Customer reviews from jbl.com
JBL - Quantum 600 RGB Wireless DTS Headphone:X v2.0 Gaming Headset for PC, PS4, Xbox One, Nintendo Switch and Mobile Devices - Black
Average customer rating
3.9
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
25
4 Stars
10
3 Stars
1
2 Stars
8
1 Star
5
79%of customers recommend this product.
(
30 out of
38)
Customer Reviews for JBL - Quantum 600 RGB Wireless DTS Headphone:X v2.0 Gaming Headset for PC, PS4, Xbox One, Nintendo Switch and Mobile Devices - Black
Customer Rating
5
Excellent Headset for Multiple Uses
on June 25, 2020
Posted by: golfcat
from Missoula, MT
[This review was collected as part of a promotion.] This headset is flat-out amazing! I was initially skeptical of a wireless model at this price point being good, but it was more than I could have asked for.
Sound Quality:
-The sound is on-par with any other (more expensive) headset I've used. The clarity is immediately noticeable, and seems to match an array of soundtracks, from games to videos and music.
-Would recommend playing with the volume adjustment features out-of-the-box before playing, as the first time I needed to adjust the volume was mid-game. Once dialed-in, however, the experience was terrific!
-The sound is on-par with any other (more expensive) headset I've used. The clarity is immediately noticeable, and seems to match an array of soundtracks, from games to videos and music.
-Would recommend playing with the volume adjustment features out-of-the-box before playing, as the first time I needed to adjust the volume was mid-game. Once dialed-in, however, the experience was terrific!
Battery & Charging:
-Battery life is terrific - able to play for quite a while before needing a re-charge, and even then, the USB-C charging is faster than even I anticipated.
-As expected, you cannot charge these headphones and use them simultaneously. Reading other reviews, it appears this is a common complaint, although I would assume this to be the case as with most other electronics.
-Battery life is terrific - able to play for quite a while before needing a re-charge, and even then, the USB-C charging is faster than even I anticipated.
-As expected, you cannot charge these headphones and use them simultaneously. Reading other reviews, it appears this is a common complaint, although I would assume this to be the case as with most other electronics.
Overall:
-Felt like this headset exceeded expectations. Loved the aesthetics of the black/orange color combination, as well as the quality of the sound and battery life of the product.
-Felt like this headset exceeded expectations. Loved the aesthetics of the black/orange color combination, as well as the quality of the sound and battery life of the product.
Would certainly recommend to others looking for an upper-range gaming headset!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Phenomenal sound and feature.
on May 27, 2020
Posted by: Bway
from Palm springs florida
Great sound, horrible mic you cant enjoy games with friend because of echo on 800 and 600
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, July 1, 2020
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the Quantum 600 did not meet your expectations. If you have any questions or concerns about the Quantum features, please reach out to us at https://bit.ly/2Jc8wJp
Written by a customer while visiting jbl.com
Customer Rating
2
It’s ok
on May 23, 2020
Posted by: Joshua A
from Los banos
I don’t like that when you plug the Wires into the Xbox that the lights turn off and I can’t even change the surround sound I tried everything kinda a waste of money tbh but the audio is good.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, July 1, 2020
Thanks for your feedback about our JB Quantum 600. Please note that RGB will not light up when connecting with 3.5mm cable to any device (PC, Console, Mobile, etc.) because the cable doesn't have power enough for the RBG lighting. If you need more help, please reach out to our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
1
Can’t use it for mobile or Zoom
on June 25, 2020
Posted by: Lora
from Oregon
I bought two for myself and business partner because I read marketing material that claimed it could be used for mobile and for Zoom. Not the case. Can’t find any useful information that allows me to do this yet, so I just bought two really expensive rocks. What a waste. Would turn this review around if there was troubleshooting accessible to this effect, but couldn’t find anything in their material.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, July 1, 2020
We'd like to work with you directly to check some settings and try some troubleshooting steps with your JBL Quantum 600. Please reach out to our Customer Support via chat or email. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
1
Doesn’t work with xBox
on May 21, 2020
Posted by: Mindy317
I didn’t read closely enough I guess...you need a cord if you’re using this with xBox so ended up returning. The package came nice though! :)
Response from jbl.comBy JBL, Customer Support, July 1, 2020
Thank you for taking the time to provide us with your feedback. If you have questions, please reach out to our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
5
Killer Headset!
on May 28, 2020
Posted by: g2o5n3z
from Casper, WY
Incredible sound and features. Clear and intense. Best I've ever heard or used!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Extremely comfortable, great sound quality.
on July 21, 2020
Posted by: Thesteelers
from New Jersey, United States
[This review was collected as part of a promotion.] Extremely comfortable fit, and great quality. No issues wearing for extended periods, and very good sound quality. Very durable another great product.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Incompatible with multiple platforms
on March 23, 2021
Posted by: Beachgirl
from Long Beach, CA
Bought these because I wanted high sound and mic quality. Found out that these are not compatible with phone, Zoom, Google Meet, or my Dell Alienware. Have never had the Bluetooth work correctly once.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, March 23, 2021
Our JBL Quantum 600 doesn't have Bluetooth capability. It has a 3.5 mm aux cable (Compatible with Xbox™, PlayStation™, Nintendo Switch™ | Mobile, MAC, and VR) and a wireless USB dongle 2.4 GHz (Compatible with PC, Mac, and Playstation).
Written by a customer while visiting jbl.com