Customer reviews from jbl.com
JBL - Quantum 600 RGB Wireless DTS Headphone:X v2.0 Gaming Headset for PC, PS4, Xbox One, Nintendo Switch and Mobile Devices - Black
Average customer rating
3.9
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
25
4 Stars
10
3 Stars
1
2 Stars
8
1 Star
5
79%of customers recommend this product.
(
30 out of
38)
Customer Reviews for JBL - Quantum 600 RGB Wireless DTS Headphone:X v2.0 Gaming Headset for PC, PS4, Xbox One, Nintendo Switch and Mobile Devices - Black
Customer Rating
5
Super capable!
on December 9, 2020
Posted by: RyanbikesMN
from Minneapolis, MN, United States
[This review was collected as part of a promotion.] Our family put these through the ringer this year given that everyone was home much of 2020. I used them for Zoom conference calls and my boys borrowed them to use for gaming with friends. The sound quality is signature JBL with excellent response and depth. The audio clarity through the microphone is better than anything I've yet owned. My boys raved about the improvement to both of those aspects while they battled Creepers and Ender Dragons and chatted endlessly with their friends on Discord. My preference is toward over-ear versus on-ear and these proved to be comfortable enough to wear for hours at a time. They connected flawlessly to our multiple devices and the battery life is phenomenal. I wouldn't hesitate to recommend these to anyone, and very well may need another set to keep members of this household happy.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome!
on February 16, 2021
Posted by: Fiafy
from Decatur Illinois
By far the best headphones I have ever owned. They are very comfortable and the sound quality is superb. When kik t comes time to up grade the rest of my audio system, it will definitely be with JBL products.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Terrible.
on March 6, 2021
Posted by: Dan H
from Columbus, OH
Not only does the mic not work, the software doesn't find the headset. Nor does my PC. Sound is average, at best.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, March 8, 2021
Please make sure that you've selected JBL Quantum 600 as the audio input and output device. We would also recommend trying to uninstall and re-install the Quantum Engine App for your PC. If you need more help with setup and troubleshooting, please reach out to our Customer Support. https://support.jbl.com/us/en/customer-service/quantum-support.html
Written by a customer while visiting jbl.com
Customer Rating
1
This product does not Work! buyer beware
on July 7, 2021
Posted by: rob47
from california
It worked for probably a month before the wireless stopped working. I might've left it to charge too long and it fried the battery or something. Most things these days have a system where it stops charging after its full so the battery doesn't get fried. Terrible quality.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, July 8, 2021
Our JBL Quantum 600 also has that feature wherein your headset will stop charging once the battery is full. We'd like to work with you directly so we can check your options. Please contact customer service at. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
1
Great sound but it’s not worth it
on January 26, 2022
Posted by: Clos86
from Los Angeles
The sound is great and all
Of the features but the biggest down fall is that you can’t charge your headset while using it. Not worth the money
Of the features but the biggest down fall is that you can’t charge your headset while using it. Not worth the money
By Customer Support, January 27, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the charging feature of our JBL Quantum 600 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
5
Extremely Comfortable
on February 28, 2022
Posted by: Tater Salad
from SD
I had a pair that I was very happy with. After a year, the padding on the headband started coming off. The JBL warranty team was very helpful in getting me a replacement, without me having to pay for shipping. Do wish they would make software also for MAC.
Written by a customer while visiting jbl.com
Customer Rating
4
Great headset with some weird issues.
on May 7, 2022
Posted by: Broodling
from Pennsylvania
The headset works pretty much as described except my particular headset has some really weird issues.
1 - my headset microphone only sounds good when using the playback feature in the quantum engine software. this likely means that the software makes the headset send audio directly from the mic rather than from my computer. as a result, any audio that gets to my computer sounds muffled and bad.
2 - weird electric wine when the lighting is on
3 - My headset audio is faintly wobbly sounding and you can only just barely make it out but it is frustrating when you do.
4 - Whenever you plug the headset in the mic no longer functions and the software cannot detect it anymore. I have talked to support about this but they had absolutely no clue what they were doing and kept saying the same things back to me after I repeatedly explained how that won't do anything. The customer service wasn't bad its just the guy was not really suited to deal with odd issues like mine.
1 - my headset microphone only sounds good when using the playback feature in the quantum engine software. this likely means that the software makes the headset send audio directly from the mic rather than from my computer. as a result, any audio that gets to my computer sounds muffled and bad.
2 - weird electric wine when the lighting is on
3 - My headset audio is faintly wobbly sounding and you can only just barely make it out but it is frustrating when you do.
4 - Whenever you plug the headset in the mic no longer functions and the software cannot detect it anymore. I have talked to support about this but they had absolutely no clue what they were doing and kept saying the same things back to me after I repeatedly explained how that won't do anything. The customer service wasn't bad its just the guy was not really suited to deal with odd issues like mine.
Written by a customer while visiting jbl.com
Customer Rating
2
Deceptive
on July 27, 2023
Posted by: sapa
Good sound quality, but the "type": wireless is deceptive. I thought it will have bluetooth. Would not buy again...
Written by a customer while visiting jbl.com