Customer reviews from cuisinart.com
Cuisinart - Brew Central 12 Cup Programmable coffeemaker - Black Stainless Steel
Average customer rating
4.6
(2,123 Reviews)
Rating breakdown 2,123 reviews
5 Stars
1,550
4 Stars
370
3 Stars
110
2 Stars
42
1 Star
51
93%of customers recommend this product.
(
1,619 out of
1,732)
Customer Reviews for Cuisinart - Brew Central 12 Cup Programmable coffeemaker - Black Stainless Steel
Posted by: Linda Th
from New Hartford NY
Gender:Female
Verified Purchase:Yes
This is the best coffee maker I have ever bought. We just replaced our old one which was about 15 years old! Long lasting product which delivers delicious coffee. The coffee is always hot when it comes out unlike some other coffee makers.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: G Ross
Gender:Female
Verified Purchase:Yes
I don’t like that you can’t see the water amount fro the outside of the machine. It has some weird steps inside. And the on/off button is outdated and stupid. Should be touch button
Written by a customer while visiting cuisinart.com
Posted by: Stevetpa
from Florida
Gender:Male
Verified Purchase:Yes
I like this coffee maker overall but several improvements could make it much better. The markings on the glass carafe are faint at best and make even a person with 20/15 vision squint to see them even with it filled with dark coffee. Secondly with the lid up and the maker running it does not divert the hot water back into the holding tank . Lastly when brewing the steam generated leave the pour spout of the maker and flows up causing condensation on the front of the maker making it difficult to see anything and potential water damage in the future.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Elwood
Verified Purchase:Yes
I bought this to replace a Cuisinart that died. This was the closest model to what I had.
The old one had a "sight glass" on the outside of the tank so you could see how much water you were putting in. That was nice because the counter it sat on isn't well lit.
The new one I have to look down inside to see the markings for the number of cups you are making. Unless you have a light right over it you can't see it. I keep a flashlight next to it so I can see what I'm doing.
Had I realized that I might have searched a more user friendly model by another manufacturer.
The old one had a "sight glass" on the outside of the tank so you could see how much water you were putting in. That was nice because the counter it sat on isn't well lit.
The new one I have to look down inside to see the markings for the number of cups you are making. Unless you have a light right over it you can't see it. I keep a flashlight next to it so I can see what I'm doing.
Had I realized that I might have searched a more user friendly model by another manufacturer.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Customer Rating
3
troubles with coffee grains clogging water filter
on May 29, 2018
Posted by: JamesZ
from san Jose, CA 95121
Gender:Male
Verified Purchase:Yes
A house guest made a pot/ of coffee with a scoop of coffee grounds over a used scoop of grounds. this caused grounds to flow over into the water well and caused the coffeemaker to operate only in a cleaning mode. I have not been able clean it by inverting the empty pot with the filter removed. Is there any advice to her-p me with this problem?
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: MPG 25
Verified Purchase:Yes
Purchased this item not knowing that it was manufactured with the clock and programming "window" not illuminated. Incredible that it was offered for sale without this feature. Also, the design to have the water fill gauge inside the unit is ridiculous. One needs a flashlight to get things correct for both of these functions. Finally, if the coffee fill unit is pushed down inside too far it is extremely difficult to remove. Only positive is that it does make HOT coffee. WORSE COFFEE MAKER I EVER PURCHASED.
Response from cuisinart.comBy Cuisinart, July 3, 2025
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Posted by: Trace Lansdell
Gender:Male
Verified Purchase:Yes
I wasn’t happy with the brew central at all and I’m speechless for how y’all handled it I didn’t expect that I absolutely love my SS-10 model y’all are off the charts amazing you have won by business and families business for a lifetime. I can’t thank you enough. Lansdell Family
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Johnknc
from Raleigh
Gender:Male
Verified Purchase:Yes
We bought two of these online. They’re very prone to overflowing when the basket and filter don’t work just right. They use those expensive, funky triangle shaped filters. The controls are pretty difficult to see and read. The lid the pot is just plain stupid .
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com