Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. Gas Dryer with Vibration Reduction Technology+ - Champagne
Average customer rating
2.1
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
1
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
5
33%of customers recommend this product.
(
2 out of
6)
Customer Reviews for Samsung - 7.4 Cu. Ft. Gas Dryer with Vibration Reduction Technology+ - Champagne
Customer Rating
4
Dryers very well.
on January 11, 2021
Posted by: DEBA
from Sacramento, CA
i purchased the washer & dryer in december 2020. dryer dries very well but is loud.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on August 19, 2024
Posted by: aDedhed
from Cleveland, Oh
This dryer is less than 2 yrs old and it already doesn’t dry my clothes.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, August 21, 2024
Hello there,
We know the convenience of having a working dryer at home. We are here to help.
We shared a link below that could help with your dryer not drying your clothes. Select the bullet corresponding to your experience for instructions where your dryer is not drying your clothes.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147463335) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We know the convenience of having a working dryer at home. We are here to help.
We shared a link below that could help with your dryer not drying your clothes. Select the bullet corresponding to your experience for instructions where your dryer is not drying your clothes.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147463335) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on September 25, 2023
Posted by: Vhay
from Ny
Biggest piece of garbage ever. Given all of the issues and negative reviews, why is there not a class action lawsuit?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 26, 2023
We truly care for the dryer's betterment. Let's get you assisted right away, Vhay.
We would love to speak to you directly to gather more information about the dryer for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146333849, to help our team pull up your information.
Have a great day!
^Chrystel
We would love to speak to you directly to gather more information about the dryer for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146333849, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on August 23, 2020
Posted by: Maddog
from Pleasanton, CA
i purchased this samsung dryer/washer combination and the dryer is terrible. it takes hours to dry a load. i've tried all settings, disabling eco dry and double checking the exhaust vent for any signs of airflow issues. our old 1970 model dryer worked much better.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, August 25, 2020
I can understand your problem and would be more than happy to provide some assistance with your dryer. Take a look at the link below for troubleshooting steps regarding your concern. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on September 10, 2020
Posted by: Raznhel
this is a great machine! so much better than my old one of 15 years. ialso, has many ore choice than my old one! t drys my clothes quicker and has a nice chine vice a nast buzzer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this dryer
on December 29, 2022
Posted by: Terry
from Palm Bay Florida
I bought this Samsung dryer brand new and it died after 16 months of owning it. Do not buy Samsung dryers if you expect them to last more than 16 months. I’m very disappointed in my purchase. I only wash 3-4 loads of laundry a week. Pretty sad reliability.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, December 29, 2022
Hello Terry,
Thank you for your review.
We would love to discuss your dryer to determine how we can best assist you. Here is a link you can check to help check the dryer
When your dryer doesn't power on, the panel doesn't light up, or the dryer loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord.
Samsung Dryer will not turn on or stay on https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Thank you for your review.
We would love to discuss your dryer to determine how we can best assist you. Here is a link you can check to help check the dryer
When your dryer doesn't power on, the panel doesn't light up, or the dryer loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord.
Samsung Dryer will not turn on or stay on https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Consistently breaks down.
on January 14, 2023
Posted by: Linda
Haven't had the dryer a year and it's broken 2 times. Did not give me my one year.
Response from Samsung USBy Carrie Galvan, SEA Care, January 16, 2023
Sharing your experience with your Samsung appliance matters, Linda. Let's get the information you require to properly get your dryer running.
When your dryer doesn't power on, the panel doesn't light up, or the dryer loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord. You'll want to check these things to ensure your dryer has power. Another quick way to check is to open the door and see if the drum light comes on.
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
You should check this link if your dryer is not spinning.
Samsung dryer turns on but does not start or spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
A lot of the time, weird electronic glitches (such as those that might occur after a power outage) might be cleared with a reset.
How to reset your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00087942/
For the immediate resolution of your concern, please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
When your dryer doesn't power on, the panel doesn't light up, or the dryer loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord. You'll want to check these things to ensure your dryer has power. Another quick way to check is to open the door and see if the drum light comes on.
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
You should check this link if your dryer is not spinning.
Samsung dryer turns on but does not start or spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
A lot of the time, weird electronic glitches (such as those that might occur after a power outage) might be cleared with a reset.
How to reset your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00087942/
For the immediate resolution of your concern, please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Dryer- DVE50t5300c/a3
on November 30, 2024
Posted by: exqusmee
from Jacksonville, Arkansas
Bought the set 3 years ago works excellent , until now The Dryer spins on its own ? Unplugged it for 5 hours. Plugged it back in still Spins with no settings turned on ?
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy SEA Care, March 25, 2025
Hello there,
We understand the importance of a working dryer at home. Let's get this back on track.
Samsung dryer will not turn off or stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148661282) to help our team pull up your information.
Have a great day.
^Camille
We understand the importance of a working dryer at home. Let's get this back on track.
Samsung dryer will not turn off or stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148661282) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US