Customer reviews from thule-us-ca
Thule - Crossover 2 22" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
9
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
1
67%of customers recommend this product.
(
4 out of
6)
Customer Reviews for Thule - Crossover 2 22" Expandable Spinner Suitcase - Black
Customer Rating
5
Really great carry on!
on March 24, 2022
Posted by: Ski bum
from Maryland
I was looking for a smallish,sturdy clamshell-style carry-on to use as a ski boot bag, because I had destroyed one and another was too heavy when fully packed. I like to carry my boots and essential gear with me ( thermals, ski pants, base layer, ski top, socks, ski mitts. liners, balaclava, goggles and sunglasses) after learning the hard way that if the airline loses your skis and/or luggage, it costs so much more time and $$ to replace all those items than it is to rent only skis, helmet and borrow or buy a jacket. This bag has a complete, zipped nylon partition that keeps the boots separated from the soft goods, is perfectly compact (smaller than a 22" carry on) which is important for little planes with limited overhead compartment size. And this bag is a stiffened soft-side, so is lightweight but does not crush. I LOVE this bag! Now need one for regular travel. 5 + stars!!
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
5
I Can't Believe I'm Reviewing A Handle
on March 3, 2020
Posted by: Mary S
But I have to, because this suitcase has the most comfortable grip even after I stuff it to the absolute brim. And even that is no easy task with all the space it has for my belongings. I was 20 pounds over at the airport and had absolutely no idea because of how well the bag rolled and how comfortable it was to pull all over the airport. I can't recommend it enough between its stylish exterior and its enabling overpacking features.
Written by a customer while visiting thule-us-ca
Customer Rating
5
Best travel bag I have ever used
on March 3, 2020
Posted by: Lindsay B
As a frequent traveler I needed something durable and spacious. The outer case and protective pockets put my mind at ease whether I am throwing the bag in the over head bin or checking it. The inside of the bag allows me to pack shoes and outerwear separate from my dress clothes so I arrive with things still nicely folded and ready to wear. You can easily fit a weeks worth of clothes in this carry on.
Written by a customer while visiting thule-us-ca
Customer Rating
5
Awesome!
on January 5, 2022
Posted by: IvanM
from Cancun, MX
Great looking carry on bag, with enough compartments, I have a backpack since 2013 and still look like new.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
1
Broken main handle on carry on luggage first use!
on September 18, 2023
Posted by: Steven
from Los Angeles, CA
The first time I used the Crossover 2 Carry On suitcase, the main top handle broke out of the luggage. This was bought 11 days prior to replace the exact same suitcase which had worn down quickly with holes after just one year. The airlines stated that it was normal wear and tear and would not cover replacement. I Thought I was buying a quality product so that should not happen as easily. I own so many Thule products (11) and would like to remain a loyal customer. I do travel a lot. If Thule can't make better products or back up their warranties quickly, I will find their replacement.
No, I would not recommend this to a friend.
Response from thule-us-caBy Thule Customer Support, September 25, 2023
Hello Steven,
Thank you for alerting us to the issue with your Thule Crossover 2 suitcase. I am sorry to see the damage to the handle. It looks like a member of Thule's warranty team has already responded to your inquiry and offered assistance.
While Thule works hard to ensure consistent and high quality products, we work just as hard to rectify any issues that make it through these assessments. I'm glad our team was able to assist in this instance.
Thank you for alerting us to the issue with your Thule Crossover 2 suitcase. I am sorry to see the damage to the handle. It looks like a member of Thule's warranty team has already responded to your inquiry and offered assistance.
While Thule works hard to ensure consistent and high quality products, we work just as hard to rectify any issues that make it through these assessments. I'm glad our team was able to assist in this instance.
Written by a customer while visiting thule-us-ca
Customer Rating
5
New Favorite Piece of Luggage
on March 3, 2020
Posted by: Ryan M
Spacious, light, durable and easy to pack. The external compartments are great for easy access without opening the bag and are padded for protection, Both the wheels and handles made for smooth and comfortable towing.
Written by a customer while visiting thule-us-ca
Customer Rating
5
My favorite carry on I've ever owned
on March 3, 2020
Posted by: Jen K
I fly between 70,000 100,000 miles per year for business travel so having a reliable, good looking, carry on is very important to me. All of the different compartments, pouches, zippers, etc. were carefully thought out so that I can be well organized with my wardrobe. If I need to bring my luggage into a meeting before a flight, this bag looks great. I always received compliments when going through the security line at the airport!
Written by a customer while visiting thule-us-ca
Customer Rating
4
Well Thought Out
on June 30, 2020
Posted by: Embeezy
from California
I was looking for a carry-on that would meet my need for functionality, followed by aesthetics. Functionally, this bag has all the bells and whistles I was looking for. I love how the bag rolls easily and it meets the carryon size criteria for most domestic (US) airlines. I was pleasantly surprised that even though the bag is considered "soft-sided" there is actually a good deal of exterior protection underneath the fabric and the bottom of the carryon is more of a hardshell in nature. This pairs well with my Crossover 2 boarding bag! =)
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca