as possible you may still hear sounds during operations. These sounds normally indicate the unit is working properly. See page 6 in the Use and Care Guide for an explanation of normal operating sounds. If you need further assistance, feel free to chat with us at Frigidaire.com or you can contact us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for the feedback. Although we aim to make the unit quiet as possible you may still hear sounds during operations. These sounds normally indicate the unit is working properly. See page 6 in the Use and Care Guide for an explanation of normal operating sounds. If you need further assistance, feel free to chat with us at Frigidaire.com or you can contact us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible do not buy
on August 8, 2020
Posted by: Donotbuy2020
[This review was collected as part of a promotion.] Does not cool the room , very weak. Also I bought it for the Bluetooth feature and it doesn’t connect ! I have followed all the instructions and still constitutes to say failed to connect . Do not buy !
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 25, 2020
Hello, Donotbuy2020!
The 6,000 BTU unit is designed to cool an area up to 250 sq. ft. Please review page 13 in the Use and Care Guide that provides some solutions to your concerns. Regarding issues with Bluetooth, I have included a link to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
The 6,000 BTU unit is designed to cool an area up to 250 sq. ft. Please review page 13 in the Use and Care Guide that provides some solutions to your concerns. Regarding issues with Bluetooth, I have included a link to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
I like the Wifi control...
on August 14, 2020
Posted by: Seyna
[This review was collected as part of a promotion.] Put it up last night and cool up my Mom's room so quick the only minor down side is noisy, its a little noisy more mine. I have the FFRE0633U1 model 2years ago and its 6000 TBU same things unfortunately I could find it anywhere...However its okay its not too bad. My Mom said the noise is fine to her. It's a great buy!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Frigidaire App
on August 27, 2020
Posted by: Pgk2 kip
[This review was collected as part of a promotion.] Air conditioner works great. The App however to control it is the worst I've seen!
Response from frigidaire.comBy Hailea, Online Outreach Specialist, October 2, 2020
Hello, Pgk2 kip. We are thrilled to hear the air conditioner is working great! I’m so sorry to hear you are experiencing difficulties with the app though. We’d love to hear more about this so we can figure out how to make things right! When you have a moment, join us at our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST or via our Live Chat support on the website. – Hailea
Written by a customer while visiting frigidaire.com