Customer reviews from zlinekitchen.com
ZLINE - 25 inches - Externally Vented - Wall Range Hood - Brushed Stainless Steel
Average customer rating
4.6
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
50
4 Stars
16
3 Stars
7
2 Stars
0
1 Star
0
93%of customers recommend this product.
(
62 out of
67)
Customer Reviews for ZLINE - 25 inches - Externally Vented - Wall Range Hood - Brushed Stainless Steel
Posted by: RobboF1
Verified Purchase:Yes
Beautiful hood, very clean lines and easy to use.
My kitchen walls are only 92” and even the “Short Kit” for the chimney cover isn’t short enough.
My kitchen walls are only 92” and even the “Short Kit” for the chimney cover isn’t short enough.
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Posted by: Hiker
from Northern California
Verified Purchase:Yes
I installed this hood several weeks ago and have found it to be efficient, attractive,quiet and a great value over all. I would have given it a 5 star review had there been an available crown trim. I am a retired contractor so I may have an advantage over some DIY folks but installation is easy. Be careful with you electrical connection and venting locations. It arrives so quickly I would advise having it on had to assure ease of installation.
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Posted by: Floridian
Verified Purchase:Yes
This review is primarily regarding the excellent customer service received. First order came in with damage. Received return authorization and return shipping label immediately and a replacement hood was shipped right away. No questions asked, just excellent customer service and response.
Got the hood installed this weekend and we're going to love it.
Thank you.
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Posted by: Kali
Verified Purchase:Yes
Sounds like an airplane . Like a really really loud airplane
No, I would not recommend this to a friend.
Response from zlinekitchen.comBy ZLINE Kitchen and Bath, Customer Relations, May 27, 2020
Hi there,
Thank you for your feedback. Our range hoods are designed to be quiet and within the low decibels we advertise. We can certainly help you troubleshoot this.
It sounds like your motor may be off balance - which happens in shipment- or your damper is not opening and closing upon function.
Please give our Customer Relations team a call and we can assist you with this. Thanks!
Thank you for your feedback. Our range hoods are designed to be quiet and within the low decibels we advertise. We can certainly help you troubleshoot this.
It sounds like your motor may be off balance - which happens in shipment- or your damper is not opening and closing upon function.
Please give our Customer Relations team a call and we can assist you with this. Thanks!
Written by a customer while visiting zlinekitchen.com
Posted by: lsmoeller
from Indiana
Verified Purchase:Yes
Please offer the Bluetooth crown molding feature to this finish
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Posted by: Old House Jockey
from Fort Worth, TX
Verified Purchase:Yes
I bought this to replace a different brand that needed a new motor every 3 years or so, so I'm hoping the motor on this one lives up to the lifetime warrantee. The way the chimney mounts to the ceiling bracket and hood top made it much more difficult to install in my older footing-and-beam house (walls and ceiling nowhere near perfectly level) than the old one, where the top chimney part could swing out from the bracket, and the bottom of the chimney tucked into a flange on top of the hood, rather than having to be screwed to the outside. If the motor does ever require replacement, it will be a nightmare to have to take down and reinstall. I like the fact that the lights are mounted in front and face back (no lights shining in my eyes while I use the stove) and the quiet motor, although the motor doesn't seem to have as much power (in terms of of overcoming static pressure in the flue, not CF per minute).
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Posted by: Uncle Dude
from Athens Ga
Verified Purchase:Yes
Received in good condition, works well. Had a whistling sound, communicated with customer service and was sent replacement baffles the same day. Installation was more difficult than necessary because:
Instructions are "one size fits all" instead of specific, mounting screws are blocked by wiring devices on top of blowers, had to tighten with pliers. Installing the chimney surround was also a pain. The screws for hanging the hood seem too small and the washers on them are a pain to slip thru the holes, should have used a larger size screw with an integrated washer head. All-in all, I'd buy it again but supply some of my own hardware.
Instructions are "one size fits all" instead of specific, mounting screws are blocked by wiring devices on top of blowers, had to tighten with pliers. Installing the chimney surround was also a pain. The screws for hanging the hood seem too small and the washers on them are a pain to slip thru the holes, should have used a larger size screw with an integrated washer head. All-in all, I'd buy it again but supply some of my own hardware.
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Posted by: Simmzy
from Ashland, OR
Verified Purchase:Yes
First of all, have to acknowledge Z Line's OUTSTANDING CUSTOMER SERVICE!!! Truly, something that is lost in todays business world, they excel in customer service.
Upon opening and inspecting the product, one of the baffle filters was missing the release knob. I called to inform them, Z Line was willing to send entirely new filters, which I declined, just needed the knob...it was sent out and received within 3 days!
After just installing the hood last week, after sitting for several weeks as I've been too busy to install, I also just realized a grease cup/trap was not included.
After just installing the hood last week, after sitting for several weeks as I've been too busy to install, I also just realized a grease cup/trap was not included.
The build quality of the product is certainly up to par, and everything seems well built, including the design of the motor and chimney. Some people have commented on the lack of quality of the stainless steel, not sure what the problem is there, it is thin stainless and somewhat flimsy, but you don't need heavy gauge steel for such a product, it would be too heavy. I do feel there should be more support in the corners of the chimney and some better support for rigidity, maybe this is where heavier stainless would be beneficial.
Here's the issue with the hood, it is LOUD!!! Level 1/2 sound more like med/high, and 3/4 are just down right borderline noise pollution. And level 4 literally sounds like a semi truck in our upstairs master bedroom. It's quite strange, there is no rattling of any metal or serious vibration, but more of a rolling thunder at this highest setting. And forget about having a conversation close to the hood.
All this said, it does the job...it sucks up the humidity and smoke, does not totally alleviate all aromas, but immensely better than the replaced 20 year old cabinet mount hood we had.
Bottom line, you get what you pay for in my experience in life. This was a great deal for $$$, it's a beautiful exterior design, and it does the job. I would not be happy at all if it were twice the price, and I'm certainly curious if their more expensive and higher CFM units have the same issue with noise. Oh yes, and the button functions are not super user friendly. You have to hit a power button, then the desired speed you want, should just be able to hit the speed and thats it, I don't understand this design at all.
I'm quite torn on this company, been looking at their ranges and want to purchase one by this summer, beautiful and simple commercial design, but now I'm concerned about the quality that they would perform. I'm a former 4 star fine dining sous chef, I know good products, so I'm maybe a bit more critical than the average home cook.
If you are looking for quiet exhaust, this is likely not the hood for you. I'm really disappointed to be so brutally honest, wish I had a better review for their product, because with such amazing customer service, they have put some time in to building this brand the right way.
So Z Line, if you are listening...love what you guys are doing and the price point, but make it even better, even if you have to increase the price.
Written by a customer while visiting zlinekitchen.com