Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft. Top-Freezer Refrigerator
Average customer rating
4.2
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
81
4 Stars
41
3 Stars
14
2 Stars
9
1 Star
8
Customer Reviews for Frigidaire - 18 Cu. Ft. Top-Freezer Refrigerator
Customer Rating
1
Very Very Noisy
on May 14, 2021
Posted by: Jado
[This review was collected as part of a promotion.] Thought I had a cat fight going on in my kitchen. JUst found out that is "normal" for this refridge. Would not recommend if noise bothers you. Rest of Refridge is fine.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 19, 2021
Thank you for stopping by to share your feedback with us, Jado!
We understand that some sounds coming from your refrigerator can be unusual to you. Your new, high-efficiency refrigerator may introduce unfamiliar sounds, and some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
You are able to view normal operational sounds in the manual and with the following link, https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/Top-Mount-Refrigerator-Noises/.
Should you still have any concerns after viewing the information provided, don’t hesitate to reconnect with us by phone or via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
We understand that some sounds coming from your refrigerator can be unusual to you. Your new, high-efficiency refrigerator may introduce unfamiliar sounds, and some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
You are able to view normal operational sounds in the manual and with the following link, https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/Top-Mount-Refrigerator-Noises/.
Should you still have any concerns after viewing the information provided, don’t hesitate to reconnect with us by phone or via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
First New Purchase of Fridge - Disappointed
on June 11, 2020
Posted by: Anonymous
When we brought our refrigerator home and open the packaging this little screw was loose in the styrofoam and it first we didn't know where it came from. Until we went to switch the doors around on the refrigerator. Now we can't put the gray cap in which whatever I guess. Almost 50 years old buying a new fridge I expected more for the price. It also makes a noise every once in awhile as well. It's strange.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 19, 2020
Hello, KellyRuss!
Thanks for your review. We are pleased to know the refrigerator is working well, except for a few concerns. We will be happy to document your feedback for our design teams, in hopes we can better serve your needs in the future! If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thanks for your review. We are pleased to know the refrigerator is working well, except for a few concerns. We will be happy to document your feedback for our design teams, in hopes we can better serve your needs in the future! If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
LOUD and souds defective
on August 13, 2020
Posted by: better bones 7777
[This review was collected as part of a promotion.] do not buy . I will return item.something is wrong with my refrigerator
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 31, 2020
Hello, better bones 7777!
We are not pleased to know you are not satisfied with the refrigerator. We aim to make appliances as quiet as possible but there are still some sounds you will hear during operations. If there’s anything we can do to help, we’d love the chance to try. If you are still in need of assistance, please join us on a live chat on Frigidaire.com or call us at 800-374-4432 M-F. 8:30 am-8:00 pm EST.
Bianca
We are not pleased to know you are not satisfied with the refrigerator. We aim to make appliances as quiet as possible but there are still some sounds you will hear during operations. If there’s anything we can do to help, we’d love the chance to try. If you are still in need of assistance, please join us on a live chat on Frigidaire.com or call us at 800-374-4432 M-F. 8:30 am-8:00 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Makes Weird Noise
on August 20, 2020
Posted by: Angie50
I like this refrigerator, but it makes a lot of weird noises. If I had know this I probably wouldn’t have bought it. Overall it seem to be a good refrigerator.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, September 17, 2020
Hello, Angie50. Thank you for letting us know about your experience with the refrigerator so far! Your new high-efficiency refrigerator may make unfamiliar sounds and these normally indicate your refrigerator is operating as designed. For a quick explanation of these noises, you can view https://youtu.be/eD7imT3w4bw. If you ever need anything, don’t hesitate to join us via Live Chat on our website or at our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
makes noise all the time.
on August 23, 2020
Posted by: 1953 mike
[This review was collected as part of a promotion.] Noisey and not as much room as other brands.is this a joke?
Response from frigidaire.comBy Corletta , Outreach Social Specialist , September 22, 2020
Thank you for your feedback! I regret to hear that your refrigerator is extremely noisy. This is definitely not the norm, and we would like to assist. Once you are ready to move forward with service, we're here to help. Feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
At least it works...for now, anyway.
on August 28, 2020
Posted by: Anibinani
This is not a bad looking refrigerator. Also it keeps the food cold.
Aside from that, the freezer is so big that the fridge is tiny. There is no middle crisper drawer and there’s no light in the freezer. It’s such a huge fridge in height, compared to the shorter ones that you can get that have way more room. I highly recommend that you get another one if you have access to it. The only reason why this one had to be chosen is because my fridge broke and there was nothing else available.
I actually hate this refrigerator.
Aside from that, the freezer is so big that the fridge is tiny. There is no middle crisper drawer and there’s no light in the freezer. It’s such a huge fridge in height, compared to the shorter ones that you can get that have way more room. I highly recommend that you get another one if you have access to it. The only reason why this one had to be chosen is because my fridge broke and there was nothing else available.
I actually hate this refrigerator.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 2, 2020
Hello, Anibinani!
Thank you for your feedback. We are glad to hear that the refrigerator is working well, except for your concerns with the shelves and freezer light. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are glad to hear that the refrigerator is working well, except for your concerns with the shelves and freezer light. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
Noise is Most Notable Feature
on September 28, 2020
Posted by: daughter2
[This review was collected as part of a promotion.] I'm happy my elderly mother is hard of hearing because when I come downstairs to help her in the middle of the night, this refrigerator sounds like a wounded animal. Also, the freezer door seems to catch when I close it. Regardless of those issues, the refrigerator is sufficient for our needs.
Written by a customer while visiting frigidaire.com
Customer Rating
4
my frigidaire
on September 30, 2020
Posted by: CPDA
[This review was collected as part of a promotion.] I was lucky to get a new refrigerator because previous one stopped working but this one makes sounds, is this normal? Sometimes it sounds like its singing but it works
Written by a customer while visiting frigidaire.com