Customer reviews from biobidet.com
Bio Bidet - Prestige Electric Bidet Toilet Seat - White
Average customer rating
4.7
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
197
4 Stars
27
3 Stars
11
2 Stars
3
1 Star
1
94%of customers recommend this product.
(
209 out of
223)
Customer Reviews for Bio Bidet - Prestige Electric Bidet Toilet Seat - White
Posted by: carrie j
from Spokane, WA, United States
Verified Purchase:Yes
This is our second Bio Bidet, our house burned down and we "suffered" for 5 months without our Bio Bidet. Great product, great price!
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
3
Water Temperature
on February 11, 2017
Posted by: 67corvette
from New Jersey, United States
I bought this a week ago. I replaced a 20 year old Toto unit. The water turns cold after 15 seconds. I had read reviews and they said it would last 30 seconds which should be sufficient if it lasted 30 seconds but it doesn't.
No, I would not recommend this to a friend.
Written by a customer while visiting biobidet.com
Customer Rating
5
Product and Customer Service are Outstanding!
on August 9, 2017
Posted by: swmetro
from Florida, United States
I have purchased several of the BB-1000 units over the past 10+ years and they are still operating extremely well. The few times that I have required service, Bio-Bidet was quick and generous with their remedies. The product is great, but their customer service is the very best I have ever experienced in any industry.
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
3
Could use a few improvements but works
on February 8, 2019
Posted by: AdrianC
from San Francisco Bay Area
I purchased this for my 83 mother hoping it would be easy to use. It is average in simplicity.
The buttons are strange and do not always work with a simple press even though you feel them click. Sometimes yes, sometimes no.
The pressure is so high its painful on full (5), we ended up reducing to setting 2 of 5. Would rather had unit with less pressure and endless warm water.
The seat design being 2 piece with a seam in the center is difficult to clean with waste on it. A seamless design would have definitely been preferred.
The jet is too centered and a wider spray seems like it would have been best especially since the jet does not oscillate right left, just fore / aft.
The seat lid hinges seem very noisy, floppy and like they are loose, just feels low quality.
Other than all this above, it does work but you end up adjusting your buttocks right left to get a good cleaning. Had I known all this I would have opted for a higher quality unit.
Written by a customer while visiting biobidet.com
Customer Rating
3
REMOTE stopped working
on May 19, 2019
Posted by: dallas
from dallas
We have 3 of these bio bidets in our house and after a couple years of very light use, the remote seem to stop working-- my last one just died. Have tried everything to get it to start working but it is annoying.
After paying all this money, i expect the remotes to last as long as the bidets. after reading the reviews I see that I am not the only one--seems to be a common problem
After paying all this money, i expect the remotes to last as long as the bidets. after reading the reviews I see that I am not the only one--seems to be a common problem
Response from biobidet.comBy Kelly, Customer Service, May 20, 2019
Hello,
Thank you for providing your feedback about the remote on your BB1000 and being a loyal customer. We are sorry to hear that your remote has stopped responding. Please contact our customer service department at 847-458-2334 so we can assist you.
Thank you for providing your feedback about the remote on your BB1000 and being a loyal customer. We are sorry to hear that your remote has stopped responding. Please contact our customer service department at 847-458-2334 so we can assist you.
Written by a customer while visiting biobidet.com
Customer Rating
3
Good features, easy to use
on July 1, 2015
Posted by: zmed
from Sydney, New South Wales, Australia
Gender:Female
I bought this 2,5 years ago and a couple of months ago the remote stopped working and the place from which I bought it refused to give me a replacement
No, I would not recommend this to a friend.
Written by a customer while visiting biobidet.com
Customer Rating
3
Not Durable
on December 21, 2016
Posted by: Consumer
from Missouri Valley, IA, United States
Purchased this unit in April of 2014. I love the functions of the bidet, and it is still working. The housing to the unit where it meets the toilet cracked within several months. Within several months I also noticed a discoloration to the seat which has gotten progressively worse. The seat always looks dirty and stained. Just today the seat began to break apart at the joint where it is connected to the unit itself, dropping plastic pieces into the toilet. Everything still works, it just doesn't look good and seems to be falling apart. I enjoy the product, I just wish it was built better.
No, I would not recommend this to a friend.
Response from biobidet.comBy Customer Service Level 1, Customer Service, December 21, 2016
We apologize for the inconvenience.
BB-1000 is made of highest quality fire retardant ABS materials. ABS is known to be more durable against scratches and discoloration than PP but vulnerable against cleaning chemicals.
You can avoid cracks and damages on the seat or housing by not using any harsh cleaning chemicals.
Please contact us for any question
BB-1000 is made of highest quality fire retardant ABS materials. ABS is known to be more durable against scratches and discoloration than PP but vulnerable against cleaning chemicals.
You can avoid cracks and damages on the seat or housing by not using any harsh cleaning chemicals.
Please contact us for any question
Written by a customer while visiting biobidet.com
Customer Rating
5
Perfect upgrade
on August 27, 2017
Posted by: BioIan
from Nashville, TN, United States
After returning from a trip to Japan where bidets are standard, we knew we had to have one in our master bath. I had researched several brands and models, and this one had all of the important features as well as a super easy to understand and use remote. Anyone can sit down and operate it, even if they've never used a bidet before. Installation was simple and went smoothly with all of the hardware and adapters included. We've been using it daily for several months now and haven't had a single issue. The overall quality of it is great and seems as though it will be lasting for quite a while. If you're on the fence about installing a bidet, don't hesitate!
Written by a customer while visiting biobidet.com