Customer reviews from netgear.com
Meural - Canvas II Art, Photos & NFT Crypto-Art Display - 16x 24 - White
Average customer rating
4.1
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
57
4 Stars
18
3 Stars
7
2 Stars
6
1 Star
9
85%of customers recommend this product.
(
69 out of
81)
Customer Reviews for Meural - Canvas II Art, Photos & NFT Crypto-Art Display - 16x 24 - White
Customer Rating
1
Horrible horrible software
on February 10, 2022
Posted by: ZaphodB
Gender:Male
Length of ownership:1 year or longer
After owning one of these for a couple of years and after giving one to my relatives and trying to handhold them through all of the software bugs, quirks, oddities, etc, I can no longer recommend Meural. It's shocking that a large company like Netgear can't hire 2 good developers to make this awesome. Issues... bugs in the scheduler requiring support to delete all schedules, albums versus playlists is confusing (why do both exist?), no google drive/photos integration (you get to download from photos and then upload to Meural), awkward space management, you can do x on the mobile app but can only do y on the website, that sd card slot can't be used by the app/website, can't see changes without refreshing the webpage, etc. I've listened to my wife spend 2 hours this morning talking her mother through the bugs and she has been using her Meural for over a year and still struggles with it. It is utterly baffling to me why Netgear would buy Meural and not provide development resources to make it awesome. I have no big complaints with the hardware, but the user software is an utter disaster of bugs, poor design, and wonky user workarounds. (You can't even submit a review here with an adblocker installed....)
Response from netgear.comBy Consumer Affairs, February 14, 2022
Hi ZaphodB,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We would love to hear from you regarding your experiences, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We would love to hear from you regarding your experiences, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Love it BUT...
on October 24, 2020
Posted by: ctso
Gender:Female
Length of ownership:3 months
I use my Meural Canvases to display family and travel photos. It's a great product but you're limited to 4gb of cloud storage even if you have multiple canvases. I have two 27" Meural Canvas II's (I liked it that much and dedicated one for landscape and the other for portrait photos) but I'm still limited to 4gb of storage. And there is no option to download my pictures so that I can resize them to a smaller file size. The Meural app could also be better.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
3
Good concept, room for improvement
on November 30, 2020
Posted by: Jenn42
from Round Rock, TX
Gender:Female
[This review was collected as part of a promotion.] I love the idea of having one frame where I can display different art depending on my mood, and am able to do that with this product. I have not subscribed for any additional content yet, and am pretty pleased with the variety provided by the samplers. The art displayed looks great and the frame (I have the dark wood) is attractive. However, I have had very bad luck with the gesture controls. After several weeks of practice I am still only able to get it to respond about 50% of the time. Thankfully, it is easy to control with the app when I get too frustrated with the gesture controls. Other things that I don't love: 1) it needs to be plugged in and that the cord is visible which detracts from the illusion that I am actually looking at a piece of artwork and 2) most art does not conform to the fixed dimensions of the frame and will be cropped to some extent.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, December 1, 2020
Hi Jenn42,
We appreciate your detailed feedback and we want you to know that your experience is important to us. For optimal gesture control, we recommend steadily waving four inches across the sensor area, at about an inch away from the frame. This will ensure the frame’s sensor registers waves with greater accuracy and precision. Additionally, gesture recognition is locked for 0.5 seconds after each gesture to prevent error waves, so fast waving will not work.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your detailed feedback and we want you to know that your experience is important to us. For optimal gesture control, we recommend steadily waving four inches across the sensor area, at about an inch away from the frame. This will ensure the frame’s sensor registers waves with greater accuracy and precision. Additionally, gesture recognition is locked for 0.5 seconds after each gesture to prevent error waves, so fast waving will not work.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
2
Need to be able to turn GESTURES OFF!
on May 28, 2021
Posted by: CTay
Gender:Male
Length of ownership:1 week
Need to be able to turn GESTURES OFF! Sometimes when I walk by mine in the hall it will switch pictures. Very frustrating you can't turn gestures off!!!
Response from netgear.comBy Consumer Affairs, June 1, 2021
Hi CTay,
Thank you for the feedback on your Meural Gestures. At this time we are unable to disable the feature. We will forward your request to our development team for review.
Thank you,
NETGEAR team
Thank you for the feedback on your Meural Gestures. At this time we are unable to disable the feature. We will forward your request to our development team for review.
Thank you,
NETGEAR team
Written by a customer while visiting netgear.com
Customer Rating
1
Very poor plug design
on December 18, 2022
Posted by: JAPR1955
Initial Product review upon receipt of product- I can see already that there wasn't much thought given to how the product would be used if one wanted to power the Canvas from a plug installed behind the unit- the plug is oriented sideways from all standard electrical receptacles! I have high hopes for it once installed, but his really makes it very difficult to install in a professional manner.
Written by a customer while visiting netgear.com
Customer Rating
1
Failed within 4 days
on February 7, 2022
Posted by: Jjohnson3189
Length of ownership:1 week
Operated fine on initial boot up but after 4 days of possession and a total of about 45 minutes of run time, it shut its self off and will not power on past the inital start up screen.
Response from netgear.comBy Consumer Affairs, February 8, 2022
Hi Jjohnson3189,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
A great gadget for the home
on May 17, 2022
Posted by: Jgear
Gender:Male
Length of ownership:3 months
I was somewhat sceptical like other reviewers having experienced cheap and nasty digital photo frames in the past. As soon as I had the Meural Canvas plugged in and displaying the sample renaissance artwork it blew me away with how it brought these paintings to life. I wasn't going to take up the artwork subscription but glad I have done so as it's been enjoyable to see them and not to be limited to hard copy prints. It's a great concept for enjoying art. Like all gadgets there's a familiarisation period to get used to it's particularly nuances and features. It's taken my photo album playlists and memories to a new level, on display to enjoy seeing at all times. I'm even experimenting with NFTs thanks to its integration here. My only niggles are being unable to source another here in NZ at the moment; limited uptake by unknown or local artists who don't know it exists as a media channel, and having trouble deciding where to wall mount it. I've temporarily solved the latter by using my painter's easel as you can see in the photo - this may become a permanent solution as I'm growing to like it.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
Struggling
on December 28, 2020
Posted by: Christiegil
Gender:Female
Length of ownership:1 week
I’ve tried everything I know in order to get an image to remain frozen until I manually change it rather than moving through an album or playlist. The app is so frustrating!!
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, December 29, 2020
Hi Christiegil,
Thank you for the review. We can help you with the Meural App. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Thank you for the review. We can help you with the Meural App. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com