Customer reviews from totalwireless.com
Apple - iPhone SE (2nd generation) with 64GB Memory Prepaid Cell Phone (Verizon)
Average customer rating
4.3
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
216
4 Stars
43
3 Stars
17
2 Stars
11
1 Star
30
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Apple - iPhone SE (2nd generation) with 64GB Memory Prepaid Cell Phone (Verizon)
Posted by: Disappointed customer 2
Verified Purchase:Yes
Phone did not work. Still haven’t gotten my refund. Very disappointed customer.
Response from totalwireless.comBy Total Wireless, March 23, 2022
Hi. This is Frank from Total Wireless. We apologize for the inconvenience this may have caused you. Allow us to take a closer look into what's going on so we can work with your refund request and get this resolved. To assist you, please copy this link https://www.totalwireless.com/contactus and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting totalwireless.com
Customer Rating
1
Great phone, TERRIBLE battery
on July 12, 2022
Posted by: Shadow
The phone is a great phone, but when you by it, buy a cable to charge it up too. (Its doesn't come with one!) It also has a terrible battery in it. My two year old battery in my previous one is better than this new one. For that reason, I would not recommend this phone unless you are not going to use it much.
Response from totalwireless.comBy Total Wireless, July 12, 2022
Hi. This is Ramel from Total Wireless. We're sorry for the trouble this may have caused you. We're here to help. Please copy this link http://bit.ly/2lFFpmo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the keyword HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
Posted by: Luana
Verified Purchase:Yes
The iPhone SE 64GB quit working a week after a got
Response from totalwireless.comBy Total Wireless , July 12, 2022
Hi. This is Jude from Total Wireless. We appreciate your time in giving us a rating. We're constantly looking for new ways to improve customer experience and we would love to hear from you. Please feel free to share us your comments and suggestion. Kindly copy and paste this link https://www.totalwireless.com/contactus to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611
Written by a customer while visiting totalwireless.com
Customer Rating
5
I wasn’t sure because I always had a Android
on September 9, 2022
Posted by: Anonymous
Verified Purchase:Yes
I really like it and I glad I switch Friday Android take a bit to get use to it is definitely different now I won’t go back to Android
Response from totalwireless.comBy Total Wireless, September 10, 2022
Hi. This is Arianne from Total Wireless. We apologize for any inconvenience you may have encountered with your new phone. Should you need further assistance, please do not hesitate to contact us.
Written by a customer while visiting totalwireless.com
Posted by: Darin
Verified Purchase:Yes
It does not work, I need a return shipping label to return. Please either refund or send another phone please. Thank you Darin
Response from totalwireless.comBy Total Wireless, September 13, 2022
Hi. This is Ramel from Total Wireless. Our sincere apologies for any trouble you encountered with the service. Allow us to make things right for you. Please contact us via chat using this link https://www.totalwireless.com/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting totalwireless.com
Posted by: WhistleThumb
Verified Purchase:Yes
I like the compact size of this iPhone SE, the 64GB of memory and the wireless charging. It does not include a wireless charger. The description does not clearly state that this is the second generation SE. A third generation SE is on the market now, boasting a faster processor and longer battery life.
Response from totalwireless.comBy Total by Verizon, April 18, 2023
Hi. This is Francis from Total by Verizon We appreciate your rating and feedback about our service. Should you need assistance, please let us know. Have a great day.
Written by a customer while visiting totalwireless.com
Posted by: Thomas W
Verified Purchase:Yes
Everyone told me that iPhone is more stable than Android. A few weeks of using this buggy system convinced me to reactivate my old phone. Bluetooth would not automatically connect when I entered a call, even if the headset is already connected to the phone. The phone would sometimes randomly connect to other bluetooth devices in the middle of a call. I had to force close most of my apps between each task to make them work correctly. Notifications for most of my apps would not appear unless I opened the app, no matter what my settings were. The system was not as customizable as Android. I experience fewer bugs and problems on Android. I will never use iOS again.
Response from totalwireless.comBy Total Wireless, April 5, 2021
Hi. This is Ramel from Total Wireless. We are sorry if you're having some problems with your device. Please know that it is never our goal to let you experience such troubles. To further assist you, kindly copy and paste this link http://bit.ly/2lFFpmo to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
Written by a customer while visiting totalwireless.com
Customer Rating
1
Trash
on October 22, 2020
Posted by: Christopher C
Updated review. My 2nd phone of this year. No on my 3rd. Tried the SE for a month and finally slammed it into the pavement with the full force of my right arm. SE kept texting and calling my wife's work cell even after I deleted all her work cell information. Stick to Samsung Androids. Read the reviews, buyer beware. Apple wants you to pay for their music, and everything else. Looking forward to accepting and making phone calls through my factory stereo auxiliary jack again. No bluetooth.
Response from totalwireless.comBy Total Wireless, October 23, 2020
Hi. This is Ramel from Total Wireless. We sincerely apologize for all the trouble that you encountered when using one of our branded devices. Let us help you with it. Kindly chat with us at http://bit.ly/2lFFpmo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Written by a customer while visiting totalwireless.com