Customer reviews from lenovo.com
Lenovo - ThinkPad T490s 14" Laptop - Intel Core i5 - 16GB Memory - 512GB Solid State Drive - Black
Average customer rating
4.3
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
66
4 Stars
23
3 Stars
7
2 Stars
3
1 Star
7
83%of customers recommend this product.
(
59 out of
71)
Customer Reviews for Lenovo - ThinkPad T490s 14" Laptop - Intel Core i5 - 16GB Memory - 512GB Solid State Drive - Black
Posted by: Anonymous
Verified Purchase:Yes
My T490s stopped working after on week- cant get any power.
This is a disgrace
Response from lenovo.comBy Adrian_Lenovo, Customer Service, August 25, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support at https://support.lenovo.com/ca/en/.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Anonymous
Verified Purchase:Yes
On my second to be dead on arrival after returning the first. Waste of time and a horrible disappointment. I've been buying Lenovo computers for two decades... that may stop.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, October 21, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please contact our Customer Service team at 1-855-253-6686.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
3
if office 360 is purchased ask for pre-intruction
on January 3, 2021
Posted by: Lola
from Canada
Verified Purchase:Yes
love the computer but lack of initial instruction caused endless hours of online grief
I would recommend this to a friend!
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 7, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for any inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Thinkpad owner
from toronto
Verified Purchase:Yes
Wifi and Bluetooth not working consistently and camera quality is bad
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 18, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. For WiFi concerns, please access this link https://support.lenovo.com/us/en/solutions/ht101634.
For Bluetooth concerns, please utilize this link https://support.lenovo.com/us/en/solutions/ht503805.
Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenovo
For Bluetooth concerns, please utilize this link https://support.lenovo.com/us/en/solutions/ht503805.
Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
Blue screen within 20 minutes
on January 27, 2021
Posted by: Mack3
from British Columbia
Seemed to work fine for the first 20 minutes or so. Then blue screen of death. After hours of getting transfered over and over through tech support I have exchanged it. Tech support was a rough. Sales staff were great to be fair. Will change my review if the next one is better. Otherwise I'll return this next one and try another brand I guess. Waste of my time so far.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 29, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Surfboard Joe
from Vancouver, BC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been purchasing Lenovo ThinkPads since the day they started producing them. They are the most reliable laptops on the market. I encourage everyone to purchase Lenovo products.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: MikeA
Verified Purchase:Yes
I've use Lenovo Thinkpads for over 20 years for the sole reason that Lenovos are normally built to take a beating from heavy use and being moved around. This unit has a new electrical plug device (similar to the iphone) is cheap and flimsy (hence the one star rating). The plug will soon snap rendering the computer useless likely when I need it the most. Too much stress. I should not have to buy a backup cable. Shoddy design and I expect better from Lenovo.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, May 19, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. In for something to better accommodate you, please visit our website at https://www.lenovo.com/ca/en/pc and contact our sales team for assistance at 855-253-6686.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Anonymous
from Vancouver, BC
Verified Purchase:Yes
Its a great laptop but it overheats a lot and sound system is not that great.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, October 21, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. For overheating, we recommend making sure that your device is kept clean as well as ensuring that it is kept in the right place so that airflow is not restricted.
Also, for tips to improve performance, please refer to this link https://support.lenovo.com/us/en/solutions/msh500101.
Very Respectfully,
Adrian_Lenovo
Also, for tips to improve performance, please refer to this link https://support.lenovo.com/us/en/solutions/msh500101.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com