Customer reviews from lenovo.com
Lenovo - ThinkPad X390 13.3" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
Average customer rating
4.4
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
44
4 Stars
18
3 Stars
1
2 Stars
0
1 Star
6
91%of customers recommend this product.
(
43 out of
47)
Customer Reviews for Lenovo - ThinkPad X390 13.3" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
Posted by: Anonymous
Verified Purchase:Yes
Didn't last an hour before the SSDs failed -- during the setup process.
Written by a customer while visiting lenovo.com
Posted by: Abbott
Verified Purchase:Yes
light very light. only seconds to start Windows. keyboard is comfortable for typing. the closable camera is a good design.
The most annoying feature is the FINGER PRINT RECOGNITION! Try 10 times and fail 8！sometimes the fan is too loud.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Anonymous
from Mississauga, ON
Verified Purchase:Yes
i have a back light bleed on top right side of the screen. You can only see it when the room is dark and if you open an app with a black background like command prompt in my case.and max screen the window.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, October 5, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support at https://support.lenovo.com/ca/en/.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: YoGe
Verified Purchase:Yes
Great laptop with not so great battery life. Very speedy and great to use, amazing keyboard, battery life disappointing compared to X270 which I had before
Written by a customer while visiting lenovo.com
Posted by: JMacM
Verified Purchase:Yes
Overall happy with the X390. My only concern is that the fingertip reader occasionally doesn’t work. Otherwise, I find it light and responsive.
Written by a customer while visiting lenovo.com
Posted by: Josh B
from Toronto, ON
Verified Purchase:Yes
Died 2 weeks in! Just started shutting down. Sent in for a full refund.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, February 3, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. For tips to improve performance, please access this link https://support.lenovo.com/us/en/solutions/msh500101. Also, our Lenovo Vantage app allows you to update drivers and BIOS, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Art P
from Ontario
Verified Purchase:Yes
Good school computer so far. Use it for schoolwork (internet, documents) and one or two games now and again (including Sims 4). The battery holds a charge for a long time. Minor difficulties setting it up (e.g. the trackpoint button for some reason only works when the setting says it's not activated, which took a while to hunt down), but it seems to run well. The Ctrl button being one key to the right of usual keyboards took some getting used to. Often gets uncomfortably hot when in heavy use. Otherwise very light and portable, and the graphics and sound seem fine to me. One thing I didn't realise it had was a slider to cover the webcam, which is pretty cool. There is also an Ethernet port, but you need to purchase a separate adapter (4X90Q84427) to make use of it. All in all, though I'm still learning new things about it, I'm satisfied so far.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Tonan
from Calgary, AB
Verified Purchase:Yes
Everything is fine however Ram is not upgradeable and there is no sd card reader
I would recommend this to a friend!
Written by a customer while visiting lenovo.com