Customer reviews from Melissa and Doug
Melissa & Doug - Deluxe Wire Puzzle Rack
Average customer rating
3.7
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
35
4 Stars
10
3 Stars
5
2 Stars
1
1 Star
15
54%of customers recommend this product.
(
13 out of
24)
Customer Reviews for Melissa & Doug - Deluxe Wire Puzzle Rack
Customer Rating
3
Works great for puzzles, but dangerous design
on April 6, 2026
Posted by: Worried mama
from Madison, WI
It holds the puzzles well, but the extra metal bits on the tops are dangerous. We've caught our shins on them multiple times and have multiple cuts from them.
Response from Melissa and DougBy Spin Master Consumer Care, April 8, 2026
Hello there, We’re sorry to hear about your experience. Please contact our Customer Care team at 1-800-284-3948 so that we can learn more and provide additional support. We look forward to speaking with you! Sincerely, Your friends at Melissa & Doug
Written by a customer while visiting Melissa and Doug
Customer Rating
5
Perfect rack for different-sized puzzles
on March 7, 2026
Posted by: Cal
This puzzle rack was perfect for our needs. It holds all 7 of our puzzles (which are a variety of sizes) with no issues. All of the reviews claiming their puzzles don’t fit are written by people who didn’t take the time to compare the rack’s stated measurements with their puzzle dimensions.
Written by a customer while visiting Melissa and Doug
Posted by: K. S.
Verified Purchase:Yes
The puzzles don’t really fit. It’s a great idea. Just wasn’t designed for the puzzles M&D actually sell.
Response from Melissa and DougBy consumer care, May 9, 2023
Hi,
Thank you for taking the time to contact us. The Deluxe Wire puzzle Rack is designed to hold up to 12 Chunky Puzzles, wooden jigsaws, peg puzzles, latches boards, large activity boards and jumbo knob puzzles. Please feel free to give us a call at 800 718 5365. Anyone on our friendly consumer care team will be happy to speak with you.
Your Friends at Melissa & Doug
Thank you for taking the time to contact us. The Deluxe Wire puzzle Rack is designed to hold up to 12 Chunky Puzzles, wooden jigsaws, peg puzzles, latches boards, large activity boards and jumbo knob puzzles. Please feel free to give us a call at 800 718 5365. Anyone on our friendly consumer care team will be happy to speak with you.
Your Friends at Melissa & Doug
Written by a customer while visiting Melissa and Doug
Customer Rating
5
Huge oversight in design
on January 16, 2023
Posted by: B
from Chicago, IL
Holds puzzles fine, but I will likely have to get rid of it because of the four metal posts sticking out. Put this side down and scratch the surface it's sitting on, put this side up and risk gouging your child's face when they fall on it. Honestly no clue why they would design it in this way.
No, I would not recommend this to a friend.
Written by a customer while visiting Melissa and Doug
Customer Rating
1
I would not buy this product again!
on October 27, 2022
Posted by: Gram
from Wellesley, Massachusetts
The rack only fits 2 of the many Melissa & Doug puzzles I was planning to put in it as a gift for 2 of my grandchildren. Your description should include a list of which of your puzzles will fit into the rack or at least the dimensions of puzzles it is supposed to hold. Now I'm stuck with it! Very disappointed as are a good number of other reviewers.
No, I would not recommend this to a friend.
Written by a customer while visiting Melissa and Doug
Customer Rating
1
Great concept, horrible design
on April 24, 2022
Posted by: Jillzee
from Plymouth, MA
I was so excited to have a place for our wooden Melissa & Doug puzzles but was disappointed to find only 2 of the 10 puzzles we own fit in the stand. Extremely disappointed.
No, I would not recommend this to a friend.
Response from Melissa and DougBy Melissaanddougpwr, Melissaanddougpwr, April 29, 2022
Hi,
Thank you for taking the time to contact us. We appreciate your feedback and will be sure to pass it along.
Best,
Your Friends at Melissa & Doug
Thank you for taking the time to contact us. We appreciate your feedback and will be sure to pass it along.
Best,
Your Friends at Melissa & Doug
Written by a customer while visiting Melissa and Doug
Posted by: Mary
from Undisclosed
Verified Purchase:Yes
I love Melissa and Doug products, but this one was a real disappointment. It is a poor design, fitting almost no puzzles, including M&D puzzles. I wound up throwing it away.
Response from Melissa and DougBy Melissaanddougpwr, Melissaanddougpwr, April 21, 2022
Hello Mary, Thank you for your post and for bringing this to our attention. Providing our customers with quality products is very important to us and we are sorry to hear about your experience. Please call us at 800 718 5365. Anyone on our friendly consumer care team will be happy to help you. Best, Your Friends at Melissa & Doug
Written by a customer while visiting Melissa and Doug
Customer Rating
1
Fits a few puzzles- lame!
on November 15, 2021
Posted by: KL
from MT
This rack only works for a few Melissa and Doug puzzles. We currently have 12 M&D puzzles... it's holds 5 of them. I called to return as unsatisfactory and received horrible customer service! Taking a very long break from this company! Quality of products has declined and the compete lack of customer service is silly with so many options available.
No, I would not recommend this to a friend.
Written by a customer while visiting Melissa and Doug