Customer reviews from lg.com
LG - 65" Class WX Series OLED 4K UHD Smart webOS TV
Average customer rating
4
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
5
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
1
83%of customers recommend this product.
(
5 out of
6)
Customer Reviews for LG - 65" Class WX Series OLED 4K UHD Smart webOS TV
Customer Rating
4
great tv, but cannot locate a replacement soundbar
on August 11, 2022
Posted by: TKJ1991
[This review was collected as part of a promotion.] great tv, but cannot locate a replacement sound bar. Since many of the tv components are in the sound bar, you can only use a specific model, but nobody has one.
Written by a customer while visiting lg.com
Customer Rating
5
Simply stunning
on December 2, 2020
Posted by: uncanny_kate
from Brookfield, IL
[This review was collected as part of a promotion.] It looks amazing on the wall, and the picture quality is unbelievably good. It's also super convenient that all the ports are on the sound bar, making attaching new inputs trivially easy. Completely satisfied.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Hero76
from San José, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was an excellent choice for a television. The screen is the thinnest but has the most beautiful picture. The features are also excellent. We had a problem with the magic remote connecting to our other devices when it should have been universal. But we are still working on it because they have sent us a replacement remote at no charge. Which great customer service from LG.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great picture and easy to navigate the features.
on July 9, 2021
Posted by: Granola
from Belmont, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] We waited five months to get this TV and it was definitely worth the wait. We love the wallpaper design. Fits flat on the wall and the ribbon design is awesome - no cords to hide. The pixel engineering provides the best picture we've ever seen. There is such a depth to the colors that makes watching TV amazing.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: stanmed
from VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] First of all, this is one of a kind TV, it's beautiful, it's 4K OLED and the picture quality is outstanding. It looks amazing on the wall and it is pretty easy to install. I like its Web OS, very intuitive interface and has everything you need to watch your content. A few things I wish LG would include: an extension cable for the soundbar, the one provided is pretty short. The soundboard needs a subwoofer and more punch to the sound, I think being a premium TV like this one, this should have been a priority. All in all, love this set!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Beautiful, but died within the first few minutes
on November 7, 2022
Posted by: JagXtreme
from Atlanta
Verified Purchase:Yes
Bought this beautiful TV and put in a lot of effort to make it fit where it was supposed to go (mounted a large wall support plate to distribute the load as the studs were in the wrong places, modified my built-in cabinets to accommodate the screen and the soundbar that is big and heavy and needs to be mounted relatively close, below the screen) only to find out that after switching on the unit for the first time, I only got a few steps into the installation menu when the screen suddenly went black. After that, I could switch it on but it would switch off within seconds. Sad. Had to send it back to the retailer.
Response from lg.comBy JaNika Wiley, Social Media, November 8, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG TV. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Not what I expected
from Huntington Beach CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Real world experience is that custom woodworking and electrician skills are essential for installation. This TV is not for a novice who believes that you plug it in and turn it on. In fact the electrical requires wiring an in wall and recessed power source as the thinness is such that no room exists behing this TV. Next the very thick wire connecting the TV to the sound bar (which is also where the TV electronics are located) must be managed and this is a substantial challenge. I ultimately hired a custom woodworker to construct a bespoke surround to hide the power wiring. Be prepared to spend an additional sum with this TV. And yes the picture is good as is the sound but the installation was arduous.
Pros: Performance
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 14, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
how can i get a replacement screen?
on December 9, 2022
Posted by: TKJ1
from Nevada
Screen has lines in it. How can I get a replacement?
Response from lg.comBy JaNika Wiley, Social Media, December 9, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com