Customer reviews from totalwireless.com
Total Wireless - Apple iPhone SE (2nd generation) with 64GB Memory Prepaid Cell Phone - Black
Average customer rating
4.3
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
216
4 Stars
43
3 Stars
17
2 Stars
11
1 Star
30
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Total Wireless - Apple iPhone SE (2nd generation) with 64GB Memory Prepaid Cell Phone - Black
Customer Rating
4
Overall Great phone
on June 22, 2022
Posted by: Anonymous
Overall this phone is pretty great! I like how much storage it has and how fast it works! Great phone for the price you pay for it! The only thing I would change if I was apple is extend the battery life! On my old phone I used to be able to go 2 days with out having to charge it and now I have to charge it every night.
Written by a customer while visiting totalwireless.com
Posted by: Disappointed customer 2
Verified Purchase:Yes
Phone did not work. Still haven’t gotten my refund. Very disappointed customer.
Response from totalwireless.comBy Total Wireless, March 23, 2022
Hi. This is Frank from Total Wireless. We apologize for the inconvenience this may have caused you. Allow us to take a closer look into what's going on so we can work with your refund request and get this resolved. To assist you, please copy this link https://www.totalwireless.com/contactus and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting totalwireless.com
Posted by: Worm 648
Verified Purchase:Yes
Brought this phone for my son, who is in college. Need more internal storage for college work.
Written by a customer while visiting totalwireless.com
Posted by: Dr64
Verified Purchase:Yes
I love it….much like the iphone6 (which I was hoping for). The only problem I’ve had is people tell me they can’t hear me very well when it’s on speaker. If I use headphones or put it to my ear the sound is fine.
Response from totalwireless.comBy Total Wireless, February 20, 2022
Hi. This is Frank from Total Wireless. Thank you for rating and feedback. We're also sorry to hear that you're having issues with the phone. Allow us to help you with it. To further assist you, copy and paste this link http://bit.ly/2lFFpmo to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting totalwireless.com
Posted by: Anonymous
Verified Purchase:Yes
It's an iphone so as long as you use it for anything other than talking on it, it works pretty ok
Response from totalwireless.comBy Total Wireless, February 12, 2022
Hi. This is Cristy from Total Wireless. Thank you for taking the time to rate and review our product. Should you need assistance, please do not hesitate to let us know. We're here to help. Have a nice day!
Written by a customer while visiting totalwireless.com
Posted by: Anonymous
Verified Purchase:Yes
I love my new phone, easy to use. I have mines in the color red, great phone for anyone to use. I’m very pleased with what I purchased.
Written by a customer while visiting totalwireless.com
Posted by: lisac
Verified Purchase:Yes
Bought 2 SE6's am so far happy with them. Packaging was bad, small air pillows (5) were deflated and phones were loose in a box 6-7 times bigger than phones. Would suggest doing a different packing setup.
Response from totalwireless.comBy Total Wireless, February 7, 2022
Hi. This is Cristy from Total Wireless. We apologize for the inconvenience this issue has caused you. Feedback from our customers is important to us. As per our interest to serve you better, we are continuously working on improving our procedures, products, and overall services. If you have any suggestions or if you are facing any problems, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word HELP to 611611. We're open Mondays to Sundays from 08:00 AM to 11:45 PM EST. Thank you for taking the time to rate and review our product and service. Have a nice day!
Written by a customer while visiting totalwireless.com
Posted by: TRISHMNCHKN
Verified Purchase:Yes
The phone itself is exactly what I expected, what I did not expect was having to wait a week to use it because I needed to order a way to charge it. While there was a charger cord in the box, you need a charger block that will work with it. The charger block that I used for my LG phone is not compatible with Apple, they require one that nobody else uses. It would be nice if that was noted on the phone requirements/accessories included.
Response from totalwireless.comBy Total Wireless, February 3, 2022
Hi. This is Frank from Total Wireless. We apologize for the inconvenience. Part of Apple's efforts to reach their environmental goals, Apple has changed the items on their packaging for their iPhones. EAR BUDS and USB Power Adapter (Power Brick) are not part on the accessories included. Included in the box is a USB‑C to Lightning cable that supports fast charging and is compatible with USB‑C power adapters and computer ports.
We encourage you to re‑use your current USB‑A to Lightning cables, power adapters, and headphones which are compatible with this iPhone. But if you need any new Apple power adapters or headphones, they are available for purchase.
Should you need any assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
We encourage you to re‑use your current USB‑A to Lightning cables, power adapters, and headphones which are compatible with this iPhone. But if you need any new Apple power adapters or headphones, they are available for purchase.
Should you need any assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com