Customer reviews from manufacturer
Haier - 1.6 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Built-In Wi-Fi - Fingerprint Resistant Black Stainless
Average customer rating
4.3
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
18
4 Stars
10
3 Stars
0
2 Stars
0
1 Star
3
88%of customers recommend this product.
(
23 out of
26)
Customer Reviews for Haier - 1.6 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Built-In Wi-Fi - Fingerprint Resistant Black Stainless
Customer Rating
4
Stylish and Unique
on November 26, 2020
Posted by: jdecleri
from Cana, VA
This is the ONLY over the range microwave that I could find that has a backlit keypad. Functions are easily visible in a dimly lit kitchen. Mirror finish across the central portion of the front and no visible door handle make it stylish and easy to clean. More cooking features than many other units even potential voice activated cooking (not really practical for my use).
The downside is the interior is barely visible when cooking due to the shielding grid and window shading. The interior is a dark gray and the LED light is not very bright. Furthermore the door window is higher than most so unless you are tall its difficult to see a flat plate on the turntable.
P.S. Quality control needs to be improved as the back lighting on the keypad was not functional on the new unit requiring a service call. Not acceptable for a costly unit.
The downside is the interior is barely visible when cooking due to the shielding grid and window shading. The interior is a dark gray and the LED light is not very bright. Furthermore the door window is higher than most so unless you are tall its difficult to see a flat plate on the turntable.
P.S. Quality control needs to be improved as the back lighting on the keypad was not functional on the new unit requiring a service call. Not acceptable for a costly unit.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
Horrible experience
on March 28, 2021
Posted by: Sop2021
from Florida
We bought this microwave with high expectations but so far it has just been a consistent nightmare for our family. We just want a working microwave but the entire process to get a solution have been lengthy and painful. This microwave only worked for a few weeks since we bought it. Most of 2021 year (so far January to March) was spent trying to get a solution so this microwave could finally work. We thought we recently got the right support after a repair but it stopped working again. Be cautious in your purchase. Be prepared to create a lot of troubleshooting time if you happen to receive a faulty product like we did.
No, I would not recommend this to a friend.
Response from manufacturerBy Joyce@Haier, Haier_Appliances, March 31, 2021
Hello- We are very sorry to hear that you've had this experience. This is not the ownership experience we want from you and your family. We apologize for your inconvenience. We do see that you are currently working with a case manager. Please continue working with her to get a resolution. We appreciate you taking the time to share your feedback. Thank you! Joyce@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
Poor Quality
on August 6, 2021
Posted by: AliM
from Jacksonville
We had Haier tech install this unit for us and as soon as he opened the box, he said the quality of this product is the worst thing he saw. the 1st unit was totally destroyed during the 1st installation because of the poor quality, you can see in the picture that the main bracket was bent as well as the microwave body. we got a replacement but the inside is too small, it comes with a mirror-type glasses and you can see fingerprint all over this product ( we purchased black stainless steel and paid 100$ more to avoid finger print).
it dose not worth the money we paid.
it dose not worth the money we paid.
Response from manufacturerBy Kelsey@Haier, Haier, August 10, 2021
Hello - we apologize that your initial over-the-range microwave arrived to you damaged and for the inconveniences this inevitably caused. We're also sorry that the replacement microwave's capacity is smaller than desired and that the glass window and black stainless steel is showing fingerprints. This must be frustrating and we understand your disappointment.
We will certainly be passing your comments along to our cooking products design team for consideration with future models, especially regarding the space inside. Your insights are appreciated and very valuable to us.
Perhaps this article about premium finish cleaning tips will come in handy: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36346. Seeing fingerprints all over your fingerprint-resistant black stainless finish is certainly not something we would expect, though the black mirror glass on the door may show some smudges. More helpful hints about the proper care and cleaning of this microwave can be found on pages 21 and 22 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000114.pdf.
Reach out to us if you have any questions or concerns - we are always happy to help out in any way we can. Be well, Kelsey@Haier
We will certainly be passing your comments along to our cooking products design team for consideration with future models, especially regarding the space inside. Your insights are appreciated and very valuable to us.
Perhaps this article about premium finish cleaning tips will come in handy: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36346. Seeing fingerprints all over your fingerprint-resistant black stainless finish is certainly not something we would expect, though the black mirror glass on the door may show some smudges. More helpful hints about the proper care and cleaning of this microwave can be found on pages 21 and 22 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000114.pdf.
Reach out to us if you have any questions or concerns - we are always happy to help out in any way we can. Be well, Kelsey@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
damaged unit 30" microwave
on February 11, 2022
Posted by: darryl
from new jersey
1 Purchased this unit and it has arrived dented 3 times
I'm done called poor customer service moved on to another brand
I'm done called poor customer service moved on to another brand
No, I would not recommend this to a friend.
Response from manufacturerBy Guy@GEA, GE Appliances, February 14, 2022
Hello there, we're terribly sorry to see that you've had three different microwaves delivered dented. We pride ourselves on quality, so we can only imagine how much of a disappointment this has been for you.
Please know you can always message us on social media at any time if there's ever anything else we can do for you. We'd love nothing more than to have you back in our GEA family and we're wishing you the best.
Guy@GEA
Please know you can always message us on social media at any time if there's ever anything else we can do for you. We'd love nothing more than to have you back in our GEA family and we're wishing you the best.
Guy@GEA
Written by a customer while visiting manufacturer
Customer Rating
5
Microwave
on June 16, 2022
Posted by: Randall
from Port St. Lucie
Beautiful microwave. Highly impressed. Easy to operate.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
4
space age microwave
on September 28, 2022
Posted by: jashenhu
from San Francisco, CA
Installation was easy, although I think the paper template included in the box was incorrect. The holes on the paper did not match the holes on the wall bracket. Good thing I checked before drilling!
It is working very well so far, and connected up with Alexa easily. My only other complaint is that it is not very fingerprint resistant. Despite cleaning, it is already stained with fingerprints.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Love the features!
on October 2, 2022
Posted by: Yoshi
from Washington DC
Great microwave! Quiet, powerful, just all around easy to use.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Easy installation
on September 24, 2022
Posted by: RoyP
Great looks, and features. Installation was a breeze.
I would recommend this to a friend!
Written by a customer while visiting manufacturer