Customer reviews from jbl.com
JBL - TUNE 700BT Wireless Over-the-Ear Headphones - Black
Average customer rating
3.7
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
32
4 Stars
13
3 Stars
11
2 Stars
6
1 Star
11
68%of customers recommend this product.
(
42 out of
62)
Customer Reviews for JBL - TUNE 700BT Wireless Over-the-Ear Headphones - Black
Customer Rating
5
Great Sound for Listening
on May 27, 2020
Posted by: SDx2
from Mission area
At myside everywhere I go, since the day they arrived.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Mic does not work with Windows10
on June 3, 2020
Posted by: Gerrie
from South Africa
I bought this headset to use with Microsoft teams/skype on Windows10. The MIC device does not work. Audio out works fine (sound is good) but you there is an issue with the MIC, windows recognizes it but does not get mic audio from the device. The headset works fine when connected to IPHONE?
No, I would not recommend this to a friend.
Response from jbl.comBy Jem at Customer Support, Customer Support, March 11, 2021
You could check the audio input in the sound settings and select JBL Tune 700BT. Also, please check if you have the latest Bluetooth driver for your Windows 10. If you need more help, please reach out to our local distributor. https://bit.ly/30A9E21
Written by a customer while visiting jbl.com
Customer Rating
2
Didn't last
on June 4, 2020
Posted by: ClaireMS
One month after purchasing, the left side stops producing sound - so frustrating!!! Waiting to see if I can get a different model that hopefully works better, in exchange.
No, I would not recommend this to a friend.
Response from jbl.comBy Customer Support, June 5, 2020
We're sorry to hear about what happened to your JBL Tune 700BT. Please continue your correspondence with our Customer Support team to resolve the issue. Thanks!
Written by a customer while visiting jbl.com
Customer Rating
3
on July 22, 2020
Posted by: Monet
I like them however the up down volume on the earphones does not work
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Service , Customer Support, July 25, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 700BT did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
3
on August 18, 2020
Posted by: Kg100
from New York
Still figuring out with the usage. But didn't receive breakdown for my charges. I was overcharged
No, I would not recommend this to a friend.
Response from jbl.comBy Homer at Customer Support, Customer Support, August 19, 2020
We'd like to work directly with you on this one. Please reach out to our Customer Support at https://bit.ly/3etA1v8
Written by a customer while visiting jbl.com
Customer Rating
5
Great
on September 21, 2020
Posted by: Ricky Rockstar
from Kentucky
Great sound and quick charge, easy packaging and cables
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Sound cuts ?
on December 7, 2020
Posted by: JulienLO
from Lyon
Hey, just bought the headset, install was easy but the music is cut every few seconds when using my phone (trekker core M1). Works fine with old Samsung Tab A6... what can be done ?
Phone is up to date, codecs look compatible, other bluetooth audio devices work fine daily ? What else ?
Phone is up to date, codecs look compatible, other bluetooth audio devices work fine daily ? What else ?
I would recommend this to a friend!
Response from jbl.comBy Leon at Customer Service, Customer Support, March 11, 2021
We're sorry to hear about what happened. Here are some troubleshooting steps for us to check your JBL Tune 700BT:
1. Please try removing the headphones to the Bluetooth settings of your phone and pair it again.
2. Try using the Aux cable to check if the audio will cut off.
Please check our guide as well regarding Bluetooth troubleshooting if this can help fix the problem: https://support.jbl.com/fr/fr/search/?q=Bluetooth%20troubleshooting
If you need more help, please contact our local support in France for assistance: https://support.jbl.com/fr/fr/customer-service/#call
1. Please try removing the headphones to the Bluetooth settings of your phone and pair it again.
2. Try using the Aux cable to check if the audio will cut off.
Please check our guide as well regarding Bluetooth troubleshooting if this can help fix the problem: https://support.jbl.com/fr/fr/search/?q=Bluetooth%20troubleshooting
If you need more help, please contact our local support in France for assistance: https://support.jbl.com/fr/fr/customer-service/#call
Written by a customer while visiting jbl.com
Customer Rating
1
Good Sound dont charge
on January 7, 2021
Posted by: Fred123
from Johannesburg ZA
Got these for a gift the sound is good but they dont charge regardless of cable used or charger only work with a auc cable
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, March 10, 2021
We appreciate the feedback you've provided to us. Our JBL Tune 700BT uses a regular micro USB cable. One end is a USB Type-A that goes to a USB power adapter, and the other end is a micro USB that goes to the headphones. You may use power adapters from devices like phones, tablets that have USB for charging. If you need more help, please contact our local distributor for South Africa, Connoisseur Electronics Pty Ltd. For assistance in checking your options: Contact number: 0860 100 551 Email: info@connoisseur.co.za
Written by a customer while visiting jbl.com