Customer reviews from totalwireless.com
Apple - iPhone SE (2nd generation) with 64GB Memory Prepaid Cell Phone (Verizon)
Average customer rating
4.3
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
216
4 Stars
43
3 Stars
17
2 Stars
11
1 Star
30
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Apple - iPhone SE (2nd generation) with 64GB Memory Prepaid Cell Phone (Verizon)
Posted by: W D
Verified Purchase:Yes
Very disappointed with the small screen size. Didn't realize I would have to go to an Apple Store if I encountered any repair issues.
Response from totalwireless.comBy Total Wireless, December 18, 2020
Hi. This is Robert from Total Wireless. We would like to know your experience about our service behind your one-star rating. This will help us account our weaknesses that needs to be improved. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Posted by: Danielle1
Verified Purchase:Yes
The phone is good but it didn’t come with a charger like it was supposed to or headphones
Response from totalwireless.comBy Total Wireless, December 22, 2020
Hi. This is Robert from Total Wireless. We apologize for the inconvenience. We're here for you, and we would love to help out! For us to better address your concern, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Posted by: Sarah1
Verified Purchase:Yes
Horrible experience. still doesn't work Wrong IMEI num on phone
Response from totalwireless.comBy Total Wireless, January 5, 2021
Hi. This is April from Total Wireless. Thank you for taking out time to rate us. Can you please provide us feedback for the one-star rating? For us to discuss this in details, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Posted by: Dalez
Verified Purchase:Yes
Cannot get wi fi on its own can’t even connect to my head phones
Response from totalwireless.comBy Total Wireless, February 25, 2021
Hi. This is Robert from Total Wireless. We would like to know your experience about our service behind your one-star rating. This will help us account our weaknesses that needs to be improved. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Posted by: Young Family Man
Verified Purchase:Yes
The screen was obviously not original and did not work properly
Response from totalwireless.comBy Total Wireless, May 7, 2021
Hi. This is Marco from Total Wireless. We apologize to hear that you are having an issue with your phone's screen. Let us check your account so that we can help you in resolving your issue as soon as possible. For further assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. Our customer service representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you for contacting us.
Written by a customer while visiting totalwireless.com
Posted by: Jas654
Verified Purchase:Yes
I was very disgusted when I opened the box to find now headphones and no power cord. With this phone not having headphone jack, I have no headphones now. I purchased the same phone for my dad a week later at wal mart, and amazingly, headphones and new plug. I will not buy a phone from your site again. This could have been noted on the site and I would fully expect headphones and power cord to come with a new product.
Response from totalwireless.comBy Total Wireless, June 26, 2021
Hi. This is Frank from Total Wireless. We apologize for the inconvenience. Part of Apple's efforts to reach their environmental goals, Apple has changed the items on their packaging for their iPhones. EAR BUDS and USB Power Adapter (Power Brick) are not part on the accessories included. Included in the box is a USB‑C to Lightning cable that supports fast charging and is compatible with USB‑C power adapters and computer ports.
We encourage you to re‑use your current USB‑A to Lightning cables, power adapters, and headphones which are compatible with this iPhone. But if you need any new Apple power adapters or headphones, they are available for purchase.
For assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
We encourage you to re‑use your current USB‑A to Lightning cables, power adapters, and headphones which are compatible with this iPhone. But if you need any new Apple power adapters or headphones, they are available for purchase.
For assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Posted by: Cowlady
Verified Purchase:Yes
My new SE phone does everything I wanted it to do.
Written by a customer while visiting totalwireless.com
Posted by: Benny04
Verified Purchase:Yes
I bought this a month ago and it still seems to be working fine I would recommend for anyone who needs a cheap work phone or an everyday use phone that you don’t have to worry about costing a fortune if you break it.
Written by a customer while visiting totalwireless.com