Customer reviews from manufacturer
Haier - 5.7 Cu. Ft. Slide-In Electric Convection Range with Steam Cleaning, Built-In Wi-Fi, and No-Preheat Air Fry - Stainless steel
Average customer rating
4.4
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
30
4 Stars
7
3 Stars
1
2 Stars
1
1 Star
3
86%of customers recommend this product.
(
31 out of
36)
Customer Reviews for Haier - 5.7 Cu. Ft. Slide-In Electric Convection Range with Steam Cleaning, Built-In Wi-Fi, and No-Preheat Air Fry - Stainless steel
Customer Rating
5
Very cool smart oven
on October 11, 2021
Posted by: VivianL
from Washington, DC
[This review was collected as part of a promotion.] After thorough use of this stove, I'm pretty impressed. The oven heats quickly and evenly and if you open it, its quick to get back to the precise temperature you had it set to. I highly recommend you link the oven via wifi to their app because the whole point is that it's a smart oven, thus simplifying your life and making cooking way more convenient. You can remotely preheat the oven -- like, you can be on your way home and start preheating it.
Then there's preset temperature functions for different types of food, which is super convenient, because then you don't need to look up what temperature and amount of time different foods need to be cooked at. For me, pretty much every time I cook any meat or fish or roast, even if I've cooked it before, I still have to look up how long and at what temperature to cook things, so this oven completely saves me.
I like the temperature probe that comes with the oven for easy remote viewing of internal temperatures of meats/fish. When I first saw the probe I thought it was too short, but no the length is PERFECT because if it was longer it would just drop to the bottom of the oven. Stovetop heats quickly, and cleans easily. Physically a good-looking oven that would be an attractive and impressive addition to any kitchen. Overall 10/10
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Great features
on November 2, 2021
Posted by: Tamrun
from Sevierville TN
So far so good. Connecting to WiFi and the app were a piece of cake.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
4
Great stove
on July 21, 2022
Posted by: Lisset
from Miami
I love my stove, the only issue I have is that the dial for the oven can be easily turned on if you lean too close to the control panel. It happened twice. They should have a lock that prevents this from happening specially when you are not familiar with the stove.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
2
App is required for full functions and the app sux
on March 3, 2021
Posted by: Gregggggg
from Colorado
Sorry for the "sux" but the title isn't long enough to allow me to be informative. You will not be able to do anything more that knob based functions without the app so you won't know when it's fully preheated, you can't monitor cooking temps with the included probe and you can't use invection since it's not an option on the knob. The app sucks because I've asked to validate the required email address four times with no luck and without validation the app does nothing. It also requires that you enter your full email and password every time which is rediculous since I typically cook multiple time per day. I took delivery of this range several hours ago and I'm inclined to return it tomorrow since the app is required and the app doesn't work. Modern equipment should at least function these days with our without an app.
No, I would not recommend this to a friend.
Response from manufacturerBy Mikayla@Haier, Haier_Appliances , March 4, 2021
Hi there, Gregggggg - Thanks so much for taking the time to write a review. We're sorry to hear of the trouble you've had with using your range and the SmartHQ app. This certainly isn't the owner experience we would want for you and we do apologize for any inconvenience. As we always strive to improve our products, we'll be sure to share your feedback with our IT and product design teams. Thanks again, we truly appreciate it! -Mikayla@Haier
Written by a customer while visiting manufacturer
Customer Rating
5
Easy to use, easy to clean!
on September 25, 2022
Posted by: Anya
from DC
This is a great range! It’s easy to use and even has an app for added features - very useful. It’s also easy to clean and looks great.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
Haier airfry convection range
on December 29, 2022
Posted by: Haier range
from Florida
The actual stove is beautiful very beautiful but you cannot use it for the features that we bought it for which is air fry and convection because their app doesn't work so unless their app is working you can't cook with the air frying mode or the convection mode so we had it two or three weeks and we can never use those functions says that the app has a bug and that the owner of the app has to fix the bug who wants to only be able to use their phone if the app is working correctly
No, I would not recommend this to a friend.
Response from manufacturerBy Michael @ Haier, Haier Appliances, December 30, 2022
Hi there,
Thanks for taking the time to write about your range. Sorry to hear about the issues you've had with the SmartHQ app. If you're still encountering difficulties, you can reach out to the Connected Home Support Line at 1-800-220-6899, Monday - Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email connected@help.geappliances.com
We do hope this helps. If you have other questions or concerns, you're always free to reach out.
All the best,
Michael@Haier
Thanks for taking the time to write about your range. Sorry to hear about the issues you've had with the SmartHQ app. If you're still encountering difficulties, you can reach out to the Connected Home Support Line at 1-800-220-6899, Monday - Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email connected@help.geappliances.com
We do hope this helps. If you have other questions or concerns, you're always free to reach out.
All the best,
Michael@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
no oven cleaning, no cooktop control, bad support
on August 24, 2021
Posted by: rainkastove
from san diego, california
we purchased this believing that the cooktop was also wifi monitored/controlled -- it is not. Compared to our 2005 GE stove the oven cleaning function ("steam clean") does not work -- sets and heats water in the bottom of the oven for 30 minutes and does nothing. Previous GE self-cleaning actually cleaned the oven. This new unit just wastes energy. Contacted support re wifi connection and air fry function, case created, no response
No, I would not recommend this to a friend.
Response from manufacturerBy Sarah@Haier, Haier_Appliances, August 26, 2021
Hi there, and thanks for taking the time to reach out to us about this range. We hate to hear you have concerns over the WiFi functionality and cleaning function; we know those features are important and would like to assist.
We regret that there was any confusion over the WiFi capability for the range. That option is meant to allow you to control the oven at this time; if you had any difficulty with that or have further questions, we do have a support line for WiFi related questions; they can be reached at 1-800-220-6899 or over email at connected@help.geappliances.com. Your feedback regarding not having this option for the cooktop will be reviewed for possible future adjustment.
Regarding the cleaning option for the oven, the Steam Clean feature is best used for cleaning light soil from the oven interior. We would recommend wiping excess grease and soils from the oven first, then adding a cup of water to the bottom of the oven. When the Steam Clean cycle is finished, you can then easily wipe the moisture-softened soil deposits from the oven. Further details on using this function are available in the use and care manual. Your feedback regarding this option will certainly also be sent to our Cooking Products Design team for review.
If you have already contacted support and have a case in progress regarding your concerns, you may want to reach out to them again; they may be in the process of reviewing your concerns. If you prefer, you can also reach out to us over social media with any other specific questions or concerns.
We are happy to help with any other issues, and wish you all the best! -Sarah@Haier
We regret that there was any confusion over the WiFi capability for the range. That option is meant to allow you to control the oven at this time; if you had any difficulty with that or have further questions, we do have a support line for WiFi related questions; they can be reached at 1-800-220-6899 or over email at connected@help.geappliances.com. Your feedback regarding not having this option for the cooktop will be reviewed for possible future adjustment.
Regarding the cleaning option for the oven, the Steam Clean feature is best used for cleaning light soil from the oven interior. We would recommend wiping excess grease and soils from the oven first, then adding a cup of water to the bottom of the oven. When the Steam Clean cycle is finished, you can then easily wipe the moisture-softened soil deposits from the oven. Further details on using this function are available in the use and care manual. Your feedback regarding this option will certainly also be sent to our Cooking Products Design team for review.
If you have already contacted support and have a case in progress regarding your concerns, you may want to reach out to them again; they may be in the process of reviewing your concerns. If you prefer, you can also reach out to us over social media with any other specific questions or concerns.
We are happy to help with any other issues, and wish you all the best! -Sarah@Haier
Written by a customer while visiting manufacturer
Customer Rating
4
Works great!
on December 12, 2021
Posted by: Csarasola
from Lakeland, GA
I cannot wait to use the app. Have not had any issues with the stove,
I would recommend this to a friend!
Written by a customer while visiting manufacturer